I hate leaving bad reviews, but this is ridiculous. Their website says you can chat with someone Monday through Friday from 9am to 4pm, but there's never anyone available. Then it asks you to send an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the Go Getter Tote in berry and fell in love with it. I take care of my things and was saddened when it started to break down at the seams and straps but thought it was maybe just a bit of... See more
Purchased a commuter backpack in june 2024, within a month the zip jammed and the other wouldn't zip anymore. found it in my cupboard the other day, after contacting them previously with no reply I... See more
Overpriced garbage. The bag is poor quality, bulky and heavy, does not perform as promised or expected, and very overpriced. The tumbler holders in the bag do NOT work. I have that in bargain bags and... See more
1.6
Bad
147 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I loved my purchase of the cross body…
I loved my purchase of the cross body bag but I only had the bag 1 year and the zipper broke and they will do nothing about it and say they only stand by their products 90 days. I think this is pretty sad and a product such as this, should last much longer. Very disappointed in there customer service.
18 October 2024
Unprompted review
FRAUD! & Rude and useless customer service
Rude and useless customer service! I called because I had reached out several times regarding the unauthorized charge out of my account after I had ordered from their company. They denied the charge and refused to assist me. It was very obvious it was them. I did contact my bank which also verified they helped themself to my account. I had to create a fraud case against them. warning do not buy from them!
3 September 2024
Unprompted review
Poor customer service, rubbish bag!
If you an international customer do not purchase items from this company unless you want to pay ridiculous custom charges. The company lied and mislead customers to pay additional custom charges on top of shipping costs and edited their webpage when it was highlighted. Really poor customer service, takes no accountability for their error, bag quality is rubbish, Avoid at all cost, complete disappointment !!!!
2 July 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.