PE Solutions Reviews 

Very good communication with Shailesh Mishra

surabhi shankar has been very helpful as overall and i look forward to having my issue fully resolved ASAP.

Great customer service from Christopher Augustus, very helpful

Hi Willy thank you for help it was nice talking to you

The call was answered promptly by Cindrella who was extremely courteous, knowledgeable and efficient. My query was resolved within a matter of minutes. Great customer service!

It took a few attempts to get the account key contact name changed to my own, but finally I spoke Sandeep Soni who was extremely helpful and got the change processed through. Thank you.

I have just taken over a company account and the service that I had from Vivek Vinod was exceptional. He made a very easy to sort out a complex situation. I would highly recommend Positive Energy for all energy needs.

Sumit Nair Veey good help and clear to talk thankyou

I was experiencing an issue with my account, and Surabhi Shankar resolved it quickly and efficiently. She was highly professional throughout the process, communicated clearly, and ensured that my issue was addressed promptly. I truly appreciate her excellent support and outstanding customer service.

Thank you Mark for the help.

Helped me through setting up an account.

Excellent service
Big thank you to HUSAIN SHAIKH
Very professional and caring
Thanks
Hejran

Lovelina was very helpful and sorted my query quickly.

Our experience with Pozitive Energy has been nothing short of appalling.

This issue has now been ongoing for nearly 18 months, and what should have been a straightforward billing dispute has turned into an exhausting and unnecessarily stressful ordeal.

We have experienced inaccurate billing, poor communication, departments that appear to have no visibility of each other's actions, and a complaints process that has been frustrating from start to finish.

Despite having both an internal complaint and an active case with the Energy Ombudsman, we have continued to receive debt collection action. We are not refusing to pay our bill – we have repeatedly made it clear that we are happy to pay the correct balance once Pozitive Energy can accurately calculate and explain what that balance is.

Communication has been extremely poor. We are constantly chasing for updates rather than being kept informed. Information requested is either not provided, delayed or appears to be lost between departments. On one occasion we were even told there was no record of the Energy Ombudsman being involved with our account, despite Pozitive Energy having already corresponded directly with the Ombudsman regarding our case.

The lack of coordination between departments is astonishing. One team says one thing, another says something completely different, leaving the customer stuck in an endless cycle of repeating the same information over and over again.

Throughout this process, it has often felt as though the burden has been placed entirely on us to prove our case, chase responses and push for progress, while Pozitive Energy repeatedly fails to provide the information needed to either us or, at times, to the Energy Ombudsman in a timely manner.

The entire process has felt like a constant battle, with more time spent chasing answers than actually receiving them. Instead of working towards a resolution, every interaction seems to create another delay or another hurdle.

We simply want an accurate bill, supported by clear information, so that we can pay what is genuinely owed. That should not require 18 months of complaints, Energy Ombudsman involvement, repeated chasing and debt collection activity while the dispute remains unresolved.

Based on our experience, I cannot recommend Pozitive Energy. There are clearly serious issues with their billing processes, complaint handling, internal communication and customer service that need addressing. Until these issues are resolved, I would urge anyone considering Pozitive Energy to think very carefully before signing up.

Sandeep was very efficient and polite

Sachin was a great help, resetting my login. Quickly From Kathryn.

Mark, Service excellent

Sarah Perira was very very helpful she managed to help us to be able to view two accounts under one email i had asked and spoke to enfiniti about two months ago and got nowhere she managed to sort it all in about 5 minutes thanks from helen holdsworth

Suraj was very helpful during the call. He answered all of my questions patiently until I felt completely stress-free.
from croydon hotels limited.

Review for Shailesh Mishra

Very helpful and agent was patient with me whilst explaining the query.

Thank you again