Poshmark Reviews 4,841

Unfortunately, this platform used to be like a holiday. I enjoyed both buying and selling. Sellers would do beautiful packaging and made you feel like there was a special gift in the mail. I never had a bad purchasing experience. My review today for sellers if you haven't started selling on this platform DON'T. So many changes, and absolutely nothing accomplished. Buyers, as a seller, sadly the platform has its share of fraud. This should be the focus as of now so that clients can feel comfortable purchasing, yet it isn't...so beware

Have been using Poshmark for a few years. Am flabbergasted by the bad reviews. I was specifically looking to give them a review after looking at reviews for Depop. One girl said she'd not gotten her purchase on 3 things in past month, but the company refunded her. Poshmark doesn't charge you til 3 days after receiving your shipment or as soon as you accept it. I've never been charged for a shipment I didn't receive. Had one seller who wouldn't answer an inquiry about the product posted and asked customer service about it and they looked into it. Love Poshmark, have no intention of trying Depop...Even if the company refunds you, that's too much trouble

The bag I purchased was fake and damaged. Sent all the picks they asked for. Seller was totally rude and knew they would back her story not mine. They support what their sellers say because that's how they make their money. Lesson WELL learned,will never even look at the sight again!!!!! Don't get fooled!!!!!

I bought a pair of name brand sunglasses. The lenses were clearly replaced for Rx lenses. I requested a refund, and I was told I needed to take a picture of the sunglasses in front of a page of text so the camera could capture the distortion. Obviously that’s not how that works. My refund request was denied. Fortunately, PayPal refunded me. I left a review for the sunglasses saying that they were prescription, and my review was removed from the website. I’m very happy I can warn others through trust pilot about how awful Poshmark treated the customer.

I have several Michael Kors items that I can no longer fit into, after reading review about Poahmark, I chose them as the format to sell higher priced items to a more knowledgeable and informed group of potential buyers. I sold 1 item during my short stint with Poshmark where I ended up selling my items for pennies on the dollar after low ball offers and Poashmark fees. Didn't even get any view of most of my listings let alone saves to favorites. Takes forever to get paid. You have the choice to purchase seller tools in order to increase sales but that is more expense add to your fee for the sold item. After hour of taking photos and listing items I ended selling a wallet I paid over $100.00 for ended up with about $27.00 after all is said and done. This format is better suited for very high dollar listings. A couple good thing, they will provide you with poly mailers and AI technology gives you really good description assistance for your listings after you upload a photo.

If I could give 0 star I would. I've had my account since March 2020. I only started posting listings within the last few months as my go-to was Marketplace and I just didn't feel like dealing with another app. After 6 posts, I was suddenly unable to post anymore. Decided to reach out to Poshmark support and was informed, like a few others whose posts I have seen, I had too many restricted accounts and they would not reinstate. I don't need any advice as I have deleted my account and have no plans to go back, but just wanted to inform others of my experience in hopes they don't experience the same!

I sell on Poshmark and I’m very happy with that side so far, however, for the fees you pay with selling, you would think customer service would be decent.

I just bought from @awkwardgirl2 a pair of “new with tags” jeans that were not tagged and had defective buttons. It took a week to resolve. Poshmark could clearly see that the seller lied in her listing, yet I had to send videos of the buttons. Pictures of the missing tags weren’t enough for them. I reported it to the Federal Trade Commission because I do think Poshmark likes siding with scammers. Clearly this person is making thousands off of defective, liquidated clothing and calling it “new”.

I purchase a YSL bag on Poshmark. The bag I received was a completely different color than what was shown in the listing . Poshmark refused my return request and told me I should have requested more pictures of the item to make sure the color was depicted accurately. Posh protect is only for sellers, not buyers so be very wary of purchasing on this site. There is no buyer protection.

Unlike many others on this site, I have almost always had great experiences with Poshmark. In fact, I’ve purchased some of my favorite clothing items from them. Without exception, I’ve found all the sellers to be very polite and kind—I’ve even received gracious discounts. And although I’ve rarely had to deal with their customer service team, when I have, the service has been friendly, personable, and efficient. I should also add that I’ve never had a bad experience with customer service or shipping, and I’ve only had to contact them to change an address.

Obviously, discount shopping online can be a bit challenging, but to avoid some of the issues others seem to have had, here are a few tips I’ve learned:

1. If you can, look at items on different devices, monitors, or screens, and make sure the brightness is high. Also, don’t rely too heavily on color descriptions. Colors can be deceptive and may appear differently depending on the device. People also perceive colors differently—is it orange, tangerine, salmon, or burnt sienna? Realistically, these are clothes and accessories made by countless companies and manufacturers, and it’s not a simple task to classify them precisely. Poshmark employees do their best, but I’ve found it’s better to rely on the pictures than to search for specific colors or shades.

2. Do your own research on sizing. Look up size charts and measurements for the specific brand. Unfortunately, sizes aren’t standardized in the fashion world, so we can’t expect them to be standardized on Poshmark either. Most listings show the size label—look it up. Also, don’t rely too heavily on sizing descriptions. Not everyone knows how to measure accurately, but you can always look it up.

