I appreciate all of the available options for shipping within the US. Straight forward when it comes to site navigation, information, and a speedy checkout. I already have a tracker for my shipped pa... See more
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Review summary
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Upon placing my order, the website states orders usually shipped within 24 hour if the items are in stock, which it showed my order was. The UPS shipping label was created 5 days after the order was p... See more
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Love doing business with you guys and the prices are great. Sometimes it takes a really long time (in my case 5 days for this order), for you to process and ship the order. Then it takes another 5 day... See more
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Pricing is fantastic on special deals, so far quality of products is very good and large selection of brands and flavors allows you to try different brands and flavors. You take a risk with bulk buyin... See more
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Company details
Written by the company
Order nicotine pouches online at Prilla.com
Contact info
901 S 1st St, 89101, Las Vegas, United States
- support@prilla.com
- prilla.com
4.2
Great
2K reviews
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The company was happy to deal with a…
The company was happy to deal with a minor issue I had with shipping immediately and was more than fair meeting my problem. I recommend them to everyone I know that uses nicotine pouches. They’re all around an awesome company
12 February 2026
Reply from Prilla, Inc.
Hello Bryant,
Thank you so much for the kind words and recommendation! We’re glad we could quickly resolve the issue and truly appreciate your support. It means a lot to us!
All the best,
Mary, Prilla Support
Delivery took two weeks
Delivery took two weeks. No way to track the progress of your order and expected delivery date.
11 February 2026
Reply from Prilla, Inc.
Hello John,
We’re sorry for the delay and the lack of tracking updates—that’s definitely frustrating. We appreciate you sharing your feedback and will use it to improve the experience moving forward.
If you need any assistance, please do not hesitate to rech out our support team at contact@prilla.com.
All the best,
Prilla Support
Amazing product
The price was right, the product is banging, and the shipping was not a crazy amount of time at all! Thank you Prilla!!
12 February 2026
Reply from Prilla, Inc.
Hello ISabel,
Thank you so much! We’re thrilled you loved the product, pricing, and shipping. We really appreciate the support—thanks for choosing Prilla! 🙌
All the best,
Prilla Support
I LOVE PRILLA
I love prilla they have a wide selection of pouches from different brands their shipping is super slow takes like 3 to 4 days just for your item to ship but they only use UPS which is awesome because they are reliable unlike USPS their prices are unbeatable im in the airforce so nicotine is essential if you need pouches check prilla out ive been a customer for about a year now
17 February 2026
Reply from Prilla, Inc.
Hello,
Thank you so much for the detailed feedback and for being a loyal customer! We’re glad you enjoy our selection, pricing, and reliable UPS shipping. We appreciate your patience during processing and truly value your support—thank you for choosing Prilla!
All the best,
Prilla Support
One stop shop for everything you need
Found everything I needed. It all shipped quick definitely will be back
18 February 2026
Reply from Prilla, Inc.
Hello Matthew,
Hello,
That’s great to hear—thank you so much for the kind words! We’re really glad everything arrived quickly and that you had a smooth experience.
We truly appreciate your support and look forward to having you back again soon. If you ever need anything, we’re always happy to help.
All the best,
Mary, Prilla Support
Very happy with this company they…
Very happy with this company they always have what I need in stock . They have very fast shipping,
18 February 2026
Reply from Prilla, Inc.
Hello Steven,
Thank you so much for the kind words! We’re glad to hear we had what you needed in stock and that shipping was fast. We truly appreciate your support!
All the best,
Mary, Prilla Support
Prices are trending higher
Prices are trending higher, lower customer shipping option has been eliminated and product availability is reduced
18 February 2026
Reply from Prilla, Inc.
Hello,
Thank you for sharing your feedback. We understand your concerns regarding pricing, shipping options, and availability. We’re always working to improve our service and truly appreciate you taking the time to let us know.
All the best,
Mary, Prilla Support
Excellent experience with Prilla
Excellent experience with Prilla. Fast shipping, great customer service, and a smooth ordering process. Couldn’t ask for more.
29 January 2026
Reply from Prilla, Inc.
Hello Dan,
We're happy to hear that you had such a great experience! It's wonderful to know that you found our shipping fast, our service helpful, and the ordering process smooth. Thanks for your positive feedback!
