I placed order PLC1932 and paid for my order, but I never received it. I eventually had to contact my credit card company and dispute the transaction. I also received an email saying my order had... See more
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Such a shame over previously ordered from this company and love the glitters but ordered the preorder pallette with a free pallete and some other glitters expecting all to be depatched around 10th Jun... See more
I ordered mackup 1600 today i noticed this page is just fake putting fake stories about dispatch orderes, and there no login option on websites neither any contact except one email who won't reply yo... See more
Company replied
I absolutely love Pretty Little Cosmetics! Their glitter eye shadows are stunning and long-lasting, adding the perfect sparkle to any look. The body glow gives such a beautiful, radiant finish that ma... See more
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Glitter, Glow and Loving it
I absolutely love Pretty Little Cosmetics! Their glitter eye shadows are stunning and long-lasting, adding the perfect sparkle to any look. The body glow gives such a beautiful, radiant finish that makes my skin look healthy and glowing. Their lip oils are super nourishing and keep my lips soft all day. And the brow soap is amazing for keeping my brows perfectly in place without feeling stiff. Overall, their products are high quality, easy to use, and make me feel fabulous every time. Highly recommend!
No order arrived
No order arrived, no customer service no response. Avoid as Scam
⚠️ ZERO STARS
⚠️ ZERO STARS - COMPLETE SCAM ⚠️
Order Date: September 24, 2024
Status: Over 1 month later - NO product, NO communication, NO refund
What Happened:
I placed an order on September 24th and they were lightning-fast to take my money. However, over a month later, I still have not received my order OR any communication about its status.
My Attempts to Contact Them:
✗ Instagram DM - No response
✗ WhatsApp - No response
✗ Website chat bubble - No response
✗ Email request form on website - No response
ZERO replies through ANY channel. They have completely ghosted me while keeping my money.
Actions I've Taken:
Filed a dispute with my bank
Reported their Instagram as a scam
Reported their TikTok as a scam
Warning others on their social media posts
My Advice: DO NOT ORDER FROM THIS COMPANY. They will take your money and disappear. There are countless other reviews saying the exact same thing. Save yourself the frustration, financial loss, and hassle of disputing charges.
This is not a legitimate business—it's a scam operation designed to steal your money. You have been warned.
AVOID - SCAM - AVOID
AVOID - AVOID - AVOID
My purchase date was 14 July 25 + I paid shipping of 4 pound for express delivery. Its been 2 months and I am still waiting to receive my parcel from them.
AVOID - AVOID - AVOID
I did sent them couple of messages to no avail. Also, tracking number is fake cos its is impossible to track it.
AVOID - AVOID - AVOID
I would appreciate refund guys, pls.
Despite many warnings, I thought I'd give them the Benefit of the doubt...
Despite the reviews, I wanted to give this company a chance, but it seems like I had been scammed; after roughly a month of it not having been even shipped, I emailed them, but they stopped responding after I sent them my order number (PLC1628), and no response to the email I sent afterwards.
I ordered some stuff back in May and still no response nor any signs that it'll ever ship... It's such a shame, because their glitters looked so gorgeous. I hope someday they'll make it up to me, because I'm so heartbroken that I've been scammed. :( But as of now, I, in my conscious, have to say this company may not have good intentions...
SCAM!!!!
I have been waiting for my order for a month now. I have written 4 emails. Several messages. There is no tracking number. Nobody answers. PLC1668
And now i see. This is Scam. DONT ORDER THERE! Thank you for nothing!
SCAM!!
SCAM!!! Placed an order over a year ago and never received it. Have proof of over 50 emails and Instagram messages sent as well as many many comments on their instagrams posts until I was blocked from commenting. DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY AS YOU WILL NOT RECIVE IT

Reply from Prettylittlecosmetics
DO NOT PURCHASE! Scam!
Absolute scam! Never got my product. Not a single update about if it shipped. Messaged them SO many times with no response and no other way to contact. DO NOT PURCHASE!
If I could give this site 0 I would
If I could give this site 0 I would, ordered 3 palettes back before Christmas and I haven't received anything. After several unanswered emails and unresponsive DMS. I've given up.
I paid for my order back in May 2024
I paid for my order back in May 2024, they took my money but never delivered my products. I tried to dispute the transaction with my bank with no luck. It was $75.00
I would give even minus
I would give even minus, lower than 0.
I made on order more than a year ago, on 1. Feb.2024. After that order acknowledged received, but the item never…
After several remainders and follow up mails sometimes I got response, basically without information content.
