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Posh Pawn Reviews 

774
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and exceptionally helpful, making every interaction smooth and comfortable. Many people highlight the excellent service, noting the efficiency, clear explanations, and fair prices offered for their items. The overall user experience is frequently described as easy, stress-free, and very positive, with transactions often completed quickly. However, some customers also noted feeling unwelcome or quickly dismissed during their visit, with some perceiving a lack of professionalism and courtesy. A few other people also felt that the payouts and evaluations for their items were extremely low, particularly for vintage collections, leading to disappointment with the offers received.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

People report positive experiences with service, often highlighting the speed and efficiency of transactions.... See more

Price

Consumers are generally satisfied with the pricing, with many reviewers reporting very reasonable and... See more

User experience

Users describe positive interactions with user experience, highlighting how quick, smooth, and stress-free... See more

Product

Clients share positive opinions on product, with many admiring the beautiful and exquisite jewelry available,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never experienced selling through a pawn shop and was rather tentative at the beginning. I needn't have worried. Kathy (and later one of her colleagues) is clearly very experienced. She managed... See more

Company replied

Rated 5 out of 5 stars

Hi people prestige pawn brokers absolutely!!! Amazing!!! 🤩 Iv been using them for over 10 years they never make me feel uncomfortable!! & they jump in to action so fast!!!!! Wilmer Amy & the whole te... See more

Company replied

Rated 5 out of 5 stars

My Posh Pawn visit for the second time was dealing with Deanna. She was very nice, polite and helped me pawn a few items. I enjoy going to the Hatton Garden shop. All those shops with beautiful je... See more

Company replied

Rated 5 out of 5 stars

I recently took my Rolex to Posh Pawn to have it resized, and I couldn’t be happier with the service. The staff were professional, knowledgeable, and handled my watch with great care. The resizing was... See more

Company replied


Company details

  1. Pawn Shop
  2. Car Finance and Loan Company
  3. Jeweler
  4. Jewelry Store
  5. Loan Agency
  6. Watch Store

About Posh Pawn

Written by the company

Prestige Pawnbrokers, widely recognised as Posh Pawn, is one of the UK’s best-known names in luxury pawnbroking and asset-based lending.

Founded in 2008 by James Constantinou, we have built a strong reputation for offering discreet, professional financial services to clients looking to unlock value from their personal assets. Known to many as the stars of Channel 4’s hit television series Posh Pawn, we specialise in providing loans against luxury and high-value assets, helping customers access funds quickly without the need to sell items they may wish to keep.

Our experienced team works with a wide range of valuables, including jewellery, gold, diamonds, luxury watches, designer handbags, fine art, antiques, classic and luxury cars, and other luxury assets. Every valuation is handled carefully and confidentially, with a focus on fairness, speed, and professionalism.

What makes Prestige Pawnbrokers different is our understanding that every customer’s situation is unique. Whether someone needs short-term funding for a business opportunity, extra liquidity during a transitional period, or a fast and secure alternative to traditional borrowing, we aim to provide a straightforward and dignified solution. Pawnbroking offers a flexible way to borrow against assets you already own, and our team is here to guide customers through the process clearly and respectfully from start to finish.

Alongside our lending services, Prestige Pawnbrokers is also known for its expertise in pre-owned luxury goods through Shop Prestige , helping customers buy, sell, and value exceptional pieces across multiple categories.

Buy, sell, loan today with Posh Pawn.


Contact info

Get an Instant Cash offer Today!

We provide a free valuation to sell / loan against your luxury goods.

4.8

Excellent

TrustScore 5 out of 5

774 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(774)

188 reviews in the last 12 months

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Rated 2 out of 5 stars

Tried to rip me off

They gave me a valuation far below second hand value on my rare vintage Chanel bag. Less than a third of value. Obvious how they have become millionaires by ripping off people. Use a local auction instead

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

The staff are ever so friendly and helpful. I will definitely go back there again and introduce my friends.

24 July 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Mary,

Thank you for your kind words. Lovely to hear you found the team so friendly and helpful.

We really appreciate you recommending us and look forward to seeing you again.

