Packaged Pump Systems Reviews 1,662

I paid £552.58 for a sump pump replacement that was a disaster from start to finish. The engineer’s workmanship was terrible, resulting in an immediate, active leak due to using the wrong-sized hose, securing it with zip ties, and removing necessary wall brackets. Furthermore, the engineer was incompetent, leaving job waste and failing to remove a piece of cement blocking the float switch.

Worst of all, the pump failed completely just two months later, causing 10cm of flooding in my basement. The company later admitted the pump was unsuitable for the basement conditions in the first place. After multiple emails requesting a refund and commercial resolution (dated March 2nd, 10th, and April 5th), I have received no response. Avoid this company if you value your property and professional service.

the technician, Bashir, who attended was excellent and managed to clear the problem

Arrived on time , very friendly and careful in the property

The price agreed adhered to discounted offer and booking of the appointment was efficient. The engineer telephoned ahead of arrival, was careful with our home, appeared technically competent and was very personable. He cleared up any mess or water and advised on the finding of his service.

Same day site visit. Very pleasant staff.

Efficent and Friendly service I have beeen using PPS Pumps since we installed our basement over 15 years ago - highly recommend.

Great job under difficult circumstances. They really pulled out all the stops and a very human service.

The maintenance man was great - explained all his recommendations and was v efficient.

Huge thanks to Jeremy and Louise for getting our pump sorted. We called at 5pm on a Friday night and a couple of hours later it was fixed. Both went over and above what was expected.

Booking the service could not have been easier. Communication is fantastic with plenty of reminders and up to date information on the day. The engineer was so helpful and informative leaving me confident that our system would continue to work well until the next service. I could not recommend them enough!

Very polite engineers. Work swiftly but carefully and always appreciate that they put things back as the find them.

Extremely punctual and very charming . Excellent job.

Reliable - pleasure to deal with. Utterly reassuring

The guy that came was very polite, professional and did all he could to understand the system that was new to him.

Total, fast support when needed. Staff are professional & friendly , giveing clear advice about the equipment & giving peace of mind.

Always on time and excellent service!!

Quite possibly the worst company that I have ever had to deal with.... and I deal with a lot of companies. These people are disorganised beyond belief and despite being aware of the many many issues, they felt the need to send me an email asking for a review! So here it is.... "would not recommend to my worst enemy.. the catalogue of errors is laughable at this point". These people should not be in this industry.

Excellent service. The engineer arrived bang of time, was very friendly, courteous and neat and tidy. Job was done on 30minutes and he gave me a debrief of the system status.
Very pleased

Arrived when stated. The service engineer was thorough with a long follow up service report with photographs.