I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
Company replied
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Review summary
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I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
Company replied
Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the pr... See more
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After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the... See more
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Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6K reviews
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Reply from Prezzee AU
Hi Sally,
Thank you for your feedback! We’re glad to hear that our team was able to respond quickly and provide the support you needed. We appreciate you taking the time to share your experience.
Anthony was a great help
Anthony was a great help ! Love prezzie !! Great customer service!! Thank you
16 May 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thank you for your wonderful review! We’re so glad to hear that Anthony provided great support and that you’re loving Prezzee. We’ll be sure to pass on your kind words to him, feedback like this means a lot to our team. Thanks again for choosing Prezzee!
Great help and got the outcome needed…
Great help and got the outcome needed to progress. Great tips and advice. Its been a joy 😊
16 May 2026
Unprompted review
Reply from Prezzee AU
Hi Deb, thank you for your wonderful feedback! We’re thrilled to hear you received the help and advice you needed to progress. It's been our joy to assist you. If you need more support, feel free to reach out.
Ive used Prezzee quite a few times…
Ive used Prezzee quite a few times without an problems until the last time. The glitch was quickly resolved once i chatted to a human customer care member
14 May 2026
Unprompted review
Reply from Prezzee AU
Hi Michelle, thank you for your feedback and for choosing Prezzee repeatedly! We apologize for the glitch you encountered, but we're happy to hear that our customer care team was able to resolve it quickly. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help!
Reply from Prezzee AU
Hi Katrina,
Thank you for your lovely feedback!
We’re so glad to hear you’re happy with the gift card and found it easy to use. We appreciate you taking the time to share your experience.
Princess was able to recoup a lost…
Princess was able to recoup a lost e-gift card. She sent it to my email so I had immediate access. Thank you
14 May 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thank you for sharing your experience! We’re so pleased to hear that Princess was able to recover your e‑gift card and send it to you promptly so you had immediate access. We’ll be sure to pass along your kind words to her. Thank you for taking the time to leave this review.
I had a lovely person help my today…
I had a lovely person help my today there name was Arsenio
I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100
Very professional, caring, quick to fix the problem just very great customer service the company should be proud to have Arsenio working for them ! Great employee:)
14 May 2026
Unprompted review
Reply from Prezzee AU
Hi Olivia,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Arsenio was able to assist you quickly and provide such caring and professional service. Your kind words truly mean a lot, and we’ll be sure to share this recognition with them.
We’re very proud to have team members like Arsenio, and we’re so glad they made your experience a positive one!
John was amazing at promptly solving an…
John was amazing at promptly solving an issue with a voucher we were encountering. It was dealt with so quickly and I felt so supported. I’m amazed at how quickly it was resolved! Knowing the name of who was helping me gave me confidence. Amazing service.
14 May 2026
Unprompted review
Reply from Prezzee AU
Hi, Kate. Thank you for your wonderful feedback! We're thrilled to hear that John provided you with prompt and supportive service, quickly resolving your voucher issue. Knowing that it gave you confidence means a lot to us. We’re always here to help and appreciate your kind words!
Thank you Princess for your online…
Thank you Princess for your online assistance today :)
13 May 2026
Unprompted review
Reply from Prezzee AU
Hi Jim,
Thank you so much for the compliment about Princess!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I was treated respectfully by the…
I was treated respectfully by the person who helped me. Everything was fixed very quickly. Couldn't have been any better. Thank you Prezzie
12 May 2026
Unprompted review
Reply from Prezzee AU
Hi Vicki,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Polite and was quick at resolving the…
Polite and was quick at resolving the issue
13 May 2026
Unprompted review
Reply from Prezzee AU
Hi Jim,
Thank you for your feedback!
We’re glad to hear the issue was resolved quickly and that you had a positive experience with our team.
Jin was quick to respond and very…
Jin was quick to respond and very helpful:)
12 May 2026
Unprompted review
Reply from Prezzee AU
We're delighted to hear that Jin was responsive and helpful. If you have any further feedback or need additional assistance, please don't hesitate to contact us.
The customer care agent was able to…
The customer care agent was able to understand and help me with my request and my login problem.
I have been trying to sort this problem out since 21 March 2026 and today I was able to have my problem sorted out.
Previously someone was supposed to get back to me with my problem but never did.
12 May 2026
Unprompted review
Reply from Prezzee AU
Hi Steven, thank you for sharing your experience with us. We’re glad to hear that our customer care agent was finally able to resolve your request and login problem. We apologize for the delay you experienced earlier and the lack of follow-up. Your feedback is invaluable, and we'll use it to improve our service. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
I was dealing with Rita and she was professional and quickly resolved my problem
I was dealing with Rita and she was absolutely fantastic, the issue was quickly rectified and it was so much better than when I was dealing with the bot before her. Five stars for Rita's customer service!
12 May 2026
Unprompted review
Reply from Prezzee AU
Hi Katherine, thank you for your wonderful feedback! We're thrilled to hear that Rita provided fantastic service and quickly resolved your issue. We value personal interactions, and it's great to know she made such a positive difference. Five stars for Rita indeed! If you need assistance again, we're here to help.
I had problems logging in to my account…
I had problems logging in to my account I had to talk to a agent to fix the problem
11 May 2026
Unprompted review
Reply from Prezzee AU
Hi Michelle,
Thanks for your feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Mar was extremely professional and…
Mar was extremely professional and fixed my problem of me deleting my card off the app... would recommend
11 May 2026
Unprompted review
Reply from Prezzee AU
Hi Rhonda,
Thank you for your wonderful feedback!
We’re glad to hear that Mar was able to assist you professionally and help recover your deleted card quickly. We truly appreciate the recommendation!
Love how easy it is to do
Love how easy it is to do. Especially how you can book a day and time for it to be delivered to the recipient. A great idea 😊
8 May 2026
Unprompted review
Reply from Prezzee AU
Hi Julia,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
The assistance was amazing
The assistance was amazing, the best 100% thanks Marco
10 May 2026
Unprompted review
Reply from Prezzee AU
Hi Berenice,
Thank you so much for the compliment about Marco!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team, and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Can verify via text & email but can't send reminders
Prezzee are quick enough to take cash for their 'swap cards', send verify codes via email and text but don't have the ability or technology (apparently) to let you know when they are due for expiry.
Disgusting. I would rather pay $6 for a Mastercard than ever use prezzee personally or refer my company or anyone to use them again. Massive rip off
3 May 2026
Unprompted review
Reply from Prezzee AU
We're sorry to hear about your experience, and we truly appreciate your feedback. We're committed to improving our service, and your input is invaluable. Unfortunately, we were unable to locate your initial inquiry, so we've requested more information via Trustpilot to assist you further. Please provide the details there, and we'll work quickly to address your concerns and find a solution. Thank you for bringing this to our attention.
Could not download my card
Could not download my card . Could not contact you by phone. Have card somewhere and not happy at all. Ok I received my email re gift card on the 7/4/28. Tried to download it unable to. Then when I did it was supposed to go into my wallet, didn’t, the downloaded your wallet , didn’t go into that. Then was told to put information into my wallet manually unable to , told to pick provider I wanted to use, limited. Chose one . But have no idea where this card is. As I said tried to ring number advertised , response This number is not correct. Hope this helps.
7 March 2026
Unprompted review
Reply from Prezzee AU
Hi Shaun, thank you for providing your details. One of our team members has reached out to you under support ticket 3449745 to assist you further. We appreciate your cooperation as we work to resolve the issue. Once resolved, we would be grateful if you could update your review to share your experience with our customer support. Thank you for your patience and understanding. Team Prezzee! 🎁️
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