Pourmoi Reviews 702

Brilliant Customer Services from Sam today.
I ordered 3 swimming costumes, 1 had a slight problem which I won't go into. Sam asked me to send over a photo which I did, replacement cozy on its way to me.

10/10 quick, efficient and courteous assistance was received.

Items were beautiful only problem was the state it was delivered in not by PourMoi but Royal Mail .Contacted PourMoi to let them know, fantastic customer service Sam went above and beyond to sort .

Went in to the pourmoi store Leeds city Centre and wow the staff were amazing. I bought two bikini sets, two bras and a cover-up. The ladies are so kind and very helpful and knowledgeable about the products and what would suit my body type better ie the kind of bra’s I like. FABULOUS, FABULOUS, FABULOUS SERVICE.

From beginning to end the customer service was excellent and lingerie received was perfect thank you

Superb,quick and very efficient customer service.
Thank you Pou Moi, I’ll definitely be purchasing from you again.

Amazing customer service.
The metal attachment on my swimming suit straps lost colour. I contacted pour moi and the instantly offered me a refund or a replacement within less than 24 hours. So pleased, and will definitely order again. Thank you.

I love the style and fit but very disappointed with fading , particularly my cobalt blue tankini. I wash by hand and dry carefully out of direct sunlight. I don’t use it for swimming. It has faded after very very limited use. On thus basis I will no longer be recommending this company which is a shane as the tankini top worked well for me after my mastectomy x

I have brought a lot of lingerie from Pour Moi and have always found it to be of good quality and a good fit. Unusually I had an issue with the Viva Luxe Non Padded Side Support bra. This was the first issue I had ever had. When trying the bra on, for the first time, I pulled the left cup up; there was a strange ripping/popping sound coming from the elasticated trim, in the centre of the bra. I looked down and could see that the elastic trim was now baggy and seemed to loose its spring back. I think the sound I heard was the sound of the elastic failing. I contacted Customer Services and a replacement bra was sent out. It arrived quickly and is a better fit than the one I that was faulty.
It is never when things go well that you judge a company, it is always when you have a problem and I could not fault the response from Pour Moi. I will continue to purchase from them. They are a brand I trust.

Pour moi customers services is very efficient and responsive. I emailed them regarding an issue i had with an order that was missing from my parcel due no fault of their own. They arranged prompt delievry of a replacement. Highly recommend this company for their customer care and the quality and fit of the products.

Customer Service were super fast in responding after I emailed them to say a minor fault on a dressing gown I ordered. They even despatched a replacement item before the faulty one was returned. This was the first issue I have had with one of their products - everything else I have been extremely happy with - and I feel the quality and prices represent value for money.

Great customer service. Emailed my problem at 23:30 and all solved by 10am next morning. Very pleasant experience. Pjs and underwear just so gorgeous...
Very happy customer...

Fantastic, friendly customer service! Highly recommended

I have always been very happy with the quality of the products — they are well made and the sizing descriptions are accurate and true to life.
In my most recent order, I experienced an issue with a return that was unfortunately lost in transit. However, the customer service team handled the situation brilliantly.
They responded quickly, took responsibility, and issued a refund without making me wait any longer. Communication was clear, friendly, and professional throughout the process.
This is a great example of how customer service should work. I really appreciate the support and would happily shop here again.

Made my first order and didn't get the 10%off first order through at the time. Contacted via email once I got it and Sam processed the refund straight away, which was very quick and to be honest I wasnt expecting a response. My order should arrive tomorrow by Royal mail but so far I'm very impressed with Sam and this company, can't ask for quicker and better response than that, well done makes a refreshing change that there are companies with good customer service out there.

Warning to all, I accidentally sent a wrong item via post (Rnt) to Pour Moi - it was an expense handbag from RI 😱Despite countless calls and emailsto there customer services , was told the warehouse has not reported your parcel, I had proof of posting and the tracking confirmed delivery.
I called them up in a desperate plea to be told contact the company where you purchased your item and see what they can do 😱 My reply As if they are going to do something about an item I sent (incorrectly) to another warehouse - Pour Mois Warehouse! 😡
I know it was my fault sending the incorrect returns, but not being able to track it at there warehouse?
Aside from this,
I ❤️ Pour Moi products and no doubt continue to purchase in the future.

My local post office confirmed the parcel had been received Pour Moi warehouse -someone is yelling Porkie pies!

Thank you for your reply, I appreciate a full investigation will be made
Kind Regards

11/08 Royal Mail has confirmed the parcel was sent and delivered to Pour Moi on the 02/02 @ 7:33 am

Visited your Chester store on 5th Feb. Had excellent service from the two ladies there. Both friendly, helpful and extremely knowledgeable. A credit to Pour Moi. They absolutely made my day. Really really happy with my purchases and I will definitely be back.
Pat

Excellent service from the three ladies in the Bridge Street Store in Chester.
Very knowledgeable, friendly and certainly knew their stuff. I made a purchase on their recommendation and bought more items online when I got home.
I would certainly shop in the store again.

What a superstar Becky and the girls were today after a visit to the Leeds store.

My friend went in for beachwear and we were blown away with Beckys helpful, knowledgeable, honest advise.

She knew what we wanted and what would work for us without being pushy for a sale. We left with lots of bags and a smile and look forward to wearing our purchases

Very impressive, Thank you

We will be back

Sharon and Helen

Very friendly efficient customer service team

Delighted with my purchase of halter neck bikini top and nickers . Ordered 36D and size 10 bottoms fitted perfectly. I am SO pleased. Delivery exactly as promised. Thankyou. Would recommend to everyone.