I wanted to contact with someone by phone, response about never received.
Since gave tracking number I made the communication with post office (Royal Mail) they have not be able to track the item…
I wanted to give the ordered item as birthday gift to my daughter, but this company ruined such positive heart feeling, they didn’t care about, how it been destroyed…
In summary they swallowed the money, but delivery of the item never happened.
I am very disappointed with such behavior and really wondering how such company could exist???!!!!
Never received my order
Never received my order. the tracking system said on it's way 25th Dec 2024, it's now mid February 2025. I would recommend anyone to contact their bank and claim a refund. Once I showed them all the proof of correspondence and the lack of contact received, my bank agreed to refund my money immediately.
Order never received
Ordered on Dec 26, needed help and they were super fast and nice on instagram! Once ordered, it went wrong… order was shipped on Jan 8 but only after I asked about it! It is now Feb 21 and I still haven’t received my order. They told me in our first conversation I would get a tracking number but never got one and now I cannot get a hold of anyone on email or Instagram, even tried commenting and they deleted my comment. I was always super nice in my messages, was super satisfied with the customer service preorder, but now I guess it was all a scam and I got robbed… pretty sad because I was super excited to receive and play with my glitters :(
no refund for a year, payed double for same item.
I ordered a palette, but the ordering was confusing so I ordered the glitters separately from the palette as I thought the palette is empty - ended up PAYING DOUBLE. I reached out to her and she ensured me she will do the refund very soon. That was like a year ago. LOL. Nothing then she stopped answering emails. Its not worth my time, but that is exactly what she is playin on. But you can see she is not replying here too to anyone, trying to make it better, she couln't care less. Pity I didnt check this unreliable company before I ordered. the quality of the stuff by the way is not as good as on the photos. Colors are totally off from the pics on many of them, and the large glitter pieces look like you have confetti on your eyelid. They are also hard plastic so they cut in when you blink.
Most likely a scam
I discovered this business on instagram and looked at their videos on social media for a while, it seemed legit, so i wanted to place an order. I was unsure with some things in my order, so I reached out to customer support MULTIPLE TIMES and they always replied within the same day, or the next day with more information about how to order... Once I ordered, however, I received an email about 3 weeks afterwards telling me the order has been "shipped", but when clicking on the respective link, nothing shows up. I tried reaching out to them 4 times since then, via their instagram page, official site and email, and I haven't received one single message back. It's been almost 2 months since I ordered, so I'm pretty sure my order will never come.
I am very disappointed with this…
I am very disappointed with this company nobody reply’s to any messages. I put in an order just after Christmas and had one update email to say it had been sent on the 8th of January and then nothing. I have tried on a few different platforms to get in touch but I have had only one message on instagram. Even now they have stopped replying on there. I would like to cancel order but again have not had reply. I would seriously reconsider if you want order from here as not reliable at all.
Scammers
It’s hilarious how the owner tries to call the one star reviews fraudsters and fake accounts. I am very much real. The owner could respond immediately and quick for ordering a customised palette during Christmas time. We spoke over multiple days and they replied within the same day. A month later asking where my pallets are all communication closes. This means they’re purposely not responding and know exactly what they’re doing. If you can respond fast and quick during the busiest period of the year, you can definitely respond fast outside of that. They also deleted my comment which confirms that they know what they are doing. It’s really ugly and sad they spend so much time on making their iG account look real, only to not care about customers their orders arriving. I’ll be opening a bank dispute as well. You can threaten me with your proof of shipping the parcel but I have numerous screenshots of you never getting back to me. Plus, I am not the only one who got scammed, all the one star reviews here strengthen my claim. Also, I have never had to wait MORE THAN A MONTH for any parcel to arrive to me. I don’t know where you are shipping from but the lack of communication together with the insanely long shipping time is improper and ridiculous. Shame on you.
Scam!!!
I made an order before Christmas and never received it. Tried to reach them for almost 2 month now they dont respond to any of my email and they even deleted my comment on Instagram. Extremely unprofessional and disrespectful.
Scam
I've placed an order before Christmas. It never shipped and hence I was trying to contact them (website, email, Instagram), however they do not bother to respond. They even deleted my comments on Instagram where I was trying to find out about the status of my order.
Dried out product
After a month I thought my package wouldn't arrive, but luckily it did and I canceled my bank claim. Unfortunately, many of the glitters I purchased dried out and would not stick to my skin or go on smoothly. They look just fine in the little pot, but swatching them is the problem.

Reply from Prettylittlecosmetics
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