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Rated 1 out of 5 stars

Incredibly hard to cancel, 8 months ago I requested to cancel and because I didnt reply with my life on the reason I wanted to cancel I have been paying for 8 months without using the service. Use... See more

Rated 5 out of 5 stars

We wanted to test some Black Friday offers for an educational company, but we didn't have the programmers to do everything in time and nicely. So I hurriedly searched for no-code solutions and, after... See more

Rated 1 out of 5 stars

Nothing smart about popup smart. They had an amazing website and fast / responsive support, but the software lacks very basic functionality like - editing line height in the visual editor -... See more

Company replied

Rated 5 out of 5 stars

Popupsmart helps collect leads for our products and visitors for our events. We can set different targeting, and customize messages depending on user location, browser language, etc. Popups are displa... See more

Company details

  1. Software Company

Written by the company

Conversion optimization popups for sales, marketing and support to grow faster.


Contact info

3.1

Average

TrustScore 3 out of 5

38 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A perfect tool!

My general ideas about Popupsmart have been very encouraging, and I would strongly suggest Popupsmart to someone interested in exploring this for their website. You don’t have to have any technical knowledge because they have a user-friendly interface. Using the Free plan, you can also test almost every feature without paying any money. Numerous special features help popups to be customized and published according to expectations and goals. In addition, you can easily integrate your campaigns with Mailchimp to collect user data. Integration with Mailchimp is effortless for anyone because the document explains the fundamental steps that you need to follow. The customer service is also consistently friendly & helpful, and quick. However, creating a new popup doesn’t take just 5 minutes, as they said, because of understanding the process and correctly implementing features. The period can be adjusted to be more believable.

18 July 2022
Unprompted review
Rated 1 out of 5 stars

Nothing smart about popup smart.

Nothing smart about popup smart.

They had an amazing website and fast / responsive support, but the software lacks very basic functionality like

- editing line height in the visual editor
- being able to choose a full screen pop up at the start of the process
- not being able to remove fields that are already part of a template

This software is not ready for primetime.

1 July 2022
Unprompted review
Popupsmart logo

Reply from Popupsmart

Hello. We are truly sorry for your experience and thank you for your feedback. We work hard to improve our service quality. We are going to change our dashboard and builder as of mid-July. Some of our features will be changed to ensure you make the most out of our popups and forms without any problems. Looking forward to sharing it with you!

Rated 5 out of 5 stars

Popupsmart

Popupsmart helps collect leads for our products and visitors for our events. We can set different targeting, and customize messages depending on user location, browser language, etc. Popups are displayed great on both desktop and mobile and the free version works just right to figure out your best messaging. Popupsmart is also well-documented and you can follow its documentation to create your campaign seamlessly. The customer service is wonderful and quick. There is Zeynep, who works for me until my problem is solved. However, it doesn’t have a direct integration with Calendly.

27 June 2022
Unprompted review
Rated 5 out of 5 stars

amazingg

I've been able to increase my leads with just about 10 minutes of work... Thank you popupsmart!

8 June 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use and quick to help

First time using this. Setting up the design was super easy which was great! Had a few issues getting the pop up live but they were super helpful with ensuring the right code was dropped in GTM and getting it live as quick as they could. Would definitely use again

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Advanced targeted lead generation campaigns

In advanced targeting options, geo-targeting allowed us to make city-based popup campaigns. In this way, we developed our lead generation model and created more personalized campaigns. Thanks to Popupsmart's easy interface, I could easily create the popup design in 5 minutes.

The only bad experience I have had so far is that the support team returns late compared to germany hours. Other than that, I can recommend the product.

18 May 2022
Unprompted review
Rated 1 out of 5 stars

Awful from every possible aspect

So I did everthing according to the article and it still didn't work. I was trying for hours before I contacted their customer support. Emre only asked for my Shopify password and then he disappeared for days. He claimed my password was wrong, and although I said I can change it just for him, he just left and never answered even though I still tried to get to him, asking him to try, as I was loggin in and out to confirm my password is correct. This seems like a scammy site, with such a horrible customer service representative.

23 March 2021
Unprompted review
Popupsmart logo

Reply from Popupsmart

After we tried the password for your website, we stopped working because the working hour was over, when we did not receive any reply from you.

We were going to take care of the next day, but we saw this feedback before we started working, even though it was 16 hours since you wrote your last message.

We answered you via chat for a solution.

Rated 5 out of 5 stars

Perfect solution for new startups to increase conversions

Overall: It was great, especially for the targeting part. We have created numerous setups according to traffic sources and triggered those popups while user engagement is high enough to increase our CTRs / fill rates.

Pros: I was using very popular another solution as I never see Popupsmart before on Google searches before but one of our friend help me to discover them. The UI is very useful and easy to understand. I like that style of popups and the total experience of creating new popups. Also analytics part was great to conduct A/B test in our end. As we are very page-speed obsessed agency, when we migrate solution to our clients, we also measured TTFB of the server and it is great to see that it is very fast solution for not creating any blocker for frontend.

Cons: It was painful to migrate my previous popup while making onboarding. I wish to have dedicated account specialist can take care of migration of our setup.

12 October 2020
Unprompted review
Rated 5 out of 5 stars

Valuable to my customers

I have been a SEO specialist for 4 years and I have been providing freelance services to my own customers for 1 year. Those who know, SEO and conversion optimization need much more than the work of a single person. You should increase your organic traffic and conversions with teammates such as content producer, web developer.

While waiting my teemmates and for the operations performed to yield results over time, my biggest weapon is to increase the customer's conversions with simple integrations. During this process, popupsmart has been one of my biggest helpers. With the setups I do in a few minutes, I quickly provide form and phone conversions to the customer, which makes my customers very satisfied.

It is such a user-friendly product that I did not need any training, etc. before I started using this product. At the same time, the visuals I get from free visual sites are quite sufficient. Therefore, I am much more advantageous than other seo consultants. Trust me, this product is truly the best way to increase your conversions, almost for free and without any technical knowledge required.

19 September 2020
Unprompted review
Rated 1 out of 5 stars

Dont Trust Them

Awful / virtually no support when I had a problem. The code did not work on my website and they responded once with a short answer that did not help me at all. I sent multiple emails after but they opened and chose not to respond to my emails. I will never use this site again.

4 June 2020
Unprompted review
Popupsmart logo

Reply from Popupsmart

As you can see from your private profile, it is obvious that you have made a malicious comment.

There is no email that we haven't answered within 2 days. We write a reply within 1 hour at the latest via chat. If you think that the answer is not enough, we can help you in detail.

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