Poptop Events Reviews 3,579

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and exceptional service, often highlighting their proactive and engaging approach. The booking process is frequently described as easy, simple, and straightforward, with many appreciating the clear communication and quick responses. People also commend the quality of the products and services, noting the excellent entertainment, delicious food, and overall positive user experience. However, some customers were dissatisfied with specific aspects of the service, mentioning issues like a lack of promised staff members at an event or bland food. A few reviewers also expressed disappointment with the company's communication regarding membership cancellation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Booking process

Consumers find the booking process to be positive, highlighting its ease and straightforwardness. Many... See more

User experience

People report positive experiences with user experience. Customers found the website easy to use, simple, and... See more

Product

Customers had positive experiences with product offerings. Many reviewers praised the high quality and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company for everything party. Easy booking system and communication online or phone. Plenty to choose from. We had a yurt for my 50th birthday party, which in hindsight was a great choice in wi... See more

Rated 5 out of 5 stars

Victoria was friendly, helpful, professional and had a lovely smile the entire time. She arrived on time and handled the bar setup smoothly. We appreciated her presence and calm attitude, which he... See more

Rated 5 out of 5 stars

We hired Danny for our company party and he was absolutely brilliant. He worked completely independently, moving around the room and visiting each group, and made everyone feel included. His magic is... See more

Rated 5 out of 5 stars

what an amazing experience , everyone absolutely loved the photo mirror ! such an amazing way to capture memories from the night ! so many props were provided and free pictures for the guests to take... See more


Company details

  1. Party Planner
  2. Event Planner

Written by the company

We help #event and #wedding planners find and book best local entertainment professionals.


Contact info

  • Carliol Square 5, NE8 3DF, Gateshead, United Kingdom

  • poptop.uk.com

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bjorn to be

We had Bjorn to be perform at our hen party, absolutely incredible could not recommend highly enough. Perfect professionals and so much fun. Could not fault them at all!

7 March 2026
Rated 3 out of 5 stars

Helpful Catering Search Site

Pro's = all suppliers are broken down by food offering and are easy to view

Con's - you cannot communicate to the suppliers easily. You can speak to a supplier directly once you pay a deposit which then, if your not entirely comfortable with the price, set up time or something you are tied in.

1 March 2026
Poptop Events logo

Reply from Poptop Events

Hi Grant,

Thanks for your review. I'm glad you found Poptop helpful in your event planning efforts!

I'd just like to point out that Poptop offers a full messaging suite before booking, as well as the ability to request a callback from the supplier. These are all found on your quote page with the supplier and are super easy to use.

Kind regards,
Poptop team

Rated 1 out of 5 stars

Warning to all suppliers

Warning to all suppliers: Deleting your services on Poptop does NOT cancel your membership. They will still charge you to "promote" an empty profile and then refuse to refund you, even if you contact them immediately after the charge. Their customer service is hiding behind rigid T&Cs rather than practicing fair business. Currently disputing this via my bank and Trading Standards. Avoid.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy, no fuss, everything came in time and worked really well. Communication was straightforward. We had the best night ever!

21 February 2026
Rated 5 out of 5 stars

Daughters 21st Birthday Party

Great communication before the event. All questions answered promptly.
On the day all ran smoothly. Two bartenders very friendly and professional. Great range of drinks at not inflated prices. Thank you so much. Would highly recommend. Made our daughters 21st extra special

21 February 2026
Rated 5 out of 5 stars

We had a small issue initially

We had a small issue initially, but the customer service was absolutely outstanding. The team handled everything quickly, professionally, and with genuine care. It made a real difference. We’ll definitely be using this company again. Thank you for such excellent support!

13 February 2026
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic , everyone thoroughly enjoyed the experience . James was a fantastic Elvis impersonator ,his voice was amazing . And his interaction with my mum for her 90th birthday was brilliant.

15 February 2026
Rated 5 out of 5 stars

AM-A-ZING

DJ Funkomatic was brilliant!

He read the room knew the audience, and it was a fantastic night because of it.

He was late, but this was just an unseen variable and he kept me up to date.

I would highly recommend this gent.

7 February 2026
Rated 5 out of 5 stars

18th Birthday Party…

I hired three Brazilian samba dancers from Holly and my goodness they didn’t disappoint. They interacted with the guests, took part in photos and the limbo and conga were the cherry on top of the cake. The party was a huge success and I highly recommend hiring the dancers. Thank you sooo much.

7 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look