Rated 5 out of 5 stars

I was nervous and having some doubts…

I was nervous and having some doubts about selling, the staff were amazing, really helpful and knowledgeable.

24 July 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Adrian,

Thank you for sharing this. We’re really glad the team could put you at ease and help you feel confident throughout.


Prestige Pawnbrokers

Rated 5 out of 5 stars

Hi people prestige pawn brokers…

Hi people prestige pawn brokers absolutely!!! Amazing!!! 🤩 Iv been using them for over 10 years they never make me feel uncomfortable!! & they jump in to action so fast!!!!! Wilmer Amy & the whole team you’re simply the best!! Thank you for your never ending support!! 💋💋💋💋🩷

24 July 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Zara,

We really appreciate this, thank you. It’s great to have you with us over the years 😊

Amy, Wilmer and the team will be delighted to read this.

Prestige Pawnbrokers

Rated 5 out of 5 stars

First time iv ever used a Pawn broker…

First time iv ever used a Pawn broker and immediately recognised this business from the television series. From start to finish the whole procedure was very professional and quick... I will recommend this service/business to others should they ever need such a service. The chap that dealt with me was very friendly and helpful and the premises added to the overall professional experience received.

1 June 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi David,

Really nice to hear this, thank you. Glad your first visit left a positive impression.

We appreciate the recommendation, and you’re welcome back anytime.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Very friendly people and a pleasure to…

Very friendly people and a pleasure to do business with. Knowledgeable and fair. Would highly recommend

7 July 2026
Posh Pawn logo

Reply from Posh Pawn

Hi Cheryl,

Thank you for your kind words. Great to hear you found the team helpful and fair.

We really appreciate the recommendation.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Great Store

First time visiting Posh Pawn in Richmond to sell an unwanted watch,
I was very pleased with the quote that Justin gave me.
The staff were very polite and helpful, i have no problem
in recommending this store to anyone who wishes to sell
jewellery or watches.

14 July 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi James,

Thanks for sharing your experience. Glad you were happy with the offer and found the team helpful.

We really appreciate the recommendation.

Prestige Pawnbrokers

Rated 5 out of 5 stars

My Posh Pawn visit

My Posh Pawn visit
for the second time was dealing with Deanna. She was very nice, polite and helped me pawn a few items.
I enjoy going to the Hatton Garden shop. All those shops with beautiful jewellery!
I could walk around there for hours, admiring pretty jewels. The Posh Pawn shop feels cozy. I feel confident about Posh Pawn as their solid reputation is well-deserved. Excellent Customer Care!

30 June 2026
Posh Pawn logo

Reply from Posh Pawn

Hi Cecilia,

Lovely to hear you came back to see us again, and thank you for your kind review.

Great to know you enjoy visiting the Hatton Garden store, we love it too!

Thanks again.

Prestige Pawnbrokers

Rated 1 out of 5 stars

Guildford store a few…, not great

ISBN into the Guildford store a few times and I have purchased something which I have the receipts for I also received very poor customer service and rude from the members of staff I do not recommend this and this is my personal opinion

14 July 2025
Unprompted review
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Reply from Posh Pawn

Hi,

We’re sorry to hear this feedback.

We keep stringent records and CCTV footage but having reviewed this, we have not been able to locate a record of your visit.

If you would like to contact us directly or visit the store again, our team would be happy to assist and look into this further.

Prestige Pawnbrokers

Rated 5 out of 5 stars

My Experience

I just wanted to say thank you to Deanna White for helping me with going through the transaction. It was very quick and smooth. Customer service was great, very helpful and kind.

9 July 2026
Unprompted review
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Reply from Posh Pawn

Hi Isabella ,

Thank you for your kind words. Deanna will really appreciate your feedback, we’ll be sure to pass this on.

Great to hear everything was handled quickly and smoothly for you.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Excellent service lovely staff and got…

Excellent service lovely staff and got a fair price for my jewellery thank you Posh Pawn

8 July 2026
Unprompted review
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Reply from Posh Pawn

Hi,

Thank you for your feedback. Glad you were happy with the service and the price offered.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Great service from initial call to…

Great service from initial call to payout. Very friendly service and super efficient, same day payout. Would highly recommend Prestige

7 July 2026
Unprompted review
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Reply from Posh Pawn

Hi Sam,

Thanks for sharing your experience. We’re really happy to hear it was a smooth one.

