You say you have the stock required and after payment you inform the customer you are waiting for a delivery but have a new stock from the same manufacturer. Just be honest, sell what you advertise a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent custom service and Knowledge. Extensive range of products to suit everybody’s pockets. I received focused customer based service that’s not all about the money, the issues I had due to M... See more
Times are difficult with the Covid19 outbreak & they didn't have one of the items I had ordered, communication was good & they let me know, then got my refund straight away, the staff at the shop we... See more
Company replied
At first your web page mislead me when ordering pots what size is 10 litres and so on, i phoned the shop and a helpful guy gave the the sizes in old English, can i suggest a chart giving the litres,... See more
Company details
Information provided by various external sources
Premier Grow Hydroponics, UK's premier Hydroponic growing equipment superstore, Nutrients and Lighting. Home of the Genesis Formula. Leicester.
Contact info
Pinfold Road 11, LE4, Thurmaston, United Kingdom
- premiergrow.com
You say you have the stock required and…
You say you have the stock required and after payment you inform the customer you are waiting for a delivery but have a new stock from the same manufacturer.
Just be honest, sell what you advertise and do not advertice what you do not have
Really helpful staff
Really helpful staff. well priced .fast delivery highly recommended
6 stars if I could
Customer service couldn't be any better, would highly recommend always looked after me any issues with orders have been rectified straight away and their always a email away. Would give 6 stars if I could.
Excellent service
Excellent service. Ordered 4 flower pots and they arrived within 3 days very well wrapped and protected. Well done and thank you!
Product as advertised & arrived within…
Product as advertised & arrived within expected timeframe, excellent service.
Excellent as always
Great service
Great service. Have all the products that you would need to grow anything .
Excellent customer service
Excellent customer service. My parcel went missing and they found it straight the way.
Placed two order and nothing…
Placed two order and nothing shipped.just get refund two days later
Fantastic service as always
Fantastic service as always! These guys don’t hang about when shipping orders! Will be using a lot more in the future! 👍👍
Excellent custom service and Knowledge
Excellent custom service and Knowledge. Extensive range of products to suit everybody’s pockets. I received focused customer based service that’s not all about the money, the issues I had due to MY lack of knowledge were quickly and promptly resolved, which I find is rare now days.
Happy customer would highly recommend.
VERY GOOD
At first your web page mislead me when ordering pots what size is 10 litres and so on, i phoned the shop and a helpful guy gave the the sizes in old English, can i suggest a chart giving the litres, sizes of top, base, and height, would be a help.
As for my order it arrived on time well packed, and thank you to both staff that spoke to me.
Great company but they appear to have…
Great company but they appear to have run a dodgy raffle with no winner, bought 20 quids worth of tickets and then they deleted all history of it, shame
Excellent service great products great…
Excellent service great products great quality!
Delivery should have been on the…
Delivery should have been on the Monday, supposed to be posted fed ex express, end up getting posted hermes, order was wrong aswell so can't use items I've received, only saving grace was the great service the guy on the phone gave,phoned his boss to sort it all out because no one else knows anything and aren't told either. Bad show.
Digi Ballast & Grow lamp.
Ordered a Product and was send a different manufacturers version (basicallty the same unit though), but Premeir Grow did inform me about this before posting, and i was really happy with the product, so all in all customer services was spot on as is customer care, delivery and packaging was super sweet and all at a resonable price, cheers Premier Grow you guys Rock!!!
After receiving my order damaged
After receiving my order damaged, I informed premier grow, who offered a discount on my next order, which happily accepted as they were helpful in my damaged goods email.
The 15lt pots that arrived were not the…
The 15lt pots that arrived were not the ones advertised on their web.A bit disappointed
Five stars ⭐️⭐️⭐️⭐️⭐️
Made two small orders. Both came in good time and nothing was missing or damaged. PGH also send me a couple of vouchers for the next order and I am very happy with the company.
Would highly recommend.
Many thanks PGH.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








