Prettylittething Reviews 126

Arnold, Naeema, Shaine M, and Ivy help a lot with my order thank you so I appreciate your time and effort to get my order out!! Great job !!

Thank you to John, Lorenzo and Shenalyn for the very fast replies to get my problem sorted

Thank you joseph and reggie you were great service to me very fast responding to my enquiry

Thank you to adrian d for a quick and easy resolution to my klarna confusion!
Amazing customer service

Cyril was extremely helpful and solved my query straight away ! Thank you Cyril

Had issues with delivery however as soon as I emailed customer service everything got sorted out. Adrian D and Fatimamicah replied to my emails fast and got it all sorted. Good customer service

Great service as usual- reliable order process and delivery- I had a return and enquired via PLT texts service about the processing times and received more than expected in the speedy replies and great information from Shaheen! Thanks

Mohammed was very quick and professional in resolving an issue with my order! Great to know there is a human ready to problem-solve.

Spoke with Jessica and Josh about a mistake with my order via iMessage and both were swift and polite about resolving it. Life happens, but it’s always comforting to know there’s people on the other side to help effectively

Erlinda- a great member of staff, couldn’t fault the service they provided at all! The service was quick and efficient and I was happy with my overall result ! I would even go as far as saying they provided the best retail service I have ever experienced !

Frances was amazing. They were able to deal with my issue quickly. Very happy with this service.

Happy with the service. Slight issue with a refund I was outstanding but was quickly resolved in less than 24 hours! Thanks again for your help

I am a regular customer and normally have no issues, I did have an issue with my last order but it was quickly resolved when I got in contact with them, Frances was a big help 😊

I recently ordered from Pretty Little Thing. I had issues with my order since there were a few missing items however the PLT Customer Service Team were happy to help. Thank you to Jessica specifically for assisting me. Overall, very good customer service however in terms of product handling, it could be dealt and communicated better!

I ordered a pair of boots and one came broken. I requested a refund and I was helped and refunded within the hour. Joseph was really helpful.

I ordered some jeans and they came and didn’t were nit up to standard, I contacted the PLT team and they were extremely helpful and understanding. In particular Aldrin and Adrian D

I had great, fast help from Shenalyn today regarding my late order. Thanks

Thank you to Joseph who quickly helped me sort out a faulty item and get a new item sent to me very quickly!

Had an issue with my refund but the customer service team (Sabina in particular) resolved the problem quickly and were very helpful.

This was the most frustrating and worst experience. I will never order from here again. This was my first time ordering from here and i was super excited. I order over $150 worth of stuff. 1.Almost everything was awful quality. Extremely see through and paper thin. I was shocked. Way worse quality than shein!!! Then, I ordered a sweatset and they sent me two pairs of sweatpants instead of the sweatshirt. Next, somehow they don’t have a phone number so u have to text them. Not only do they take like 6 hours to answer, but they switch u with a new person after every response so I had to explain my complain 25 times!!!! THEN. They are making me send back a $15 pair of sweatpants that they made the mistake of sending me, before they can send me my sweatshirt that i ordered and they forgot. U are a multimillion dollar company, and it was ur mistake. But ur making me send it back? I probably won’t even get my sweatshirt now. I am NEVER ordering from here again. This whole thing has caused me such a headache. never again.