We appreciate the recommendation. Please visit again.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Honest and friendly

First experience in a pawnbrokers and will not be my last. Exceedingly friendly, pleasant and helpful staff. I believe I was given very honest opinions and prices on the items I took in. Once agreed what I wanted to sell, without any pressure, I chose to have the money transferred to my bank account and it was in there almost immediately. Great service and amusing to sit in the shop next to the lifesize horse with suit of amour sitting on it! (Hatton Garden branch). Would definitely recommend.

2 July 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi,

Lovely to hear your first visit was such a positive one. It's great to know you felt comfortable and well informed throughout.

And we’re glad the horse made an impression too!

Prestige Pawnbrokers

Rated 5 out of 5 stars

I’ve sold six items with Prestige Pawn…

I’ve sold six items with Prestige Pawn Brokers over the last week, and I’ve been really impressed with the whole experience. The service has been incredibly efficient, and every member of staff I’ve dealt with has been professional, friendly, and helpful, which made the process so smooth from start to finish.

If you’re looking for a quick, hassle-free sale with great customer service, I would highly recommend Prestige Pawn Brokers.

3 July 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Yasmina,

Thank you for sharing this, we’re so pleased you’ve enjoyed your experience with us.

It’s great to hear everything felt smooth across all your sales. We hope we can help you again in the future!

Prestige Pawnbrokers

Rated 5 out of 5 stars

Fabulous Service

I was pleasantly surprised and impressed with the service I received at Posh Pawn Richmond .

Justin was respectful and polite and I was happy with the offer I got for my jewellery. Transaction was smooth and fast definitely worth a visit .

Thank you 😊

1 July 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Pippa,

Appreciate you taking the time to share this. It's really good to hear you were happy with both the service and the offer😊

Prestige Pawnbrokers

Rated 5 out of 5 stars

I visited the Manchester posh pawn…

I visited the Manchester posh pawn brokers today and was very well looked after by the whole team, from the minute I walked through the door, sold my gold bracelet for a very reasonable price and would definitely sell to them again in the future and would happily recommend them to others, thanks again for all your help

25 June 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Jaimie,

Thanks for sharing your experience. Great to hear you felt well looked after from the moment you arrived.

Glad you were happy with the offer, and we really appreciate the recommendation😊

Prestige Pawnbrokers

Rated 5 out of 5 stars

Very helpful and good to deal with…

Very helpful and good to deal with would highly recommend

23 June 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Ashley,

Thanks for your feedback and the recommendation, we really appreciate it!

Please visit again anytime.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Excellent and professional service

Dealt with the branch manager Justin, absolutely fantastic service, extremely professional. Gave me an acceptable price and completed the entire transaction within 2 hours as well as following up to check I had received all the relevant docs and funds.

I would throughly recommend Prestige Pawnbrokers!

19 June 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Sylvester,

Thank you for your review. It’s great to hear everything was completed quickly and that you felt well looked after throughout the process.

Justin will be really pleased to hear your feedback, and we truly appreciate the recommendation.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Manager

Sue, the manager was very helpful & knowledgeable. Relaxed professional service & competitive price offered. Thank you for making the transaction so easy.

18 June 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Susan,

Thanks for the lovely feedback. Sue will be glad to know she could help.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Great service from Kasia

Kasia was incredibly helpful with my transaction at Posh Pawn. From the moment I arrived, she was friendly, professional, and knowledgeable. She took the time to explain everything clearly, answered all of my questions, and made the entire process smooth and stress-free. Her excellent customer service and attention to detail gave me confidence throughout the transaction. Kasia went above and beyond to ensure I had a positive experience, and I truly appreciate her assistance

18 June 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Shara,

This is really lovely to read, thank you. Kasia will be so pleased to know she made the process feel easy and comfortable for you.

We really appreciate you sharing your experience again.

Prestige Pawnbrokers

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