Poptop Events Reviews 3,579

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and exceptional service, often highlighting their proactive and engaging approach. The booking process is frequently described as easy, simple, and straightforward, with many appreciating the clear communication and quick responses. People also commend the quality of the products and services, noting the excellent entertainment, delicious food, and overall positive user experience. However, some customers were dissatisfied with specific aspects of the service, mentioning issues like a lack of promised staff members at an event or bland food. A few reviewers also expressed disappointment with the company's communication regarding membership cancellation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Booking process

Consumers find the booking process to be positive, highlighting its ease and straightforwardness. Many... See more

User experience

People report positive experiences with user experience. Customers found the website easy to use, simple, and... See more

Product

Customers had positive experiences with product offerings. Many reviewers praised the high quality and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company for everything party. Easy booking system and communication online or phone. Plenty to choose from. We had a yurt for my 50th birthday party, which in hindsight was a great choice in wi... See more

Rated 5 out of 5 stars

Victoria was friendly, helpful, professional and had a lovely smile the entire time. She arrived on time and handled the bar setup smoothly. We appreciated her presence and calm attitude, which he... See more

Rated 5 out of 5 stars

We hired Danny for our company party and he was absolutely brilliant. He worked completely independently, moving around the room and visiting each group, and made everyone feel included. His magic is... See more

Rated 5 out of 5 stars

what an amazing experience , everyone absolutely loved the photo mirror ! such an amazing way to capture memories from the night ! so many props were provided and free pictures for the guests to take... See more


Company details

  1. Party Planner
  2. Event Planner

Written by the company

We help #event and #wedding planners find and book best local entertainment professionals.


Contact info

  • Carliol Square 5, NE8 3DF, Gateshead, United Kingdom

  • poptop.uk.com

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great company for everything party

Great company for everything party. Easy booking system and communication online or phone. Plenty to choose from. We had a yurt for my 50th birthday party, which in hindsight was a great choice in windy rainy April. Storm Dave destroyed the garden, but yurt was still standing with decoration and furniture inside completely unharmed!
Also had a solo singer through poptop and same great communication and she’s got the party going. Very pleased and will use poptop again.

4 April 2026
Rated 5 out of 5 stars

Highly Recommend

Highly Recommend David, He was very good and professional, The Balloons were incredible and kept everyone entertained. Once again Highly Recommend!

29 March 2026
Rated 5 out of 5 stars

Professional, friendly and accommodating

Ian provided the music for the evening of our wedding at Water’s Edge at Ewen.
From the first communication Ian was very helpful and responded to all of my questions promptly.
He was well prepared on the evening, kept the music flowing and took requests from our guests.
He also organised a Photo Booth for us which was run all night by Maisie who printed photos off for our guests and prepared a book of photos for our guests to sign.
Would have no hesitation about recommending Ian.

22 March 2026
Rated 4 out of 5 stars

Have more than one booking in mind

More than happy with the person we eventually ended up booking although it was our second one as the first one was cancelled even after paying the deposit and the act was still showing as available for our event even though they'd cancelled. Would have been 5 stars if original booking was honoured.

20 March 2026
Rated 1 out of 5 stars

Really disappointed with this company

Really disappointed with this company. I was arranging a honeymoon for my son and everyone was putting money in to do different excursions. I had several conversations with the company about a private chef and we agreed to price. I paid the deposit and a week later they emailed to say there’s been an error a technical error on the system and the price was £100 more. I was told they would contact the company arranging the private chef and they would be in contact with me. I’ve had no phone call or no email just a message to say they would refund the deposit. I’d avoid it all costs.

13 March 2026
Unprompted review
Poptop Events logo

Reply from Poptop Events

Hi Faye,

Thank you for your feedback, and please accept our sincerest apologies for the frustration caused, especially given this was for such a special occasion as your son’s honeymoon.

I would like to clarify that the pricing error you experienced was due to a technical glitch on the Poptop system. Please be assured that these technical errors are extremely infrequent, affecting approximately only 0.2% of all quotes generated on our platform.

We understand how disappointing it is to be quoted one price and then notified of a discrepancy after a deposit is paid. The reason the booking timed out was due to an automated system limit while we were in the middle of mediating this for you.

We have already processed a full refund of your deposit, and I have just reached out to you via email with further support. In that email, you will find a list of top-rated alternative chefs still available for your dates, along with a 10% discount code to help make things right. We would love the chance to regain your trust and ensure your son has a fantastic experience.

Kind regards,

The Poptop Team

Rated 5 out of 5 stars

found Poptop online and found the…

found Poptop online and found the product we needed, paid for product and secured date, when i spoke to Sarah who was great she was super helpful.

when we had direct contact with the vendor supplying the equipment they were also amazing and our function raised lots of monies for Red Nose Day

would recommend this Poptop to everyone if they need something for there event,

9 March 2026

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