PRA Group UK Reviews 

Parasites. My father died and I sent them death certificate on 1st Sept 2023.

No reply just a threatening email. Complaints link’s connection doesn’t work and says error submitting complaint.

Contacted these guys a few months ago following a letter received. I confirmed that the debt was statute barred. The guy on the phone said that’s fine I’ll get that sorted at our end . 3 months later I’m still getting the odd call and txt asking to contact them . Looking at all the negativity on these reviews, I think they need to give up or change their approach. There is no debt on my credit score and my score is near perfect so no ideal why they are hassling me . Should be laws against being hounded .

Very poor experience and now received letter saying they have leaked my data, no apology.

I approached PRA group on behalf of a client. My complaint was dealt with much care. Craig Kirk, Complaint Manager, was expedient in his approach, of which we are extremely grateful for his professionalism and his understanding of the matter.

I have blocked the number relating to this company, as I constantly get voicemail messages, saying that I need to call them. I DON'T OWE ANYTHING. Nothing but phishing calls, which I blocked them. I have also complained in the past, via letter and email when the calls were at least four times a week.

PRA Group has been a great support in giving advice and being proactive in removing a default from my file. I would like to thank Keiran Murray who has been patient and understanding. Great company!

Is there anyone who actually got an honest answer from this company, PRA Group?
As they're posting the same "copy and paste answer" under every negative feedback 🤔🤔🤔
The number 08081965550 started to call me today and I've read the reviews 🤬🤬🤬

Set up a payment plan using my details, over a year ago, been trying to log in again to change my payment details,but was unable to get logged in, eventually loged in to find I'm called someone else and none of the last year's payments have not been taken off, totally useless.update 4-5-23,having spoke to the nice lady from pra, things should be sorted now .

They did call me 8 o'clock in the evening. Seriously????

When my credit card debt was bought by Aktiv Kapital, I was offered the chance to settle for £1500 in 2009. (I was unable to at the time, sadly). This all changed when they were acquired by PRA. Their offer in 2017 was £3714. Despite having set up a monthly payment plan which I adhered to, by this year the figure should have reduced, right? No, it was a staggering £4000+ I reluctantly scraped enough to pay it off to get rid of them, because the figure seemed to be growing, rather than reducing. Now a pensioner, this was very upsetting. They say you should be assured they will help you as much as they can. My experience suggests this is far from the truth. I've used up all my savings, but at least I can stop worrying.

Had some financial issues years ago and through very hard work paid down over 50,000 of debt caused by Ill health and business issues. Every creditor helped me and reasonable shortfall settlements were arranged. Fifty per cent etc. Not PRA. Just so unhelpful. Started off owing 9,000 plus to them and have paid 7000plus!!!...surely that should do it right? No not a cat in hell's chance. Once a customer services officer offered a discount of £100. And now only a very modest discount. Still want another 1400 !!! .....Was so unhappy reduced my monthly payment to a pound as I was struggling to pay a higher amount before but did that in the hope that my effort might be recognised . but just think I am doing all the cooperating and getting nothing in return. Each time they ring and say what is your settlement offer and I said I've already paid 80 per cent odd and yet still offer them more and they go away and come back and say no . Fortunately the other creditors I had I dealt with directly or with much more helpful debt agencies who work with their customers.. very very disappointing and I dealt with all my other financial issues maybe ten years ago but looks like PRA won't ever help me. I feel sorry for people whose debts have been assigned to this company. PRA. Please don't reply if all you're going to do is say you'd like to know more and to ring you. Done that . Been there. Is fruitless sadly

Phoned up out of the blue and quoted some fantastical number we apparently owed on a debt that was settled years ago. Disputed it, they said ok no further action required as it was so old and they had no proof we owed it.

Next day receive a statement saying we owe them over £1000...

Seems like opportunist scammers to me.

Please do NOT answer any emails from this scam company.
I am in an IVA, they've contacted me to say that my IVA are not making payments to them anymore, and then asked me to make payments to them instead, these are lies and they are a scam. please please do not fall for these emails do not enter your bank details anywhere on this site!!!!

Any debt over 6 years can not be chased so stop harassing me and do one you can email you can call me but you won't get an answer

Same as alot of others , chasing for a debt that has been statute barred for 15yrs. Event went to court about it back then and it was written off

Chasing a debt which is over 20years old.statue barred.their constantly harassment has caused me to right this.bought for pennies.but chase you for full ammount.

I am helping someone who has been hounded PRA due to the negligence of Barclaycard allowing an individual to make purchases without consent and then go on to sell this £2000 odd debt to PRA. I have kept all the evidence of this as the only real course of action will be to seek a legal remedy against this appauling company. No wonder the majority of reviews PRA are so poor.

UPDATE 8/3/22

PRA have now closed the account and I have to say their customer services person was thorough. The battle will now continue with Barclaycard.

Please whatever you do: DO NOT PAY THIS COMPANY!!! Instead, contact directly Gerry or Colin at Joanna Connolly Solicitors, Liverpool at anytime, they are the BEST Legal A-Team I have ever used! They legally assisted me most recently against PRA Group Debt Collectors for a totally unenforceable 10+ year old alleged credit card debt that PRA Group had just bought randomly from a Bank! They were relentless and hounded me day and night! I contacted Gerry directly: 0151 254 6981 (or try 0151 254 6980) and the help was instant, they gave me total peace of mind, I could breathe/sleep/eat again and the Legal Services that I received throughout were outstanding! They kept me informed and updated all the way. Always contactable and friendly/human and extremely professional, they worked with me. Nothing was ever too much trouble. Gerry and Colin got the claim totally dismissed and fully written off by PRA Group themselves who were pursuing me in the very first instance, before even having to attend a Court hearing and WE WON! I VERY HIGHLY RECOMMEND contacting them for any Debt related matters or, other Legal issues/concerns. Please, do not hesitate in contacting Joanna Connolly Solicitors, THEY WILL, I PROMISE, help you, as they did me!

I have two debts that you bought from other companies at a really low figure, rather than face value and I have been paying you monthly via a debt management company for a few years now. I have been given a small financial gift to try and clear these two and other debts once and for all, the other companies were willing to negotiate with several offering to write off a significant part of it and I have partially settled with them. I contacted you by telephone this week and spoke to Lynn to try and negotiate a partial settlement on both debts, she was unable to negotiate other than a system generated offer and said no matter what I said nothing would change, my business has collapsed from Covid19 but she was uninterested and said she could not do anything or write anything down on my behalf and writing to you would make no difference. its disgraceful and unhelpful that you are unwilling to help me to try and clear my debts, my husband is about to retire whereupon the current payments will nosedive and this situation fell on deaf ears when she was told.
Her attitude is at odds with your messages on your website where you say 'As Debt Solution specialists, we work with our customers to help them resolve their debt in an affordable way that works with their budget' obviously she does not care and seemingly nor do you, The debt management plan runs out when I am 156 years of age ( ! ) so I would have thought that you would be willing to be more flexible, if you care then can I speak to someone who does care to discuss further?