Prilla, Inc. Reviews 2,327

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 632 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and the wide variety of brands and flavors available. People also appreciate the excellent pricing, noting that the company offers unbeatable deals and reasonable costs. The website is frequently praised for being user-friendly, intuitive, and easy to navigate, making the ordering process smooth and straightforward. However, some people were dissatisfied with the delivery service and order processing. Reviewers occasionally experienced delays in shipping, with some orders taking longer than expected to be processed and dispatched. There were also mentions of issues with the chosen shipping carriers, leading to extended delivery times or unexpected transfers to other services.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers praise fast and dependable shipping,... See more

Product

People report positive experiences with product, often highlighting the great selection of brands, flavors,... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the easy ordering process, fast... See more

Price

Consumers find price to be positive, with many reviewers highlighting great selection and pricing, and... See more

Website

Users describe positive interactions with the website, frequently highlighting its user-friendly design and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciate all of the available options for shipping within the US. Straight forward when it comes to site navigation, information, and a speedy checkout. I already have a tracker for my shipped pa... See more

Company replied

Rated 4 out of 5 stars

Upon placing my order, the website states orders usually shipped within 24 hour if the items are in stock, which it showed my order was. The UPS shipping label was created 5 days after the order was p... See more

Company replied

Rated 4 out of 5 stars

Love doing business with you guys and the prices are great. Sometimes it takes a really long time (in my case 5 days for this order), for you to process and ship the order. Then it takes another 5 day... See more

Company replied

Rated 5 out of 5 stars

Pricing is fantastic on special deals, so far quality of products is very good and large selection of brands and flavors allows you to try different brands and flavors. You take a risk with bulk buyin... See more

Company replied


Company details

Written by the company

Order nicotine pouches online at Prilla.com


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Fast shipping with a good price to your…

Fast shipping with a good price to your door, how could you go wrong. I'll be ordering again in the near future. Thank you and you definitely have a new customer!

3 March 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Rusty,

We're happy to hear that you had a positive experience with our fast shipping and pricing. We appreciate your kind words and are excited to welcome you back as a customer in the future. Thank you for your order!

All the best,
Prilla Team

Rated 3 out of 5 stars

Pricing was great but products were dry.

Pricing was great. Quality of products were not as good when I ordered direct from the Alp. Everything is very dry.

27 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Brett,

Thank you for sharing your feedback. We’re glad you found the pricing great, but we’re sorry to hear the product condition didn’t meet your expectations. If you need assistance, please feel free to reach out to our support team at contact@prilla.com.

All the best,
Prilla Team

Rated 5 out of 5 stars

Easy to order and shipped fast

Ordering was easy with plenty of options to choose from. Just made my second order today and pleased with how fast the first order arrived.

10 March 2026
Unprompted review
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Phillip,

We're happy to hear that ordering was easy and you found many options. We appreciate your repeat business and are glad the first order arrived quickly! Thanks for your feedback.

All the best,
Prilla Team

Rated 5 out of 5 stars

Pretty solid website

Pretty solid website. Cheap per pack this way too

24 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Ryan,

We're happy to hear that you find our website solid and appreciate the value we offer per pack. Thanks for your feedback!

All the best,
Prilla Team

Rated 3 out of 5 stars
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Josh,

We regret that our shipping took too long. We'll review our processes to improve. If you have any questions regarding your order, please do not hesitate to reach out to our support team at contact@prilla.com. Thanks for your feedback.

All the best,
Prilla Team

Rated 1 out of 5 stars

Have not received product

Have not received product

19 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Luke,

We are so sorry your order has not arrived. If you still haven't received the order, please do not hesitate to reach out to our support team at contact@prilla.com.

All the best,
Prilla Team

Rated 5 out of 5 stars

Got my pouches to me on time

6 March 2026
Unprompted review
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Nolan,

We're happy to hear that your pouches arrived on time. Thank you for your positive feedback; we appreciate it.

