I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
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Review summary
Created with AI, based on recent reviews
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I spoke with your lovely team member Red today who was extremely helpful and restored my faith in customer service! I had spent approximately an hour already talking with Webjet endeavouring to get th... See more
Company replied
Sherly expertly helped me solve my issue. Sherly was patient and reassuring. Sherly waited while I contacted my friend who then confirmed her Gift Card had finally arrived.
Company replied
I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
Company replied
Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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brilliant been searching for a way to…
brilliant been searching for a way to be able to send gift vouchers from UK to my Brother and Sister in law who have moved to Australia. The site is so easy to understand and find what you want and is so quick and friendly with their service
20 August 2026
Unprompted review
Reply from Prezzee AU
Hello there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great experience with top notch cus…
Great experience with top notch cus Service
22 August 2026
Unprompted review
Reply from Prezzee AU
Hi Harpeet,
Thank you for your fantastic review! We're delighted to hear that you had a great experience and found our customer service to be top-notch. Providing exceptional support is what we strive for, and it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future!
Finally Red could assist me she was…
Finally Red could assist me she was very helpful.
21 August 2026
Unprompted review
Reply from Prezzee AU
Hi Alejandra,
Thank you for your wonderful review! We're so pleased to hear that Red was able to assist you and turn your experience around. Providing helpful, timely support is something we strive for, and it's great to know that Red made a positive difference for you. We'll be sure to share your kind words with her, as recognition like this means a lot to our team. Thank you for taking the time to share your feedback, and we truly appreciate your support!
I Gave a 5 star excellent rating due to…
I Gave a 5 star excellent rating due to the professionalism and the out come results from the encounter I had with Marco, which left me, more than happy, excellent! and keep up the great work.
22 August 2026
Unprompted review
Reply from Prezzee AU
Hi Tapao,
Thank you for your wonderful 5-star review!
We're thrilled to hear that Marco's professionalism and dedication made such a positive impact on your experience. Knowing that the outcome exceeded your expectations and left you more than happy means a lot to us. We'll be sure to share your kind words with Marco. Thank you for your support, and we look forward to assisting you again in the future!
Puss and Prezzee...
My old cat (20) just died and this prezzee gift came at the right time to help heal my heart.
It gave me choices in what I wanted to get and today we spent most of it at Woolworths getting needy items. So not only will it give you a lift, it can also help with the cost of living. Practical prezzee! Or you can choose luxury_ It's up to you.
22 August 2026
Unprompted review
Reply from Prezzee AU
Hi Marie,
Thank you for sharing your experience with us. We're so sorry to hear about the loss of your beloved cat. It means a great deal to know that your Prezzee gift arrived at a time when it could provide a little comfort and support. We're glad you were able to choose something meaningful and practical for your needs. Wishing you comfort and happy memories as you navigate this difficult time.
I would like to thank princess for…
I would like to thank princess for being so helpful and sorting out my account and being so patient and being so supportive and polite..
21 August 2026
Unprompted review
Reply from Prezzee AU
Hi Kevin,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Princess was able to assist you with your account and provide the patience, support, and professionalism you deserved throughout the process. We'll be sure to pass along your wonderful feedback to her, as recognition like this means a lot to our team. Thank you again for your support, and please don't hesitate to reach out if you need any assistance in the future.
Reply from Prezzee AU
Hi Kim,
Thank you for your feedback. We're sorry to hear that you've had difficulty understanding the information provided. We strive to make our communication as clear as possible and would be happy to explain anything further. Please reach out to our support team help@prezzee.com, and we'll do our best to assist you.
Customer service are great
The help bot is useless, but the customer service agents are great! My most recent experience was with AndyB, who fixed a tricky issue for me that was not a prezzee issue but an email one.
Overall this is a good service I use it all the time.
