I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
Company replied
Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the pr... See more
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After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the... See more
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Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Arsenio was helpful and prompt
Arsenio was helpful and ensured my issued was resolved promptly. Thank you Arsenio, have a fabulous day!
9 May 2026
Unprompted review
Reply from Prezzee AU
Hi Carly, thank you for your kind words! We're thrilled to hear that Arsenio was able to assist you effectively and resolve your issue promptly. We'll be sure to pass along your appreciation. If you need further assistance, feel free to reach out. Have a fabulous day!
Reply from Prezzee AU
Hi Darknight,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee AU
Hi Michael,
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number?
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Mar from Prezzee AU was brilliant!
Mar from Prezzee AU was brilliant!! Helped me fix an issue that was my mistake! No hassle and super fast resolution!! Mar you are legend!!
8 May 2026
Unprompted review
Reply from Prezzee AU
Hi Phil,
Thank you so much for the amazing feedback!
We’re thrilled to hear that Mar was able to help you so quickly and smoothly. Mistakes happen, and we’re glad Mar could turn it around with no hassle. We’ll be sure to pass along your kind words, legend status well deserved!
Thanks again for taking the time to share your experience
Very helpful with the correction for…
Very helpful with the correction for the gift card to be sent
8 May 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thank you so much for your feedback! We’re really glad to hear that the correction was handled smoothly and that you found our support helpful. We appreciate you taking the time to share your experience, and we’re here whenever you need assistance.
quick and helpful
6 May 2026
Unprompted review
Reply from Prezzee AU
Hi Elizabeth,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Quick assist and response and…
Dianne abaca is Quick assist and response and understanding situation
7 May 2026
Unprompted review
Reply from Prezzee AU
Hi Anan,
Thank you for your kind review! We’re glad to hear that Dianne Abaca provided quick assistance, understanding, and a prompt response. We’ll be sure to pass along your positive feedback to her. We appreciate you taking the time to share your experience.
Very easy to use
7 May 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thank you for your feedback!
We’re glad to hear you found the experience very easy to use.
The gift card was easy to install in my…
The gift card was easy to install in my wallet on my phone and the shopping experience was easier to do. great experience all round
6 May 2026
Unprompted review
Reply from Prezzee AU
Hi Chris,
Thank you for your lovely feedback!
We’re so glad to hear the gift card was easy to add to your phone wallet and that it made your shopping experience even smoother. It’s great to know you had a wonderful experience all around.
Terrific customer service
Incredible customer service by the help team. I accidentally entered wrong email address. The consultant helped fix this and met all my needs in a calm, friendly manner. So pleased with the outcome and service provided.
4 May 2026
Unprompted review
Reply from Prezzee AU
Hi Erin,
Thank you for your wonderful feedback!
We’re glad to hear our help team was able to assist you and resolve the issue with your email address quickly and smoothly. It’s great to know you were happy with the outcome and service provided.
Reply from Prezzee AU
Hi Adam,
Thank you for your feedback! We’re glad to hear you found it simple, convenient, and easy to use. We appreciate you taking the time to share your experience. If you need any further assistance, let us know.
Thanks again for your support!
great service
6 May 2026
Unprompted review
Reply from Prezzee AU
Hi Minha,
Thank you so much for your kind feedback! We’re really pleased to hear you had a great experience. Your support means a lot to us, and we truly appreciate you taking the time to share your review. If there’s anything we can assist with again in the future, please don’t hesitate to reach out.
Fantastic and so patient with an…
Fantastic and so patient with an elderly person
6 May 2026
Unprompted review
Reply from Prezzee AU
Hi Lyn, thank you so much for your kind words! We're delighted to hear our team provided excellent service with patience and understanding. If you need any further assistance, please don't hesitate to reach out. We're here for you!
Ethan was very helpful and experience…
Ethan was very helpful and experience shows this.
5 May 2026
Unprompted review
Reply from Prezzee AU
Hi Steve,
Thank you so much for the compliment about Ethan!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Excellent communication
Excellent communication
Resolved my query just in minutes
Amazing support and quick in action
5 May 2026
Unprompted review
Reply from Prezzee AU
Hi Lavanya,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Worked through the issue understood…
Worked through the issue understood what thr issue was and fixed it for me. Great customer service
4 May 2026
Unprompted review
Reply from Prezzee AU
Hi Cheryl, thank you for your feedback! We're delighted to hear that our team was able to understand and resolve your issue effectively. Providing great customer service is our top priority, and we're glad we could assist you. If you need further help, don't hesitate to reach out.
Joy helped me with my enquiry straight…
Joy helped me with my enquiry straight away & gave me all the correct information I needed. Very helpful
4 May 2026
Unprompted review
Reply from Prezzee AU
Hi Kylie,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Awesome fast and easy steps.
3 May 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Got given Prezzee voucher as a gift and…
Got given Prezzee voucher as a gift and don’t know how to redeem it . Keep receiving emails but the to give as a gift not how to use it . Prezzee will win as I can’t use my gift . Not happy
3 May 2026
Unprompted review
Reply from Prezzee AU
Hi Peter, we're sorry to hear about the trouble you're experiencing redeeming your Prezzee voucher. We definitely want to help you resolve this issue so you can enjoy your gift. Could you please share your support ticket or provide your details? We have also requested more information via your Trustpilot review to assist you further. Thank you for your patience, and we look forward to resolving this for you soon.
They saw through a request I had
They saw through a request I had, and came to a full resolution
1 May 2026
Unprompted review
Reply from Prezzee AU
Hi Kirsty,
Thank you for your review. We’re pleased to hear that your request was carefully reviewed and brought to a full resolution. If you require any further assistance, please don’t hesitate to contact us, our support team is available 24 hours a day.
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