I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fabulous customer service quick and…
Fabulous customer service quick and efficient,sorted out my issue with prezzie within minutes
Jerry abdullla was my agent
22 May 2026
Unprompted review
Reply from Prezzee UK
Hi Pauline, thank you for your feedback! We’re thrilled to hear that Jerry Abdullah provided fabulous customer service and resolved your issue quickly and efficiently. We’ll be sure to commend Jerry for his excellent work. If you need any more assistance, we’re here to help!
Jerry is great
I spoke with Jerry tonight and he was very helpful and helped me resolve my problem super quickly! Thank you 🙏
20 May 2026
Unprompted review
Reply from Prezzee UK
Hi Morgan,
Thank you so much for your lovely feedback!
We’re delighted to hear that Jerry was able to help resolve your issue quickly and provide such helpful support. We’ll be sure to pass your kind words along to him.
Reply from Prezzee UK
Hello there,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
My error was sorted out very promptly, with no fuss!
I made an error which was sorted out promptly with no fuss. I was treated pleasantly and professionally and it was a very positive experience!
17 May 2026
Unprompted review
Reply from Prezzee UK
Hi Deborah,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Questions are straght forward and helpful
I was very nervous talking and answering questions but I was soon put at ease. The questions were straighforward and their help was good.
15 May 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Chrystal
Chrystal at prezee customer service was very polite and helpful i had caused an issue with my gift card and it was resolved quickly.
16 May 2026
Unprompted review
Reply from Prezzee UK
Hi Lorraine, thank you for your feedback! We’re glad to hear that Chrystal was polite and helpful in resolving your gift card issue quickly. If you need further assistance, feel free to reach out.
A unexpected reward off Santander
A unexpected reward off Santander
Easy to use Ive I’d converted it to a Costa Card
Was apprehensive but no catches or subscription straightforward
Will use again
1 May 2026
Unprompted review
Reply from Prezzee UK
Hi John,
Thank you for your wonderful review! We’re so glad to hear you found your Santander reward easy to use and that the process of swapping to a Costa card was smooth and straightforward. It’s great to know we could put your mind at ease, no catches, just flexibility. We really appreciate your feedback and look forward to welcoming you back again!
Reply from Prezzee UK
Hi Virginia,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
DO NOT TRUST THIS COMPANY!
Worst experience ever. DO NOT TRUST THIS COMPANY! They charge you and then don’t send you your purchase, then argue that you can’t get a refund due to terms and conditions which they themselves don’t compy with. Please do not trust them.
15 May 2026
Unprompted review
Reply from Prezzee UK
Hi Teresa,
Thank you for taking the time to share your feedback about your experience.
We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we take concerns like this seriously as it helps us improve our service and do better moving forward.
If you’d like to discuss your experience further or if there’s anything we can do to assist with your concern, we’d be happy to help. We’ve also reached out to you via Trustpilot to better understand the situation and provide further assistance, please feel free to respond there so we can support you directly.
Thank you again for your feedback.
No one else in the call centre could…
No one else in the call centre could help until I spoke to Aldione. The problem was solved instantly
14 May 2026
Unprompted review
Reply from Prezzee UK
Hi Bob,
Thank you for your feedback! We’re really glad to hear that Aldione was able to step in and resolve the issue quickly for you. We’ll be sure to pass along your kind words, recognition like this means a lot.
We appreciate you taking the time to share your experience!
Needed a problem fixing asap as I had…
Needed a problem fixing asap as I had an issue booking a holiday which meant I needed to get my deleted cards back (the booking had initially gone through elsewhere). I went on the webchat, got a real person and got the issue all fixed and great/friendly service by Jovy!
13 May 2026
Unprompted review
Reply from Prezzee UK
Hi George,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Very helpful
Very helpful, gave me clear instructions and resolved my issue.
12 May 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I had a problem with my e mail address…
I had a problem with my e mail address I couldn’t receive my gift card
I phoned up customer service very quickly responded to my problem and was sorted very quickly very impressed
Thank you ☺️
10 May 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Vidal was incredibly helpful
Vidal helped sort out retrieving me gift card bought by my sister in new Zealand for me in England. My query was actioned promptly and courteously. Thank Vidal 😁
11 May 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you so much for the compliment about Vidal!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
AVOID AT ALL COST! they expire then u cannot do anything
Had a lot going on in life to think about shopping when I’ve looked the they have expired by a few days tryed to contact and I just get a ai telling me nothing they can do. Would not recommend!
To your reply unfortunately my grandad battling cancer over the last 2 years had took a priorty over me shopping for myself. I presume you wouldn’t understand that being ai
9 May 2026
Unprompted review
Reply from Prezzee UK
Hi Milo,
Thank you for taking the time to share this with us and we're sorry to hear about that. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (Ticket number: 3448607) for further assistance.
Thanks for helping us improve.
3 euro has gone missing
3 euro has gone missing? I never spent it? were is it also it keeps saying my pin is wrong? then it said it sent me a sms and it has not
Terrible
8 May 2026
Unprompted review
Reply from Prezzee UK
Hi Evelyn,
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched or even what you outlined to us .
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Manar was totally wonderful.
We had an issue with our email and couldn't retrieve a gift card. We contacted Prezzee. We got a lovely, helpful and very patient lady called Manar. She helped us out really quickly. Sorted out our issue with ease.
Highly recommend. Very grateful We got through to Manar. Gold star worthy.
8 May 2026
Unprompted review
Reply from Prezzee UK
Hi Maggie,
Thank you so much for the compliment about Manar!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great way to send a thoughtful gift via…
Great way to send a thoughtful gift via text or email. Prezzee sends reminders if gifts are "unopened" and gives to option to resend.
4 May 2026
Unprompted review
Reply from Prezzee UK
Hi Ms. Fitz Music,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Excellent customer service from vidal…
Excellent customer service from vidal today sorted out the problem within minutes a big thank you to vidal
8 May 2026
Unprompted review
Reply from Prezzee UK
Hi Dee,
Thank you so much for the compliment about Vidal!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Having had problems exchanging my…
Having had problems exchanging my voucher Andy B was just so helpful and actually went beyond the normal mundane,nothing we can do syndrome and organized everything for me.
Thank you again Andy B
6 May 2026
Unprompted review
Reply from Prezzee UK
Hi Lyn,
Thank you for sharing your experience. We’re delighted to hear that Andy B was able to assist you and go above and beyond to resolve your voucher exchange. We’ll be sure to pass along your kind words to him, feedback like this truly means a lot. We appreciate you taking the time to let us know.
Thanks again for your support!
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