Primark Reviews 268

I was told if I was to contact customer services that you would be able to help. This week I tried to return some items that I bought before my holidays and I was refused the return or exchange for items I had taken to the till due to them being slightly outside the 28 return date.

I explained to the store attendant and then supervisor that I am 28 weeks pregnant and have been poorly and unable to return these items. The items I wanted to return total between £50- 60 which is a lot to lose with items that don't fit me and a few that didn't fit my children. As you are aware there is a bit of a culture with Primark that encourages us to spend freely with lower prices, however I am so disappointed that I have done that and been met with such a strict returns policy. As a bit of insight I would like to say I was 25 weeks pregnant when I bought these items, your changing rooms on the women's wear level were closed, the store was extremely hot, staff directed me to other changing rooms that were just as busy and then then I queued for about 30 minutes to make my purchase. Its really hard and a challenge to shop there when you are not pregnant never mind pregnant.

At the very least I was only expecting to exchange - no more but I travelled all the way to Warrington to have a wasted journey and it just really upset me as other retailers (like New Look) didn't even ask they just did the returns without a query. I was even more disappointed that the human factor didn't exist to understand the challenges as a pregnant woman in your store has had and why I just bought items without trying on.

With other retailers relaxing their returns policy, some going to unlimited! It’s clear that it encourages repeat purchases that are far more valuable.

PRIMARK VALUE NO ONE just want you in and out of their stores and your money. Zero service. Get to a better shop, plenty that have better quality online and in stores like new look that deliver to your door and don’t have this issue. First store that I’ve ever known not to even exchange with a receipt even after the date! It was a day or two!

We recently visited the centre:MK primark and was very disappointed and disgusted at the attitude and laziness of the staff. Both myself and my husband visited the beauty section to have our eyebrows waxed. There was a lady in front of us asking for the same service… the member of staff on the reception couldn’t be less enthusiastic. She point blank said no to the lady I. Front of us.. and to myself and my husband… saying they were busy when the whole of the beauty section was completely empty. I am bringing this behaviour to your attention because your staff are turning away paying customers just to have an easy day. But are giving your company a very bad reputation for poor customer service

I took my 9 year old niece to Penneys to shop with her birthday money and she collected a basket at the door and filled it and we went to the checkout to a very nice sales assistant who checked in my niece's purchases. When we got home I found the receipt contained an item that we had not picked up, I figured it had been left at the bottom of the shopping basket/bag and we did not see it before we went shopping, it was something my niece had no use for, and was too young to use it. I sent a photo of the item along with a copy of the receipt to Customer Services Primark and they promptly replied and subsequently sent a e-gift card for twice the price of the item. Thank you Primark.

Went to return a couple of items. The first were socks that had rubber around the rim of the sock to help them stay up and the second was a shirt. The socks had caused a dermatitis where the rubber had contact with my skin and the shirt had a pen mark on it that I hadn’t noticed on purchase. The customer services assistant Karam called her manager. The manager, Samya, told me that the socks couldn’t have caused me dermatitis as no other customers had complained. With regards to the pen mark, she told me that items are meticulously checked on the shop floor and an item would never be sold with a pen mark on it. I had to argue with her before she issued the returns but her attitude remained poor and argumentative.

Decent stores, nice staff (where I've visted). The clothes are unsurprisingly very bad and not for the reason you might first expect.

The problem is the dyes. The stitching of clothes is usually great and the materials are fairly good, but none of the garments have good quality fast dyes. End result? After a few washes your garment fades, or worse; if it is black, navy or dark grey it will end up with brownish red stains where the red dye has run and the others haven't. This actually makes Primark terrible value for money as you'd need to replace every garment that does this far more often than if you'd paid double the price elsewhere. Think, one pair of shorts from Primark lasting a month or two versus a well made pair with good dyes lasting one or two years, perhaps longer.

I won't shop here again. I don't shop here exclusively, but this is one of the few stores I keep having to buy replacements for. Matalan was the same. Cheap dyes ruin otherwise good clothing. Bad value. Bad quality non-colourfast dyes. There really is no point stepping foot in this shop.

Note: all washed per the label unstructions (40°C) & washed with similar colours, inside out.