21 August 2026
Unprompted review
Reply from Prezzee AU
Hi Sasha, thank you for your wonderful feedback. We appreciate you sharing your thoughts about the bot, and we are always looking for ways to improve that experience. We’re especially pleased to hear that our customer service team was able to assist when it mattered most. Andy B will be delighted to hear your kind words, particularly for going the extra mile to help resolve an issue that was not even on our end. Thank you for being a loyal Prezzee user. We truly appreciate your continued support. 🎁
Too hard to set up
17 August 2026
Unprompted review
Reply from Prezzee AU
Hi Kim,
Thank you for bringing the issue with the set up to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
quick response
20 August 2026
Unprompted review
Reply from Prezzee AU
Hi Darrin,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Jin was great
Jin was great, patient and helped resolve my issue quickly
19 August 2026
Unprompted review
Reply from Prezzee AU
Hi Matt,
Thank you so much for your kind words! We’re delighted to hear that Jin was patient, helpful, and able to resolve your issue quickly. We’ll be sure to share your wonderful feedback with Jin! 😊
Anthony made my life easy
Anthony made my life easy, just what I needed. I was struggling with technology and Anthony fix it quick. Thank you
18 August 2026
Unprompted review
Reply from Prezzee AU
Hi Leah,
Thank you so much for the compliment about Anthony!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jin is an Angel
Jin is an Angel! She was so very helpful and one of the most personable & pleasant assistant I have ever spoken to! I give her the highest compliment possible and wish her an extremely happy future. Thank you so very much honey x
18 August 2026
Unprompted review
Reply from Prezzee AU
Hi Glenn, thank you for your thoughtful and heartfelt message. Jin will be truly touched to read your kind words. She is a valued member of our team, and we are very fortunate to have her. We will make sure your feedback is shared with her. Thank you again for taking the time to leave such a meaningful review. It is sincerely appreciated.
Heddah was so helpful and she resolved…
Heddah was so helpful and she resolved my issue in a min which I have been struggling with days. Hats off to her support much impressed and appreciated her support.
17 August 2026
Unprompted review
Reply from Prezzee AU
Hi Kavitha,
Thank you so much for the compliment about Heddah!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Too Easy
I found your site easy to navigate. Also a good variety of stores to spend the gift voucher.
3 August 2026
Unprompted review
Reply from Prezzee AU
Thank you, Jennifer! 😊 We're delighted to hear that you found our site easy to navigate and that our wide variety of stores met your needs. Providing a seamless and enjoyable experience for our customers is always our top priority. We look forward to serving you again soon. Team Prezzee! 🎁
Easy to use and activate
Easy to use and activate. My wallet has 23 or more for many different things. It makes it convenient to eat and shop. I recommend everyone to use the app and services.
16 August 2026
Unprompted review
Reply from Prezzee AU
Hi Reu, thank you for your amazing feedback and recommendation! We're thrilled to hear that you're enjoying the convenience of having all your gift cards in one wallet and that the app has made shopping and dining so much easier for you. We truly appreciate your support and look forward to continuing to serve you.🎁
Arsenio was extremely helpful with a…
Arsenio was extremely helpful with a problem I was experiencing
16 August 2026
Unprompted review
Reply from Prezzee AU
Hi Carol,
Thank you for your wonderful feedback!
We're delighted to hear that Arsenio was able to assist you with the issue you were experiencing. Providing helpful and efficient support is something we strive for, and it's great to know that Arsenio made a positive difference in your experience.
We truly appreciate you taking the time to share your feedback and will be sure to pass your kind words on to Arsenio.
Reply from Prezzee AU
Hi there,
Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our service.
At Prezzee, we're committed to providing helpful and efficient support, and it's great to know we met your expectations. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Reply from Prezzee AU
Hi Skye,
Thank you so much for the compliment about Aldione!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee AU
Hi Redi, thank you for your kind words! We're delighted to hear that you found our service extremely helpful — that is always what we strive to deliver for every customer. We look forward to serving you again soon! 🌟
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