I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service today from Prezzie
Excellent service today from Prezzie
I had a problem with a gift card purchase but after speaking on line with Rita Baking, the issue was resolved instantly and efficiently.
Rita fixed the situation instantly and was so very helpful
Thank you Rita🙏
2 May 2026
Unprompted review
Reply from Prezzee UK
Hi Kay,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The service was really good and helped 💯
The service was really good and helped 💯
29 April 2026
Unprompted review
Reply from Prezzee UK
Hi Rita,
Thank you so much for your kind feedback. We’re really pleased to hear that the service was helpful and met your expectations. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Reply from Prezzee UK
Hi Henrietta, thank you for sharing your feedback! We’re glad to hear that your experience with Prezzee has been an exciting opportunity. We truly appreciate you taking the time to share your thoughts.
Customer Services issue
Asmaa from customer service was very helpful. I am very grateful
I am now amending what I have said.
Asmaa has tried her best. There are administrative issues which make it awkward for me to use the £15 e-card from Prezzee. I will deal with this matter in a different way and not via Trustpilot
27 April 2026
Unprompted review
Reply from Prezzee UK
Hi David,
Thank you so much for the compliment about Asmaa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Deleted a gift card by mistake and was…
Deleted a gift card by mistake and was helped a lot by Customer Care Agent Jovy
Thanks Jovy
26 April 2026
Unprompted review
Reply from Prezzee UK
Hi Deco,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessa really helped me today
Jessa really helped me today! Thank you so much I really appreciate it 😀
26 April 2026
Unprompted review
Reply from Prezzee UK
Hi Jacqueline, thank you for your kind feedback! We're delighted to hear that Jessa was able to help you today. She’ll be very happy to know her support made a difference. We appreciate you taking the time to share your experience.
It only took maged 2 mins to sort out…
It only took maged 2 mins to sort out my enquire out very pleased with his quick effience out
24 April 2026
Unprompted review
Reply from Prezzee UK
Hi Amanda,
Thank you so much for the compliment about maged!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
E mails always answered quickly and…
E mails always answered quickly and efficiently, would always get back to remind me if I hadn’t managed to get back to them. Very helpful
21 April 2026
Unprompted review
Reply from Prezzee UK
Hi there, thank you for your thoughtful feedback! We're glad to hear that our team was able to respond quickly and keep you updated throughout the process. Providing timely and helpful support is very important to us, and we truly appreciate you taking the time to share your experience.
Great customer service
Alfred helped me get back into my account quickly and was very polite.
24 April 2026
Unprompted review
Reply from Prezzee UK
Hi Kenny,
Thank you so much for the compliment about Alfred!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Polite staffing was at ease
24 April 2026
Unprompted review
Reply from Prezzee UK
Hi, Jean! Thank you for your feedback! We’re glad to hear that our team provided you with courteous and seamless service. If there’s anything else we can assist you with, feel free to let us know!
Arlyn was amazing
Arlyn was amazing, very helpful, and sorted my problem out within seconds.
23 April 2026
Unprompted review
Reply from Prezzee UK
Hi Ann-Marie,
Thank you so much for the compliment about Arlyn!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Amazing service
My own fault: I lost my gift card in the depths of my email and was ready to give in but I dropped Prezzee and email and Jessa Delicate was absolutely amazing. She was so quick to reply and sorted out my lost gift card within a few hours. I'm so thrilled and endlessly grateful.
23 April 2026
Unprompted review
Reply from Prezzee UK
Hi Medina,
Thank you so much for the compliment about Jessa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jeralyn helped straight away to deal…
Jeralyn helped straight away to deal with my problem. Brilliant service
20 April 2026
Unprompted review
Reply from Prezzee UK
Hi Abbigayle, thank you for your feedback! We're glad to hear Jeralyn was able to assist you right away and provide brilliant service. We appreciate you sharing your experience.
Alfred was amazing
Alfred was amazing. Helped me in seconds and had my issue resolved within minutes.
20 April 2026
Unprompted review
Reply from Prezzee UK
Hi Leanne,
Thank you so much for the compliment about Alfred!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessie made it so easy an got all my…
Jessie made it so easy an got all my issues resolved first class service highly recommend jessie
19 April 2026
Unprompted review
Reply from Prezzee UK
Hi Marc,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I never write bad reviews but I can't…
I never write bad reviews but I can't in good faith let anyone use this company. Literally the gift card would not open!!! It pretty much ruined the surprise and the person's birthday and then i was on live chat with an agent they didn't offer any compensation for it not working and the first agent cut the chat off randomly. It was at this point I asked for a refund because I refused to continue to put my trust in the company. If the card doesn't even open then how can I be sure that it would even work when the recipient tries to redeem it. So disappointing, please pick another company so this doesn't happen to you and ruin someone else's big day
20 April 2026
Unprompted review
Reply from Prezzee UK
Hi Jane,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We take your feedback seriously and are actively working to resolve these issues promptly. We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Matters now resolved
PLEASE NOTE: Matters have now been resolved. This Company will have you running around in circles..I have not received a gift card purchased on 2nd April and have spoken to numerous Agents on their Chat and received lots iof emails assuring me their Support Team are dealing with the matter with PayPal who are not replying to them. PayPal are telling me the matter is closed they are still taking my payments and to deal with Prezzee. Get a move on Prezzee..not good enough!!
2 April 2026
Unprompted review
Reply from Prezzee UK
Hi Cheryl,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
Your case has been addressed and rectified, and we responded to your existing inquiry (Ticket Number: 3413142).
We apologise for any inconvenience this may have caused, and thanks for helping us improve.
Best customer service from ray mondragon
Well frim the off set i had terrible trouble wuth it not verifying my phone number i went through customer support and didnt find them helpful at all! I had every intention of leaving it there but i thought just try 1 more time and i am so very glad i did and its all down to the most friendliest most understanding not to mention patient he literally never gave up until the issue was solved.Ray Mondragon thank you from the bottom of my heart i know it was just has frustrating for you as well as myself..
11 April 2026
Unprompted review
Reply from Prezzee UK
Hi Tracy,
Thank you so much for the compliment about Ray!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Maged its truly a legend hes fixed my…
Maged its truly a legend hes fixed my ongoing problem i have had for months within minutes true proffeshanl on the phone
20 April 2026
Unprompted review
Reply from Prezzee UK
Hi Daniel,
Thank you so much for the compliment about Maged!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
After a few days trying to get a hold…
After a few days trying to get a hold of someone from here, they finally saw it my problem
13 April 2026
Unprompted review
Reply from Prezzee UK
Hi Joanne,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
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