Service was great and staff were very helpful and nice. Thank you

Great service, friendly staff, good price. Recommended

Good quality products, price was really great. Recommended

I wish I could give it less than one star …. I have kids and shop at Primark frequently - yesterday I tried to exchange a pair of shorts (all labels and tags still on) my daughter had bought the week before for a larger size …didn’t have the receipt - but had the payment on my card which I tried to show the cashier ….she agreed she could see it was a straight exchange but would need her supervisor - I could see the supervisor approaching and even before she heard what I needed - she was clear - no receipt - no refund ! I was very kind and calm and replied that that was ok - I didn’t want a refund, I wanted a simple exchange - to which she responded - No - no receipt - no exchange, then walked off. The cashier was so embarrassed - especially as I had a full basket with £140 quids worth of clothes in ! I told her to keep the shorts and donate them - but she had to refuse as it was against policy ! The whole thing was outrageous and old fashioned - most shops work on barcodes now - not paper receipts … Primark needs to adapt and evolve and put some effort into training their staff to be more professional, empathic and kind !!

Appalling customer service. There is no telephone help whatsoever at the Harrogate store, or indeed the Head Office. I have tried no less than 9 times to make contact, over the past week, the line rings out for a short period of time, and then the line clears down, BEFORE anyone speaks to the customer. Resorting to e-mail is hardly any better because I have had around 3 responses to my e-mail from the same advisor, who doesn't seem to be able to understand what I am trying to ask! Auto- pilot responses are no good!
All I wanted was to request an extension of a few days extra( to the date on my receipt) to return an item which didn't fit.I have to drive almost 30 miles to the nearest Primark store, and it would have helped me over an emergency. I have spent a lot of money at Primark over the years, and am disgusted that they simply couldn't care less about the customer's problems, and are unwilling to put themselves out in order to give any support
I won't be shopping there again. .

Good place and good products, price was good . Highly recommended

I shop in Primark a lot and generally the quality of the clothes is good and better priced than other high street retailers, although the sizing of their clothes is all over the place often meaning I have to go up two sizes in jeans - that’s fine I expect it now, but their refund policy is shocking. I bought some jeans that didn’t fit and a bodysuit that was too short even though it was the right size on the label, I’ve searched everywhere for the receipt and can’t find it. Their refund policy is that you have to have the *original till receipt* not *proof of purchase* as you do with other retailers. Sometimes people lose their receipts, life happens! Luckily the value of my items I wanted to return was only £16 but if I were a person in financial hardship like so many people are these days, this would be a lot of money to suck up! I tried to ask if they would send me a receipt or if I called the store with my transaction info would they reprint it - I got repetitive answers basically stating their refund policy which I could find on the back of my till receipt…which is lost. I’m going to have to start trying clothes in the changing rooms each time from now on as I don’t want to risk losing my receipt god forbid.

It’s good. Even tho some clothes don’t fit me, The Only Problem is…Since there are cash registers in every floor people can lie that they paid in a different floor and leave without get caught…but the clothes are good!

Excellent products, good quality, I have seen articles dissing them where they bought a £2 t-shirt from Primark and compared it to a £6 t-shirt from another store, the reporter from Kent never even had the brains to buy a product of the same value....

The clothes last pretty well, their jeans out lasted my Replay jeans so I would say that's pretty good considering they were a fraction of the cost. I would definitely recommend shopping here. I am male incase anyone was wondering.

Pleasantly surprised that Primark are now climate aware and have converted to paper labels rather than plastic. Many years since I have visited Primark.

i think Primark is a grate place to go shopping its amazing serves, clothes, jewellery, makeup, shoes and hair stuff its amazing its one of my favourite shops to go to its famous all around the world and if i could go there everyday i would.

Appalling customer service refused exchange when bank receipt was shown including time of purchase and accurate date. To me this is stealing and tbh is probably why it is doing so well in competition with others if you like the reputation of a thief !

Absolutely awful customer service.
My goods had more stitching hanging off than holding the item together and customer service really couldn't care less. I know there supposed to be cheap but I'd expect to at least be able the wear the item once.

Great price and good quality. Highly recommended

I love primates amazing,cheap,beautiful quality and even knowing the ages on clothes! That is until looking at the weight...