Post Office  Reviews 3,736

Having used Guisborough Post Office for many years I can say that the staff at the said counters are a credit to the service. They are always very helpful, pleasant and well informed. The atmosphere is one of friendly efficiency and professionalism.
I have a number of friends who travel to the Guisborough Westgate branch because of unhelpful or rude staff at their own local post office.
Well done to Guisborough Westgate and keep smiling.

Lies... this throws you to capital one, 5 times smaller loan, and doesn't actually happen.

An absolute waste of time.

My previous experience with Hornsey post office has always been pleasant. However, on the 10th of April 2026, my opinion about their customer service changed.

Firstly, the postmaster could not find my parcel and claimed my package had not been delivered to the post office. Although I had shown him proof that it had been delivered, the postmaster was very rude, dismissive, and unprofessional.

The older postmaster is professional and friendly, but the younger postmaster is rude and unprofessional.

Secondly, the service I received was below average. There was no justification for this level of bad customer service.
I will not be using the Hornsey office again.

Furthermore, I have to stress that the older postmaster is always polite, friendly, and helpful. However, the younger postmaster is unprofessional, rude, unhelpful, and lacks customer service skills, which is ironic given that you're in a profession that serves the community.

I had a really disappointing experience at this Post Office. I went in to send a parcel through Vinted, which had already been paid for and had the measurements submitted correctly.

Despite this, the staff refused to accept the parcel and told me I needed to pay more. One member of staff even said, “you pay me more and we can scan your parcel,” and then laughed, which was completely unprofessional and disrespectful.

This made no sense, as everything had already been processed through Vinted. Even a Royal Mail driver who was there at the time confirmed the parcel size was acceptable and said he could take it, but the staff still refused.

They were rude, dismissive, and made the whole situation uncomfortable. I understand rules need to be followed, but this was handled in a very poor way.

Customers deserve to be treated with respect and given clear, accurate information this was not the case here.

No post for ages
RUBBISH

HEELEY POST OFFICE, 294 Gleadless Rd, Heeley, Sheffield S2 3AJ

Wanted to get a couple of postage stamps to post TWO letters on WED 8 APR 2026 at 14:15PM to find the shutters closed. A lot of people have previously commented that he opens when he feels like it. Terrible service! Why don't Royal Mail tighten up on lax post offices?

Had to walk to Shoreham Street post office😡😠

Sent a parcel back, had a notification to say it had started its journey. A few days later I received a £7 demand for unpaid postage I paid only to receive the same parcel back. I also sent a letter with claim form to ask for my £7 (with all my evidence)back only for this to be lost, even though I saw it go into s postage bag at the same post office.

Post office Horncastle. Absolutely diabolical rude obnoxious members of staff! Unfortunately the place is small. No other Post Office. Most places you have a choice of which Post office you can go to. Not here! If you did a lot of people wouldn't go in! I don't expect to be shouted at by a member of your staff! Trouble is its a place with small town syndrome and Most do not get out of it! Thankfully I am!

Absolute joke orderd from a site gave the option to collect here open 6:00am to 22:00pm I have been i three times 6:00pm closed 07:20am closed and told hours are 8:30am to 17:30pm attended again today 17: 10pm told it shut at 17:00pm

What a joke disgusting service but no wonder why the post office is finished still owing poor people they acused of theft waiting for payment still , people not getting post that jas been sent first class for weeks even though now £1.80 for a stamp so what chance do I have of a simple parcel collection within the stated opening hours !!!!!!

After waiting for my claim to be done they then declined it not happy. Cancel my policy this was a different ear problem. Not going to waste my money on pet insurance no more

I was miss sold a travel card by holsworthy post office now have last nearly half our travel money in charges 37.5% this is on top of their upfront poor exchange rate plus hidden fees I have lost nearly half of our travel money we can’t get the money off the card as it takes 5-7 days to clear they have already ruined our dream holiday I’m reporting to trading standards as they miss lead us on the extortionate fees they charge i will also be seeking compensation and damages along side my unlawful fees

Sorry our post is sh%+
SS1 1AA Southend short road
This is the second time they say have tried to deliver the item it’s so small it would fit in the letterbox eye drops
I have been out the front garden so I would have see them we only get post once a week now

How does tracked 48 take a week to arrive and how can it reach my local sorting office 200 miles from where its been posted in less than 24 hours but then takes 5 days to make it 200 metres from the sorting office to my house. Leeds postal service is absolutely garbage.

Delivery failed, item would have fitted through letterbox and did not require a signature, no attempt made(caught on door cam. No attempt to redeliver the following day as promised. The deadline to complete the transaction for the delivery item has now expired.

Went in today with a Post Office compensation letter. I don't think the owner, Mr S Mohan, had ever seen one before. But with a great attitude he checked and sorted it for me. All done in a friendly and professional manner. Well impressed! Now my go-to Post Office!

Drove twenty miles ,to renew driving licence, and paid £5 to park car ,queued in long queue,
Only to be told are machine , had broken down months ago. Very poor management, know wonder they closed the large professional post office, and stuck in it this
Little junk shop , don't waste your time going hear ?

Dreadful customer service.

Awful experience when collecting a parcel at Granville Rd PO in Blackburn. Refused to give me the parcel even though I had the adequate I D and emails, then threatened to send it back. Come back Arshad!

Gave me a delivery date/day and time, but again failed to deliver medication/prescription from the Chemist and I paid almost £4 for the delivery.
A Larkins
Gave a delivery time of 12:00 and it arrived at 18:15

Collinson Group, operating under the Post Office travel insurance banner, delivers what can only be described as a masterclass in inefficiency, indifference, and systemic failure.

From the outset, dealing with them is an exercise in frustration. Communication is virtually non-existent—emails go unanswered, updates are never provided, and any attempt to obtain even the most basic information about a claim is met with silence or vague, unhelpful responses. There is no sense of ownership, no accountability, and certainly no urgency.

Their handling of claims is chaotic at best. The same documents are requested repeatedly, as though previous submissions vanish into a void. Progress is either glacial or entirely absent, with delays at every conceivable stage and no explanation offered. It quickly becomes apparent that no one within the organisation has a clear understanding of what is happening, or how to properly manage a claim.

Escalation? Forget it. There is no meaningful pathway to speak with anyone senior or capable of resolving issues. Complaints are treated with the same disregard as everything else—submitted into a system that appears designed to ignore them entirely. Responses, if they come at all, are late and inadequate.

Ultimately, the only viable route to action seems to be through the Ombudsman—an unnecessary and exhausting step that should never be required for basic service delivery.

This is not just poor service; it is a complete breakdown of customer care. For a company operating under a trusted banner, the experience is shockingly substandard. Avoid at all costs.

Why would you have the option to choose where you want your parcel to be delivered, but it takes 3 days to update that option? Disgusting service!!! Then you go to the post office to collect and there will be the most miserable woman in the world with a nasty attitude.