Poster Girl Reviews 458

I’ve bought 3 dresses and have zero complaints. The quality is great and shipping is very quick.

Clothes are cute but materials are cheap and synthetic. Buyer beware: if you like something, wait a week or two, they’ll probably reduce the price by 75%. I ordered a piece from them for $125 ($198 with tariffs+shipping), two days after I receive my item, it’s on-sale for $25. I asked Poster Girl if they’d give me a credit for the difference in good faith but they declined and didn’t even bother to reply. I’ll definitely never use Poster Girl again due to their customer service and less-than fabrics. Seems scammy when everything on the site is originally priced $400+ but the markdown shows $100~.

Great quality

I bought a pair of shorts, they look like they’ve been cut at the bottom with a pair of scissors, and the cut is not straight! Terrible quality!

Stunning, fits like a glove.- AllthingsZyèr

great fit, looks amazing

Poster girl should really calculate what the import fees when shipping is calculated. Paying $35 for shipping then $45 for import fees feels like a slap in the face. If you’re going to pass that fee onto the customer be transparent. First and last time shopping with poster girl. I have a friend who makes similar clothing and she’s local.

❤️‍🔥

Love everything I own (and I have a lot) from poster girl. Everything is such good quality and fits like a glove. True to size and hot as hell. 10/10 no notes.

Nice leggings shipping was fast. However got surprised with additional $51.99 for shipping after I ordered the product. If I had not paid it the fees would have went up more

Item is so bad quality!

Ordered next day delivery on a sale item. Unfortunately they sent out the complete wrong dress. A bit worried now after reading about their response time as to whether I’ll receive it by this weekend as needed.

I am writing to formally express my disappointment with Poster Girl’s customer service regarding a recent order.
I am heavily pregnant and intentionally ordered an outfit several sizes larger to accommodate my pregnancy. Unfortunately, the item did not arrive on time, meaning I was unable to wear it as intended. When I attempted to resolve the issue, I was informed that the item could not be returned because it was purchased on sale.
I explained my situation clearly: I am due to give birth in a matter of days and will never be this size again. Despite this, your customer service representative, Parrisa, refused to offer any form of flexibility or goodwill. This was extremely upsetting, particularly given the circumstances.
I have been a loyal Poster Girl customer for over six years and have spent thousands of pounds with your brand during that time. To be treated with such rigidity and lack of empathy on this one occasion has left me stressed, disappointed, and out of pocket.
I work for a well-known global company where customer care is taken seriously, and we consistently go above and beyond for loyal customers—especially in exceptional circumstances. Sadly, this was not reflected in my experience with Poster Girl.
I strongly suggest reviewing your customer service policies, investing in staff training, and considering leadership within your customer support and Trustpilot management. A loyal customer should not feel dismissed or undervalued, particularly during such a significant and vulnerable time.
I hope this feedback is taken seriously and that steps are taken to improve the customer experience moving forward.

I was disappointed at how much Poster Girl charged for shipping. I understand that tariffs are a uniquely American problem because of recent policies, but I shop other British brands that don't charge as much for shipping. Also, I thought the $50 shipping would cover it but I was notified by UPS that I needed to pay an additional $30 that I guess Poster Girl decided to pass through. That experience ruined the purchase.

This was my first time ordering from Poster Girl, and unfortunately it will be my last. I purchased a latex set, which naturally fits smaller and tighter due to the material, so I requested an exchange. When they received the item, they claimed it was “dirty,” even though I only tried it on briefly. The accusation felt completely false and unprecedented.

What made the situation worse is that they require you to pay to have the item returned to you, even when the issue is questionable. Their exchange system is unfriendly, unaccommodating, and doesn’t give new customers any sense of reassurance or fairness. Overall, the ethics and practices of this company seem sketchy, and the customer experience is extremely disappointing.

I would not advise anyone to purchase from this company.

beautiful clothes.. just my only complain was the two body suits arent really made for my body shockingly but the green bedazzled body suit fit me so beaitufully.

Quick postage. Product as expected

The y only sent on of my two products that i brought. I needed 2 catsuits for a job to style some dancers and only 1 arrived. I told them that only 1 cam but after 'they investigated' it thy said it wasnt there fault and they cant do anything or give me a refund on the one that missing. Nor refund me on both as i needed two, if i could only purchase one i wouldn't have brought it. Customer service also takes days to reply and are very unhelpful.