All the best,
Mary, Prilla Support
Shipping and insurance charges…
Shipping and insurance charges excessive. I'd forgotten, will continue to search for more economical alternatives.
5 February 2026
Reply from Prilla, Inc.
Hello,
Thank you for sharing your feedback. We understand your concerns about shipping and insurance costs and appreciate you taking the time to let us know.
If you need any assistance, please do not hesitate to reach out!
All the best,
Mary, Prilla Support
Super slow shipping.
When I made my order, it said I would have my pouches in four days. It’s been five or six days and they’re saying it’s gonna be about four more, I’m very dissatisfied with the shipping time.
12 February 2026
Reply from Prilla, Inc.
Hello Michael,
We regret that the delivery of your pouches is delayed. We know you were expecting them sooner, and we appreciate you bringing this to our attention. We'll review our shipping process.
If you need any assistance, please do not hesitate to reach out!
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello Marty,
We're glad you find everything you need here. Thank you for your positive feedback; we appreciate it a lot!
All the best,
Mary, Prilla Support
Great customer service
Emailed a question and they responded back very quickly. Thank you. Great customer service
12 February 2026
Reply from Prilla, Inc.
Hello Robert,
We are happy to hear that you received a prompt response to your question! We appreciate your positive feedback and are glad we could provide great customer service.
All the best,
Mary, Prilla Support
Have t received my order nor any…
Have t received my order nor any information about my package
It was supposed to be delivered the 11
5 February 2026
Reply from Prilla, Inc.
Hello,
We are so sorry your order has not arrived and that you have not received tracking information.
Upon checking, UPS delivered the package today 2/12. If you’re still unable to receive the package, please let us know by contacting our support team at contact@prilla.com and we’ll be happy to help look into it.
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello Steven,
Thank you so much for your kind words! We’re glad you’re happy with the fast shipping and pricing. We truly appreciate your support!
All the best,
Mary, Prilla Support
Easy to order
Easy to order, excellent price, order was filled quickly and shipping was also faster than estimated! Will order again.
3 February 2026
Reply from Prilla, Inc.
Hello Christie,
Thank you so much for the wonderful feedback! We’re thrilled to hear ordering was easy and that your package arrived even faster than expected. We truly appreciate your support and look forward to your next order!
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello Joseph,
Thank you for the great feedback! We’re so glad you’re happy with our customer service, shipping, and selection. We truly appreciate your support!
All the best,
Mary, Prilla Support
No order for Jan 17th It's February 10th
I still haven't received my order from January 17th. Next time I will just go to the gas station.
17 January 2026
Unprompted review
Reply from Prilla, Inc.
Hello,
We’re sorry to hear about the delay and understand your frustration. Please reach out to our support team at contact@prilla.com so we can look into this for you and help resolve it.
All the best,
Prilla Support
Reply from Prilla, Inc.
Hello Jonathan,
We're happy to hear that the process was easy and our shipping was fast! Thank you for your positive feedback; we appreciate it.
All the best,
Mary, Prilla Support
Prilla was Perfect…
Came through in the clutch! Solid pricing and Express shipping, can’t beat that
27 January 2026
Reply from Prilla, Inc.
Hello,
Love to hear that! 🙌
Thanks so much for the kind words — we’re really glad we could come through for you with the pricing and express shipping. That “clutch” timing is exactly what we aim for 😄
We truly appreciate your support and look forward to getting your next order out just as smoothly. Let us know anytime you need help!
All the best,
Mary, Prilla Support
Not nearly as fresh as the same brand…
Not nearly as fresh as the same brand from the local smoke shop.
27 January 2026
Reply from Prilla, Inc.
Hello Jeremy,
Thanks for the honest feedback — we really appreciate you sharing that.
We’re sorry to hear the product didn’t feel as fresh compared to what you’ve gotten locally. Freshness is something we take seriously, and feedback like this helps us keep tightening our stock rotation and quality checks. Local smoke shops sometimes turn over specific brands very quickly, so experiences can vary, but that’s not an excuse—we want our products to meet or exceed expectations.
All the best,
Mary, Prilla Support
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