I wanted 2 bespoke hardened glass shelves but found that most companies offering this service had severe restrictions on what sizes of glass they could work with and consequently none were able to pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a replacement pane of glass sent out for a smashed window on our boat. Fits perfectly, actually looks better quality glass than all our other windows! Packaged really well as well. Will be using p... See more
Company replied
The item arrived, and was exactly as expected. Very happy. The delivery was a little stress inducing. It arrived far sooner than the given time slot, so no one at home to meet the delivery. I was surp... See more
Company replied
Lovely service from ordering to delivery. Balastrade cut to the exact size we needed. Delivery was excellent and glass very well packed. Ordering online was so easy, just put in what you require, ge... See more
Company details
- Glass and Mirror Shop
- Decoration and Interior Design Store
- Glass Industry
- Glass Manufacturer
- Glazier
- Interior Construction Contractor
Written by the company
We specialise in bespoke architectural glass products; from glass shelves, worktops and splashbacks for your kitchen, to custom shower screens, enclosures and mirrors for your bathroom. As well as internal and external balustrading for domestic and commercial projects.
Contact info
Unit K - Braintree Industrial Estate, Braintree Road, HA4 0EJ, Ruislip, United Kingdom
- 02033322003
- info@pradglass.co.uk
- pradglass.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Glass for dining table was done on time…
Glass for dining table was done on time and fitted perfectly. Will recommend.
23 February 2024
Reply from Prad Glass
Hi Angie,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Shipping costs
The orders glass was cut to the correct size, edges & corners all good.
My only complaint was the shipping costs of the glass to the highland's, more expensive than the actual glass.
20 February 2024
Reply from Prad Glass
Hi Donnie,
Thank-you for taking the time to leave us a review. We value all feedback for better or worse.
As we use 3rd party couriers we have little control on the shipping costs to certain areas. The shipping costs are calculated based on location and weight and certain areas are charged at a premium because this is how our couriers work. This is calculated at checkout and clearly stated prior to placing and confirming the order. There are no hidden charges.
We are continuously looking at improving supplier relations and looking at alternative options to operate in the highlands, but for the time being this is the only way we can offer our service in your area.
We also appreciate the positive feedback on the product itself and thank-you for your honest review.
Best Regards,
Made to Measure Glass UK Team
5 star experience
Swift process for ordering and helpful customer service. Product quality is excellent including safe packaging for delivery. Certainly recommend to family and friends.
26 February 2024
Reply from Prad Glass
Hi Franco,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Excellent service and super product.
My second purchase of bespoke glass and just as good this time. Delivered very securely and exactly as ordered. A great company providing a great product.
20 February 2024
Reply from Prad Glass
Hi Paul,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Very responsive to questions
Very responsive to questions, glass fitted perfectly. Would have given 5* if manufacture had been able to be a bit quicker, but given that it was delivered when they said it would be, then we are very happy.
7 February 2024
Reply from Prad Glass
Hi Jane,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Terrific service
Easy to use website for us non-specialists; easy to order; competitive price; straightforward delivery; arrived securely packaged and protected; great service.
12 February 2024
Reply from Prad Glass
Hi Jeremy,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
I bought 2 shelves
I bought 2 shelves, measured by myself and was a bit concerned that they would fit in the place of the broken one. But they did fit and I'm very happy. Very well packed a little slow on delivery and not many updates were given. But overall happy.
24 January 2024
Reply from Prad Glass
Hi,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Reply from Prad Glass
Hi Lesley,
Thank you for taking the time to leave us a review. If you require assistance ordering a new piece, please let us know.
Best regards,
Prad Glass Team
Good service and products
30 November 2023
Reply from Prad Glass
Hi,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Glass arrived in perfect condition
Glass arrived in perfect condition. Great value for money!
27 November 2023
Reply from Prad Glass
Hi,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Perfect product
All queries prior to ordering were handled quickly and the time and delivery was good. End product perfect.
Only downside was that the status view on the phone view was poor and the “in production” status went on for well over a week making me think something had stalled or gone wrong.
30 November 2023
Reply from Prad Glass
Hi,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience. The status of your order only changes from in production when the order is dispatched, this takes around 10-12 working days which is why the status will have stayed as 'in production'.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Superb!
So impressed! Did the order online with a very clever website when ordering. Lots of options to choose from and in the end, you get exactly what you wanted and ordered. Would recommend this company to anyone wanting specialised glass !
22 November 2023
Reply from Prad Glass
Hi Mike,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Great Glass, Perfect Fit!
The Glass is perfectly sized and was extremely well packaged. Would have given 5 stars but the courier company let the experience down as they dumped the glass outside and we didn't even know it had been delivered. Good job it wasn't raining. Very pleased with the product though.
28 November 2023
Reply from Prad Glass
Hi Ruth,
Thank you for taking the time to leave us a review. Unfortunately we do not have control of deliveries as we do not deliver ourselves and use an external company, so do apologise that the order was left outside.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Recommended
Glass exactly as ordered. Easy online ordering & then regular updates on order progression. Would recommend.
9 November 2023
Reply from Prad Glass
Hi Maria,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Bespoke excellence
We have been using Prad Glass for sometime and like the flexibility of glass sizes and colour profiles
1 November 2023
Reply from Prad Glass
Hi,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
We hope to continue to work with you 😅
Best regards,
Prad Glass Team
Reply from Prad Glass
Hi Dairui,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Excellent customer support
Excellent customer support
Accurate response information
Exact measurements - it was tricky!
Nobody else could do it
16 October 2023
Reply from Prad Glass
Hi Richard,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Reply from Prad Glass
Hi Janet,
Thank you for taking the time to leave us a review. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.