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Post Office Travel Money Card Reviews 

5,085
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 2,942 reviews, reviewers had a great experience with this company. Customers find the card incredibly convenient for managing holiday spending, noting how simple it is to top up balances and make seamless payments abroad. People appreciate the safety it offers compared to carrying physical cash, along with the intuitive functionality of the mobile application. However, some people mentioned experiencing frustrating mobile application errors when attempting to top up funds or having their cards unexpectedly declined during international trips. Some reviewers were not happy with delayed customer support responses and difficulties regarding locked accounts or transferring remaining money back.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the card is easy to set up and manage... See more

Payment

Reviewers mention ambiguous feedback about payment, highlighting both convenience and frustrating challenges.... See more

Application

Clients share ambiguous opinions on application experiences, with many highlighting significant technical... See more

Product

Users describe positive interactions with product, finding the travel card to be very useful, easy to set up,... See more

Holidays

Consumers find holidays to be a great experience with the travel card, noting that it worked perfectly during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got the Post Office Travel Money Card for a cruise last year and we’re using it again for our holidays this year because it’s been so reliable. What you see is what you pay, with no extra card fees... See more

Company replied

Rated 5 out of 5 stars

Used Post Office Travel Money Card on a global trip earlier this year. Very easy to use, easy to top up and easy to check balances. Better than carrying lots of cash. I felt safer with my money. Could... See more

Company replied

Rated 5 out of 5 stars

Couldn't get a Monzo account unfortunately due to my address. Was recommended to use the Post Office Travel App (as I didn't want to use Revolut) and I have to say my experience was smooth sailing! Ma... See more

Company replied

Rated 5 out of 5 stars

Using a well respected brand & trusting that your money is safe is expected. The post office card is all of those & so easy to top up & check transactions within moments of that transaction being... See more

Company replied


Company details

  1. Currency Exchange Service

Written by the company

The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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4.1

All reviews

(5,085)

2,496 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use and accepted everywhere

Easy to use and accepted everywhere

12 July 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Mr. Wilson,

We are so pleased to hear that you find our product easy to use and that it is accepted widely. Your positive feedback is greatly appreciated!

Post Office Travel Money Card

Rated 1 out of 5 stars

They didn't like the fact I was using…

They didn't like the fact I was using the card in this country for online purchases and told me to stop using it.

It was always a pain putting cash onto the card. The number of times I had to explain to counter staff how to do it was ridiculous.

19 June 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear John,

Thank you for your feedback. We’re sorry you weren’t satisfied. If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.

Post Office Travel Money Card

Rated 5 out of 5 stars

Works fine with no issues

Works fine with no issues

28 August 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Steven,

We're happy to hear that everything is working well for you. We appreciate your positive feedback!

Post Office Travel Money Card

Rated 4 out of 5 stars
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Barbara,

Thank you for your feedback.
If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".

Post Office Travel Money Card

Rated 5 out of 5 stars

Tidy many thanks great service

Tidy many thanks great service

27 August 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Doug,

We're happy to hear that you find our service convenient and easy to use.

Post Office Travel Money Card

Rated 1 out of 5 stars

Needed to log-in to Travel Money Card…

Needed to log-in to Travel Money Card but it would not recognise my password nor was able to send an email to re-set a password. Called customer services, helpful man, but did not resolve the issue. So, I will hopefully be able to withdraw final funds and never bother with a Post Office Travel Card again!

2 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Sylvia,

Thank you for letting us know. We’re sorry to hear you experienced issues with the web, this isn’t the experience we want for our customers.
Your feedback helps us identify areas for improvement, and we’ve passed it on to the relevant team to investigate further.
Thank you for sharing your thoughts. We’re sorry your experience didn’t meet expectations.

If you’d like to talk through any concerns or need assistance, please contact us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or email info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

Rated 5 out of 5 stars

The tears ls very good and convenient

I could use the card anywhere

2 September 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Catherine,

Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.

Post Office Travel Money Card

Rated 5 out of 5 stars

Travel App great experience

Couldn't get a Monzo account unfortunately due to my address. Was recommended to use the Post Office Travel App (as I didn't want to use Revolut) and I have to say my experience was smooth sailing! Managed to order the card, topped up in Euros, arrived in the post within 2 working days. Was able to add it to my Google Wallet and use it abroad with ease. The app showed my balance, transactions and the ability to top up. Wish it had a feature to upload photos of receipts for business travel as the photos get lost in my phone gallery to claim back expenses. So to have them all in one place would be great!