All the best,
Prilla Team

Rated 5 out of 5 stars

Really like the NYKD fresh brewed…

Really like the NYKD fresh brewed coffee pouches, id prefer the 15 mg but only 12 mg was available, great place to buy with on time shipment thank you

2 March 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Alan,

We're glad you enjoyed the NYKD fresh brewed coffee pouches and our prompt shipping. We appreciate your preference for the 15 mg option and acknowledge the 12 mg availability. Thank you for your feedback.

All the best,
Prilla Team

Rated 5 out of 5 stars

Good prices and delivery

Good prices and delivery

26 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Daniel,

We're happy to hear that you had a good experience with our prices and delivery service. Thank you for your positive feedback!

All the best,
Prilla Team

Rated 5 out of 5 stars
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Bryan,

We're happy to hear that you find our product a good value. Thank you for your positive feedback; we appreciate it a lot!

All the best,
Prilla Team

Rated 3 out of 5 stars
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello,

We truly appreciate your interest! At this time, we’re unfortunately unable to ship to Washington, but we’re grateful you thought of us and hope to serve you in the future.A

All the best,
Prilla Team

Rated 5 out of 5 stars

Fantastic product

Fantastic product, quick shipping.

3 March 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Christopher,

Thank you for the great feedback! We’re so glad you’re happy with the product and quick shipping. We truly appreciate your support!

All the best,
Prilla Team

Rated 5 out of 5 stars

Good good good

22 August 2025
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Ben,

Thank you so much! We’re glad you had a good experience and truly appreciate your support!

All the best,
Prilla Team

Rated 5 out of 5 stars

Good Product with Fast Shipping

The Nicotine pouches were fresh, packed well for shipment and arrived promptly. Perfect transaction!

10 November 2025
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Ari,

We're happy to hear that you received your nicotine pouches promptly and in excellent condition! We appreciate your perfect transaction feedback and your time.

All the best,
Prilla Team

Rated 5 out of 5 stars

Product as described

Product as described. Fair price and quick shipping!

18 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello,

Thank you for the great feedback! We’re glad everything arrived as expected and that you were happy with the price and shipping. We truly appreciate your support!

All the best,
Prilla Team

Rated 5 out of 5 stars

I was looking for a less expensive…

I was looking for a less expensive alternative to nicotine pouches aside from the gas station. I found it here! Great platform and easy to use.

25 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello David,

Thanks so much for the great feedback! We’re glad you found a more affordable option and that the platform was easy to use. We really appreciate your support!

All the best,
Prilla Team

Rated 5 out of 5 stars

Great prices

Great prices. Shipping is a little high. But if you buy enough it equals out. Love the variety of products

17 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Rocky,

Thank you so much for your feedback! We’re glad you’re enjoying our pricing and the wide variety of products we offer. We appreciate your thoughts on shipping, and we’re happy to hear it balances out when stocking up. Thanks again for your support—we hope to see you back soon!

All the best,
Prilla Team

Rated 5 out of 5 stars

Great Purchasing Experience - which ALL CONSUMERS LIVE FOR

Well...how fun to give compliments. From beginning to end of ordering, there were no problems. It was easy. I got my products. The order was filled accurately. The Price was good. The web-site I ordered from was not confusing. They give good enough descriptions to make choices.

Thanks for good work

16 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello David,

Thank you so much for the wonderful feedback! We’re thrilled to hear everything—from ordering to delivery—went smoothly and that you found the site easy to use. We truly appreciate your support and kind words!

All the best,
Prilla Support

Rated 1 out of 5 stars

Order rescheduled/delayed at My expense!

My first delivery has been Most disappointing! Even though I left explicit instructions for delivery, including address, gate code ect...My order has been rescheduled. I paid for expedited delivery and am therefore requesting a full refund for my delivery charges. Otherwise, I will Not be placing any additional orders with Prilla for future products!!

18 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Dan,

We’re very sorry for the delivery issues and understand your frustration, especially after paying for expedited shipping. Please reach out to our support team at contact@prilla.com with your order details so we can review this and assist you further.

All the best,
Prilla Support

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