The posters look promising, but as many reviewers, I ran into the shipping issues. It's been almost 2 months after the package has arrived in the destination country without an update. I contacted at... See more
Company replied
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Ordered on March 8th 2023 and paid for premium shipment also. No response even after contacting them on their email ID and waiting for an update. Extremely appalling to see such unprofessionalism. Wil... See more
I ordered 3 posters from Posterpagoda mid-May (17th), and they have STILL not arrived (though I understand with COVID going on, still this is way too long). My tracking number has also not moved since... See more
Company replied
Ordered two posters on the 3rd of Dec. and paid extra for premium shipping so they would arrive in decent time. It has been an entire month (Jan 4th) and neither poster has even been put in the hand... See more
Company replied
Company details
Information provided by various external sources
Large poster prints of your favorite animated and live action movies, TV series and films. Our posters all printed on 150g Kraft paper, giving each poster a unique, vintage retro look and feel, We have poster's from Hayao Miyazaki's Studio Ghibli class...
Contact info
Thailand
- posterpagoda.com
1.8
Poor
31 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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People also looked at
The posters I ordered were better than…
The posters I ordered were better than expected. Had issues with the postal service, but they helped me resolve the issue in a timely manner, even during these trying times. Would recommend!!
27 July 2020
Unprompted review
A little problem with shipping but…
A little problem with shipping but overall a very nice place to order cool posters
23 July 2020
Unprompted review
Reply from Posterpagoda
Thank you for being so understanding! We are trying very hard to deal with the shipping companies right now, because all of them are extremely unreliable at the moment due to the Covid-19 Pandemic.
ARGHHHHHHH
I ordered 3 posters from Posterpagoda mid-May (17th), and they have STILL not arrived (though I understand with COVID going on, still this is way too long). My tracking number has also not moved since May 26th, saying it is still on the plane, from Shanghai to my destination. I am hoping they will either reship it or give me a full refund, though I really wanted the posters as they are very aesthetic looking. One good thing is that they responded to the emails I sent them.
19 July 2020
Reply from Posterpagoda
Hey Audrey. Thank you for understanding about the COVID 19 delays. We have checked your order and noticed that since you wrote this review, you have received your item according to the associated tracking number. We understand that you may have forgotten to delete this review but we would appreciate if you removed or updated it. Thanks!
Speed was good, quality was ok
Order mid July and arrived the morning I wrote this review, so compared to other reviews, mine came pretty quick.
I was a bit dissappointed in the quality of the posters, they are not as high-res as they appear on the site which is unfortunate. The quality wasn't horrible, and it's only noticeable if you're up close to the product.
Other than that, I personally didn't have too much trouble.
Just another note - The products ship from Shanghai and therefore most of the shipping information in Chinese, but (for me) there were some translations which made it a bit easier.
Overall, the speed (for me) was quite good, however I wish the quality was a bit higher.
19 July 2020
Unprompted review
The product is amazing
The product is amazing. The postage just takes a long time but understandable in these hard times.
17 July 2020
Unprompted review
I loved the movies and really wanted…
I loved the movies and really wanted the posters for my boyfriend! It took a while because of COVID but they came and looked great! My BF really enjoyed his princess mononoke poster which made me happy. 😊would definitely buy again
17 July 2020
Unprompted review
Don’t order from these guys
Ordered mid April and the item still hasn’t arrived. Never responded on Facebook but did respond via email offering a 40% refund. I kindly pointed out that it is against the law not to issue a full refund under the consumer rights act. After which I was offered a full refund. Also the tracking is a load of rubbish as it’s all in Chinese. Even if it had arrived on time I’d not order again because the time it takes to arrive.
11 July 2020
Reply from Posterpagoda
Hey Adam! Our Facebook message has an auto-responder that customers to contact us via email because we like all of our messages to be consolidated on email for organization processes. Sorry for the confusion there. In our email correspondence, we elucidated the nature of your refund. Your order was not eligible for a full refund until you waited the entire 90 day period (coronavirus extension, not the normal delivery time). You were not understanding of our company's refund policy and threatened legal action. We were forced to refund you the full amount prematurely because we are a small business having a hard time right now and cannot handle any litigation. I hope this cleared things up for you. Enjoy your posters when you receive them free of charge. Thank you.
Amazing
Really good customer service and amazing products with tracking for orders! Would definitely recommend
4 July 2020
Unprompted review
It's been almost 2 months
So I wrote a review complaining because it's been a really long time and I'd essentially just wrote the money off. But after 50 days it just randomly showed up. So I guess just kinda forget about it and it might show up.
15 June 2020
Unprompted review
Reply from Posterpagoda
Thank you for understanding. This year the deliveries have been delayed and held because of the coronavirus. We apologize for any inconveniences this has caused you.
Where is my delivery?
Where is my delivery?
Have order two posters in April and still haven't received them. I do have a tracking number but the package seems blocked somewhere in between China and Belgium (for more than a month)! I have sent emails to Poster pagoda and I haven't received any response back !
11 June 2020
Reply from Posterpagoda
Hey Camille! Shipments have been held up due to coronavirus disruptions during the time you ordered. Also, we have answered you dealt with the issue via email and sent you a replacement poster, we would appreciate if you deleted this review.
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