24 August 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Jamelia,

We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.

Feedback like this helps us keep improving and making it even better.

Post Office Travel Money Card

Rated 5 out of 5 stars

The member of staff who I dealt with…

The member of staff who I dealt with was very informative and took her time explaining how the card worked.
I went to four different countries and had no problems using the card in any of them.

18 August 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Ruth,

Thanks for your kind words. It’s great to hear that our customer service made a difference. We strive to make every interaction helpful and enjoyable.
We're happy to hear that using the card abroad was easy for you.

Post office Travel Money Card

Rated 5 out of 5 stars

Did absolutely what it was supposed to

Did absolutely what it was supposed to, efficiently, without fuss. Use it every time we go abroad.

15 August 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Beegeeay,

We appreciate your positive feedback and that you find the card easy to use and load. It's great to know you're enjoying the Travel Money Card.
Thanks so much for your lovely review, it really means a lot to us. If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.

Post Office Travel Money Card

Rated 5 out of 5 stars

Transferring money

Easy transfer and easy to use

1 September 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Jan,

We're happy to hear that our card offered you a convenient way to manage your finances and is easy to use. Thank you for sharing your positive experience.

If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".

Post Office Travel Money Card

Rated 5 out of 5 stars

Easy app to use

Easy app to use, good rates, never had any issues with it. Strongly recommend. Been using it for years now.

1 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Mrs A,

We appreciate your positive feedback and are happy you found our app/card easy to use. It is great that you are enjoying the experience.

Post Office Travel Money Card

Rated 5 out of 5 stars

Post office card review

I will never leave my post office card behind when I am on my trip ever again. Anyone going aboard for holiday should get one. Period!

20 July 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Belli,

Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.

Post Office Travel Money Card

Rated 5 out of 5 stars

Post Office Travel Card a must.

Post Office Travel Card was great when i was on holiday in Spain, I felt it was safer than carrying cash around with me. I used the app to check on my purchases, balance and could top up at any time. I used it in shops, restaurants and paying for ferry tickets, and also at my hotel for food and drinks. Also card has a long expiry date, so i can use it again maybe next year if I go away again. Definitely recommend post office travel card and the app.

24 July 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Susan Olssen,

We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.

Post Office Travel Money Card

Rated 5 out of 5 stars

Easy to set up easy to understand what…

Easy to set up easy to understand what to do.

1 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Customer,

We really appreciate your review. It’s great to hear the card is easy to set up, we want managing your Travel Money Card to be as smooth as possible.

Post Office Travel Money Card

Rated 5 out of 5 stars

Puts the fun in funding

This card and app was fantastic to use and will definitely use again, our finances for our holidays worked well, knew exactly what we were spending where and when. Even back at home its great for separating funds for a specific purpose. The functionalities are all great.

1 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Linda,

We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.

Post Office Travel Money Card

Rated 5 out of 5 stars

Easy to use better than cash.

Easy to set up and better than carrying cash.
Only down side is the annoying survey they send you.
It’s far to long just ignore is my advise.

1 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Customer,

We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.

Thank you also for your feedback regarding the survey. We’ll take your comments on board and review our communications to make them simpler.

Post Office Travel Money Card

Rated 5 out of 5 stars

Got a travel card to go to Denmark as…

Got a travel card to go to Denmark as was told card payment was preferred what a great decision so easy to use and set up, will use it all the time when abroad,like the idea that its pre paid, so you don't feel the " pinch" from your bank statement!!!!!!!

19 August 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Liz W,

We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.

Post Office Travel Money Card

Rated 2 out of 5 stars

I don’t like when I pay directly onto…

I don’t like when I pay directly onto my card the post office takes around £3 of my payment.

30 August 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Angela Young,

We apologise for any concern about fees. For clear information on charges and how they apply, please refer to the Post Office website: https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.

Commission charge of 1.5% is applicable to Pound Sterling top ups. There is a minimum charge of £3 and a maximum charge of £50.

Post Office Travel Money Card

Rated 5 out of 5 stars

Always use travel money card it's…

Always use travel money card it's safer

23 August 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Jeanette,

We appreciate your positive feedback and are so glad you found our product safe to use. Thank you for recommending it.

Post Office Travel Money Card

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