I decided to stay, with Swinton, as their price, had not changed from the previous year. Also taking breakdown cover, as my AA policy, had risen considerably, and it saved me, nearly £100, for the yea... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to contact….. person I spoke to was very explicit….. good value Car Insurance Cover….. They offered to quote for our Home Cover next year ….. will definitely get in touch when Renewal is due.
Company replied
I found it easy and convenient to buy my insurance which was great because I'm normally so busy it's difficult to find the time. This was a no nonsense solution and I'd be more than happy to recomme... See more
Company replied
Hi there I can tell you that my experience with premFina they were very impressed and honest with me so keep up with the good work and you will be alright thank you very much Ronald 😊
Company replied
Company details
About PremFina
Written by the company
Agile. Customer-focussed. Disruptive.
We’re PremFina, a tech-led provider of premium finance. We help to spread the cost of insurance premiums through affordable monthly instalments and are revolutionising how people pay for insurance.
What makes us different?
Legendary people: With a combined experience of 80 years in premium finance within the leadership team alone, it’s safe to say we know our markets. We combine this expertise with colleagues who are passionate about delivering the right outcomes, have a growth mindset and are empowered to make the right decisions.
Customer-obsessed: Customers are at the heart of everything we do, and we bring our knowledge and innovative technology together to create seamless experiences for them. This means an effortless sign-up and access to the funding they need. With simple, easy and ‘digital first’ ways to pay, renew and get the latest updates on their accounts, whichever channel they choose to engage through.
Brilliant tech: Having robust, scalable and flexible technology is central to our ability to provide affordable, flexible funding and to continue to deliver a high-quality, customer-centric digital experience. We learn fast, move quickly and offer full flexibility across the entire customer journey.
We’re a fast-growing team, and together we exist to help customers, empower our partners and transform the insurance industry for the better.
Customers who wish to discuss their insurance policy should contact their broker or intermediary in the first instance.
We’re PremFina, a tech-led provider of premium finance. We help to spread the cost of insurance premiums through affordable monthly instalments and are revolutionising how people pay for insurance.
What makes us different?
Legendary people: With a combined experience of 80 years in premium finance within the leadership team alone, it’s safe to say we know our markets. We combine this expertise with colleagues who are passionate about delivering the right outcomes, have a growth mindset and are empowered to make the right decisions.
Customer-obsessed: Customers are at the heart of everything we do, and we bring our knowledge and innovative technology together to create seamless experiences for them. This means an effortless sign-up and access to the funding they need. With simple, easy and ‘digital first’ ways to pay, renew and get the latest updates on their accounts, whichever channel they choose to engage through.
Brilliant tech: Having robust, scalable and flexible technology is central to our ability to provide affordable, flexible funding and to continue to deliver a high-quality, customer-centric digital experience. We learn fast, move quickly and offer full flexibility across the entire customer journey.
We’re a fast-growing team, and together we exist to help customers, empower our partners and transform the insurance industry for the better.
Customers who wish to discuss their insurance policy should contact their broker or intermediary in the first instance.
Contact info
Tintagel House, 92 Albert Embankment, Vauxhall, SE1 7TY, London, United Kingdom
- info@premfina.com
- premfina.com
4.6
Excellent
7K reviews
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Quick and easy
Everything was explained clearly and the process took little time to complete.
I was even allowed to change the day of the month for payments.
24 April 2026
The renewal was straight forward and…
The renewal was straight forward and easy to understand
24 April 2026
Professional and very easy use
2 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from PremFina
Good morning David,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
Quick and easy
17 April 2026
Reply from PremFina
Good morning Alan,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
Reply from PremFina
Good morning Teresa,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
BEWARE
BEWARE! Shocking. They sent me a finance agreement that i DECLINED!!! I also emailed them several times to cancel. And every email they send is conveniently NOREPLY!!! They went ahead and took the money from my account. They set up the DD even though I declined!!!! Then they are now emailing me demanding emails to pay and have added charges!! Even though I emailed them to cancel. Shocking. Never use them again. Scum.
17 April 2026
Unprompted review
Reply from PremFina
Good morning Giusepa,
Thank you for taking the time to leave us a review. I am sorry to hear of your concerns relating to your credit agreement.
I have requested some more information from you to allow me to identify your agreement. Once this information has been provided, I will reach out to you directly to discuss this further.
If you would like to speak to us in the meantime then please do contact us at www.premfina.com and we will be happy to help.
Many Thanks,
Jade
Reply from PremFina
Good morning Ola,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
No reason to complain
No reason to complain, hopefully it remains honourable
True to its word . And not like other companies who treat customers like cash cows,
17 April 2026
Reply from PremFina
Good morning Andrew,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
Reply from PremFina
Good morning Martyn,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
Good Oven plenty space and pleased with…
Good Oven plenty space and pleased with installation
17 April 2026
Reply from PremFina
Good morning Thomas,
Thank you for taking the time to leave us a review.
Please note, PremFina is your finance provider for your insurance policy arranged by an insurance broker. I therefore don't believe you intended to leave this review for us, however if you do have any comments to make about our service, please do not hesitate to reach out to us.
We can be reached via live chat at www.premfina.com or email at customers@premfina.com.
Many Thanks,
Jade
Reply from PremFina
Good morning Ian,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
Excellent service
Excellent service. Insurance premiums dealt with effectively and speedily.
17 April 2026
Reply from PremFina
Good morning Mrs Youngs,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
Reply from PremFina
Good morning Gurmej,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
Good company
17 April 2026
Reply from PremFina
Good morning Sandra,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
Reply from PremFina
Good morning Sarah,
Thank you for taking the time to leave us a review. I am sorry to hear of your concerns relating to the cancellation of your policy.
Please note, PremFina do not have any control over any cancellation fees which may be charged by your insurance broker. I will reach out to you directly to discuss the current status of your credit agreement, and advise you on the next steps you can take with regards to any applicable fees.
If you would like to speak to us in the meantime then please do contact us at www.premfina.com and we will be happy to help.
Many Thanks,
Jade
Reply from PremFina
Good morning Martin,
Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.
We work extremely hard to ensure all our customers have a great experience with us.
If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.
Many Thanks,
Jade
Reply from PremFina
Good morning Pauline,
Thank you for taking the time to leave us a review.
I am sorry that you felt there was too much paperwork to read. There are a number of things we must make you aware of when entering into a credit agreement to ensure you are able to make an informed decision about whether the product is right for you.
If there was anything in particular that you found unclear or would like additional clarification on, please don't hesitate to reach out to us and we will be happy to help.
We can be reached via live chat at www.premfina.com or email at customers@premfina.com.
Many Thanks,
Jade
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