Had my technics power amp sine late September. No update. Telephone number now no longer receives calls. I won't get scammed as I'm a retired police officer and intend to go to their registered add... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
There is absolutely nothing I can say in favour of Premiumtechrepair.co.uk, they had my CD player for 7 months, which they didn't repair and with very little correspondence ,which I mainly had to inst... See more
I’d prefer to give no stars. AVOID this business whatever you do!!! Wish I had read all the reviews prior to choosing to use and pay money to them. We sent a DJ console for liquid damage repair (incl... See more
A GARMIN was sent 8 weeks ago for a new battery and the fee paid and a reply came back that additional work was required and they would invoice for payment when it was ready to be posted back. Noth... See more
2.0
Poor
113 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Do not use this company
Wish I would have read these reviews before dropping off my equipment. I’ve had similar experience. Initially good communication suggesting they will review items to be fixed, I’m now 7 weeks in and being told it won’t be for another couple of weeks before they even look at it. Molly refused to provide a timeline, saying it was to difficult to but it wouldn’t be for a couple of weeks!!. If I could give a zero I would, I agree with everyone this appears to be a scam. I’ll be picking up equipment and going elsewhere.
12 August 2025
Unprompted review
Reply from Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
Please contact us at hello@premiumtechrepair.co.uk to discuss your complaint further.
Do not use this company
If id read the reviews on here I wouldn't of used them but I did and unfortunately the reviews are true . Very poor service company is good at giving you excuses but not resolving the problem. I sent my garmin satnav for a simple charge port repair 6 weeks later still got excuses saying that they are waiting on the part ..... Bull#@@t it's a charge port . Got no explanation if it will be any longer so had no choice but to wait . I got home tonight and opened my emails only to find that 3 hrs after my phone call the part had arrived and fitted and would be sent out back to me ......wow brilliant service NOT .....I have yet to receive it and test it but if it's not to my satisfaction I fear I wont get any help by complaining to them . So if you have thought about using this company I would stay away from them and do your research.
Reply 13/11/2025
In response to your reply my reference is AJNAILRKA and I have still not received my satnav back . Your reason for the delay is not good enough , you should not take on the work if you have staffing issues and at the very least update your customers telling them theirs a delay .
Very poor customer service.
11 August 2025
Unprompted review
Reply from Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
You have not listed your name so we cannot locate your order. Please contact us at hello@premiumtechrepair.co.uk to discuss your complaint further.
SCAM SITE DO NOT USE
Please could you help us to take this site down, premiertechrepair.co.uk, as it is a TRUE scam site
All the addresses are false and the so called site owners not only STEAL money but also STEAL the equipment sent for so called repair!
23 July 2025
Unprompted review
Reply from Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
I cannot locate an order under your name, please can you provide an order reference?
Please contact us at hello@premiumtechrepair.co.uk to discuss your complaint further.
Waste of money abd time
Sent my pioneer cdj to be analysed and hopefully repaired after paying the inspection fee of £35 fairly quickly, and after been told by them, there might be a 10 day delay,due to an engineer leaving,blah,blah, so after 2 weeks,rang them to see if any update,only to be told to ring back again in 2 weeks time ( making that nearly 4 weeks) so I asked them to just send my cdj back so I can go elsewhere..very very poor service.
25 July 2025
Unprompted review
Reply from Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
I can see your order was only with us 11 working days and then requested back.
Please contact us at hello@premiumtechrepair.co.uk to discuss your complaint further.
IVery slow and poor communication, repair was otherwise satisfactory
I sent a CD player to them to get fixed on 11 June. Heard nothing back. My chasing email was ignored. Clearly they are just taking the repair fee and pocketing it, hoping that the amount is too small for people to pursue.
Their response is that they have a MINIMUM turnaround time for audio repairs of 20 days! They have since 13th of June when they received the equipment and today is 27th August. I note that they give no maximum time so it could be many years. If you don't have a technician and can't do the repair, inform the customer and return their goods and the payment to the customer so that they can go elsewhere.
I eventually got the piece of equipment back and it was fixed, but the 'customer experience' is poor to say the least, no communication and no updates.
25 July 2025
Unprompted review
Reply from Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
I cannot see a name on the review nor an order reference so cannot comment on your order.
Please contact us at hello@premiumtechrepair.co.uk to discuss your complaint further.
DO NOT BOTHER
PLEASE DO NOT WASTE YOUR TIME
I have never written a review in my life, but this will go down as the worst customer experience I've ever had. After waiting on the phone for over an hour to speak with a Molly or Charlie about repairing my mixer (a very small channel short) they were quick to accept my payment and promise a timeline for 3 weeks.
It is now 10 weeks later and after weeks and weeks of empty promises I am waiting for my mixer to be returned, unfixed without a full refund. This could genuinely be a full on scam, I'll return with an update on the mixer - which I suspect will have even more damage.
Please do not bother with these people or this business.
14 July 2025
Unprompted review
Reply from Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
Please contact us at hello@premiumtechrepair.co.uk to discuss your complaint further.
I sent my speaker to them about a month…
I sent my speaker to them about a month ago to get repaired and said there’s a back log and a technician has left so will take longer than usual, I’ve said I will just come collect it and not bothered about the £35 it cost me but I will come and grab it as I don’t want to wait any longer. I asked for the address, and got the same response “I don’t know if it will be in ready by Monday” and wouldn’t tell me the address to collect it so they are just scamming people it seems. Told I was going to get an email with the address which I’ve not received just finding anyway possible to not answer my questions.
12 July 2025
Unprompted review
Reply from Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
Please contact us at hello@premiumtechrepair.co.uk to discuss your complaint further.
premium tech repair
premium tech repair
This company is a sham with no intention of fixing your items
They have had my technics cd player now for over 3 half months and give excuses for not even looking at it nevermind repairing it for example we have moved buildings we have had people on the sick we have had a high influx of items to repair
So are they telling me that they have had so many items coming to get repaired that my cd player keeps getting pushed to the back of the cue
This company keeps giving BS answers for not repairing it
So I have asked for my cd player to be sent back as they have no intention of fixing it also I have asked for the delivery charge to be re-enbursed for not fixing it due to all lies but got we do not re-enburse the postage surely because they do not attempt to fix it i should be refunded in full
SO PLEASE PEOPLE STAY AWAY FROM THIS COMPANY AS THEY ARE A SHAM AND CON ARTISTS AND HAVE NO INTENTION OF FIXING YOUR ITEMS premium tech repair
Now I am looking to go to a small claims court to get my money back even if it costs me more I don't care I am jyst sick of these sham companies conning people and want to make them pay expenses in court
7 July 2025
Unprompted review
Reply from Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
You have had your order back along with a refund.
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