Post Office  Reviews 3,735

I visited the Putney Post Office (Upper Richmond Road, London SW15 6SG) to print some black-and-white documents and was charged £1 per page. I printed 10 pages and ended up paying £10 in total.

When I mentioned that the price seemed extremely high, I was told that this was the price set by the Post Office. However, just outside the branch there are several places where black-and-white printing typically costs around 10p to 15p per page.

Charging £1 per page for a simple black-and-white print is excessively expensive and far above the normal market rate. This kind of pricing is difficult to justify and should be reviewed.

On 5 December last year my wife paid to send a large package containing Christmas gifts to relatives who were visiting Portugal with their young family. She purchased a 10 day 'priority' mailing service at our local Post Office, which she was told would ensure the delivery of the package within that time. It didn't. Seemingly swallowed up by the EVRi logistics system Post Office now uses the package re emerged several weeks later in Portuguese customs. It was eventually delivered six weeks late on 21 January, the package having been torn open en route and deprived of several of its contents. Having paid additional taxes and customs charges and bought replacement gifts on Christmas Eve the whole experience cost us almost £400! We paid Post Office £56.80 to send the package and we now want to recover what we lost. But the staff at our local branch and at Post Office Head Office made it very clear that they want nothing to do with it. We have instead been told to contact EVRi about our case. We feel incensed that Post Office has outsourced its mailing service to a third party and it is now trying to dodge its responsibility. I have a terrible feeling that we'll just have to go to court to recover our money. The Post Office used to actually care about this kind of thing. But those days are gone.

Don’t ever use Kentish Town post office if you are in a rush.

There’s no reason I had to wait so long.

Absolutely atrocious

Great Delivery Service from the Post Office

I was kept fully informed by the Post Office from the moment my order was dispatched. They updated me on the expected delivery day, which made the whole process smooth and reassuring. My remote control arrived safely, promptly, and exactly as promised. Excellent service all round

At 263 parade Chelmsford Essex Post office the service is absolutely amazing, all the staff there especially the two ladies are exceptional their customerservice is second to none, I am made to feel valued and there always do their upmost to help

Still waiting for bus pass. Hospital letter, finacial paperwork. Service in Shoeburyness Essex SS3 is shocking.

I signed up for the Over 50s life insurance because of the £125 gift card. Only to have to wait A YEAR for it then when its due I have wait further 4 weeks for it.
Ridiculous.

ushocking..obviously evri..post office and amazon are desperate for staff..too many envelopes and parcels broken into..most are really wet through obviously to hide the tear or hole as accidentally burst...how on earth they get wet travelling in vans .the thieves think we are idiots..
.today 9th march granddaughter birthday and a card arrived envelope torn open...sender i messaged said £10 was in...i had similar problem last year when a parcel forced through letter box..delivery guy didn't know i was in..inside a bottle of water instead of a new mobile phone..i ran outside to see a taxi leaving..i drove after taxi blocked its path and grabbed the guy who muttered something but surrendered the phone

Postoffice all ways quose out the door thy lose your post verry poor servie

I visited the main Post Office at Bideford to tax a car, I tried to do it through DVLA but because it required a taxation class change I had to tax it first 😒and then send the documents back to DVLA again with proof it's taxed then they would change the class and send the documents back 😒😒😒, so into the Post Office I went, I spoke to a lovely smiley lady and explained what I had to do, she read the letter from DVLA and said " why do all that I can do it all for you here and now". She checked the MOT and Insurance documents, took payment and said "all done, I will send the V5C away for you as well and it will come back with the new tax class".
All this took about 5 minutes, wonderful service from a very helpful, happy lady. 10/10 Bideford, Thank you.

Horrendous - two female counter staff chatting whilst I waited at their 'stop' sign. No other customers. Continued to chat, I moved in front of them, continued to chat. Eventually the dark-haired lady said 'yes'. I asked for stamps please. No 'please' or 'thank you' in reply (basic curtesy?). Ruder than rude! Reading other reviews, it appears that many customers are treated similarly. Begs the question – does the Franchisee/Agent or Royal Mail not care about this level of unprofessionalism and appalling customer service? RUDE!!!!! Will avoid going in that shop and using that PO counter. If I could have score NO STAR I would have.

I posted a birthday card by 2nd class 6 days before a family member's birthday. It arrived 11 days later.This is not the first time it has happened.Royal Mail is getting from bad to worse.

Paul our postman in mere Wiltshire very polite and friendly always gets our post and parcels on time we would be lost without him

The Greenwich Avenue Hull post office is supposed to be open until 20:00. When I went today at 1930 they had closed well before. Wasted journey and my time. I'd give zero stars of I could.

THIS IS A REVIEW FOR BUGLE POST OFFICE IN CORNWALL ONLY.
As a charity collector I have to pay in money that has been collected. As we have no banks in the local or surrounding area Post Offices are now the only option.
I would like to place on record my gratitude, help, support and professionalism of all staff at Bugle who have gone beyond what can only be described as outstanding and took all the money I had in change (Over £3K) to be deposited.
Special thanks for Nikki who was on the receiving end of my money but also to the staff for their help. Also thanks to the customers who have needed to wait whilst I paid this money in over several visits.
If you need a place to find helpful and friendly staff then look no further than Bugle.

I would rate the so-called service at the Palmerston Road, Portsmouth PO as 1 star. However, if only it were an option I would rate my experience at 0. I attempted to send a parcel of books weighing 1.91kg (i.e. less than 2kg) measuring 28cm x 22cm x 5cm (i.e. a total 55cm, i.e. nowhere near the 90cm total dimensions permitted). The so-called assistant tried to charge me over £38.00. I retrieved my parcel, came home and checked the PO website, which confirmed what I already knew, i.e. he had tried to overcharge me about £10 more than the published rate. Why are you permitting this to happen?

Still waiting for mail for three weeks from .guv post office title mail are crap

Sent a letter recorded delivery..4 days later checked tracking and update from 48 hrs prior was ..Will try and deliver next day...6 days later still in sorting office...ra g royal mail after 35 minutes on hold. .thier resolution was to ring govt office and see if they have it...what's the point of paying of a tracking service...I may as well have just put a stamp on it

Always informed by PO when expecting a delivery. And kept updated as to delivery day.

I went to Sunninghill Post office this morning .I was trying to return some goods by post . The friendly staff couldn’t have been more helpful . They took the delivery imagine from my phone, printed out on their printer and used their own tape to put this on the package , so we were able to send it . I was so pleased and most grateful for their impeccable service .