3. Be aware that sellers are individuals, so interactions may vary. In other words, set appropriate expectations. Yes, sellers are vetted by Poshmark, but they’re regular people, just like you and me. People have bad days, car trouble, sick kids, and health issues. Sometimes it may take a little longer to answer a question or ship an item. Return policies can vary as well. And don’t forget that sellers can be scammed too, so they may be cautious.

4. Take your time and really look at listings. There’s a lot on this site, and while the sorting tools are generally effective, you can miss great finds if you over-filter. Personally, I sort by size and one or two descriptors, and that’s it (e.g., “boho top with sleeves,” “Free People dress”). Yes, it takes longer to go through everything, but I’ve found some amazing pieces by patiently browsing through pages of options. Also, try different descriptors for the same item. For example, if you’re looking for a chunky, cropped, mock turtleneck sweater in cream or white, searching all of that at once may limit your results—try breaking it into simpler searches (e.g., “turtleneck sweater”).

Purchased a Ralph Lauren Cashmere Travel Throw. Pictures showed light tan, however the description site stated medium brown. Knowing how colors show up differently on various monitors, I went by the description. Wrong. It was light tan not medium brown. I was refused a refund. Stating that everything was accurate. I even looked up an original ad from Ralph Lauren and it states light tan. There is no medium brown. Will not purchase from Poshmark again. Their researchers just looked at the pictures and obviously did not read the description. Will never purchase from postmark again.

Customer service is horrible. There is no phone number. Impossible to contact anyone with complaints if you check out as a guest.

The order was significantly smaller than what I had expected. The company would not exchange or refund. I was disappointed because I really wanted the design of the product. Unfortunately, I am still looking for the product.

As a seller on Poshmark, I’ve had my funds taken with zero accountability. A buyer canceled an order after I shipped it, despite tracking showing it was already en route. I have proof of delivery, yet Poshmark refuses to respond or release my payment. There is no actual customer support for sellers or buyers—just an email inbox that never answers. What was supposed to be extra income turned into a complete failure. I won’t be using this platform again. They kept my money and ignored every message.

As a seller you sometimes get buyers that feel entitled to make insulting ridiculous low ball offers. A few times I had buyers write completely fabricated untrue complaints about a product to customer service. All they had to do is be honest and return without the drama and lies. They don't want to relist and sell as Poshmark hopes you'll do if it doesn't fit etc.
As a buyer often times I received stained or damaged items. I sucked it up and donated.
Customer service is useless. They do nothing but write canned responses without even looking at pics for proof. There seems to be no accountability with this company. I'm finished with them.

I joined Poshmark as a seller about a week ago. I had 8 listings. When I went on the site today I could not access any of my listings. I contacted Poshmark and was told I had too many restricted accounts and they would not reinstate. I have never had an account with them until recently and do not understand the decision. Any advice?

I ordered shoes in my size, they were not the size listed. I replied right away for a return. The return was rejected. I stretched out the shoes, another $30, then the heals fell apart as soon as I wore them one time! Argh! This companies policies are terrible!!!!

I sold a brand‑new, unworn blazer, with sizing and measurements taken directly from the brand’s website. The buyer complained about “fit and sizing,” then added a photo of a stain on the inside of the blazer, a part of the item not shown in the listing because it was brand new and spotless when shipped. Poshmark accepted this as proof and approved the return.
When the blazer was sent back to me, the stain was clearly created while in the buyer’s possession. Poshmark’s response? They told me I had “no proof” the stain wasn’t there originally meaning sellers are expected to photograph every inch of a brand‑new item to protect themselves from fraudulent buyers. The buyer also waited two full days after delivery to open a case. If an item truly arrived damaged, reporting it immediately would be the obvious reaction. Instead, Poshmark ignored this inconsistency entirely.
I went back and forth with a Poshmark manager who repeatedly dismissed the evidence, refused escalation, and approved the buyer’s claims without any meaningful review.
This platform offers zero protection for sellers. If a buyer decides to damage your item and claim it arrived that way, Poshmark will side with them. Sellers deserve better.

I’ve bought plenty on Poshmark and generally know what I’m doing. This wasn’t a fit issue or buyer error.

I purchased a pair of jeans listed as standard length. When they arrived, they had a ~23” inseam—clearly altered or cropped. That was never disclosed.

I opened a case expecting a straightforward resolution. Instead, I got a generic response and pushback that completely ignored the core issue: the item was not as described.

This is the part that’s frustrating. Poshmark’s entire model depends on accurate listings, but when that breaks down, the burden somehow shifts to the buyer to prove what should already be obvious.

Also worth noting:
• There’s no meaningful public feedback system for sellers
• Less-than-5-star reviews are private, so buyers can’t warn each other
• You’re basically reliant on case adjudication, which feels inconsistent at best

I’m not new to resale and I’m not unreasonable—but this experience makes it hard to trust the platform. If “not as described” isn’t enforced consistently, the risk sits entirely with the buyer.

Poshmark did not resolve the issue to my satisfaction and would not allow me to return the jeans.

If I have 0 stars would give that. Returns are very much not responsive by customer service. Items are not authentic they sent me dress with label cut and everything but in website posted different with tags. So not sure what’s happening must be fraudulent website. Don’t buy any stuff From such scammers. Returns I sent photos but they want more Everytime and now stopped responding to email and can’t even send message to them. Worst experience ever.

I hate the new setup. I like the old Poshmark set up. Please change it back. I noticed I stopped shopping on it because of the new set up.