Poolfunstore Reviews 

The big problem is that they have web shops for a lot of countries, but the delivery starts always in Spain.
I'm in Greece and I have ordered a pool cleaning robot close to two weeks ago. The page was a GR webpage, everything was in Greek and they said on the webpage that thwproduct should arrive only some days later.
I've realized the Spanish delivery when I got the tracking ID deom GLS Spain. The delivery started when it should have been already arrived. Funny is that the delivery sent to Germany where it layed for 4 days. Yesterday it arrived in Romania and I have no idea when it will arrive. And I'm not at home next week.
I don't want that products I'm ordering online are coming from far away from other countries. At least I want to know it BEFORE I confirm the order in the shop. Also the delivery estimation must be adjusted in the shop. It's nice that you need only some days for deliveries in Spain. But they know that they deliver from Spain and that the delivery takes much longer to Greece. Especially to my place in the island Crete.
This was my last order at this shop. And I really hope that everything is OK. Other ratings are saying that they sometimes send used products instead of new products.
Luckily I paid with PayPal. But I would have preferred to get the robot fast from Greece.

Don't buy from them. They sell used stuff as new. No customer service available. No response to emails. Scam! No inventory. Only drop ship. Don't burn your money!

Hey from Sweden.

I have bought some big toys for my kids from poolfunstore and I have gotten all toys within 14 days... I am happy with this service. I was a bit nervous with the bad reviews. But didn't let me down. All toys in good condition. Customer services answered any questions the next day....Recommend it.

Completely unresponsive to email, contact forms, Facebook, even Linkedin.
They delivered a shed with no instructions all it takes is an email and now I'll be instigating a chargeback.

I ordered a 16foot x 8 foot pool
It arrived late and damaged. Pool leaking’ 2 steps for ladder broken ‘ no repair patches as advertised. They won’t honor warranty they will not replace or refund or repair .
Unfortunately I hadn’t read reviews.
When I initially ordered I couldn’t proceed with PayPal due to their site although they advertised PayPal option .
I now have a €900 pool I can’t use and they are laughing

Ok so I ordered a Spa on 19 July 2021, website said "get it by Friday 23 July 2021, with free delivery", big bonus free delivery - as it was priced for most Spas at hundreds of €. 23 July 2021 came and went and I contacted them as to why no goods, they responded usually 7-10 days to Ireland from Spain. Today 30/07/2021 was day 10 and I was on the brink of thinking I have been scammed, especially seeing lots of negative reviews. I even rang my bank for advise. However to my great delight a courier arrived with the goods and we are up and running, its great!!

The price was really good, but for Poolfunstore some advise, don't offer delivery tracking that does not work, answer your customers queries, don't ignore them. Communication is key. Maybe that's the way business is done in Spain, I don't know. It was a challenging experience but I have to say they delivered the goods so to speak, so maybe have a little faith and take the expected delivery date to be longer than they have advised. Best of luck, its not easy being a consumer, I hope your experience will be good.

Please do yourself a favour and don’t order from this company. They sent me an email saying that the order will be cancel due to potential fraud ?? They said my Credit card raised suspicions activity. All complete nonsense and I still haven’t got my money back.

Was a bit worried after reading the reviews, but we received our pool and accessories as ordered, within 4 days. No problems at all. Good quality items for the price.

I had read the reviews here after I ordered the Chillvert garden furniture. I was very nervous however I am delighted to say they arrived in perfect condition in less than 2 weeks from the time I ordered them. Would have no problem recommending this company for rattan furniture.

Poolfunstore and Brycus are the same business. Like most people reading this now I wish I had read reviews first.
Communication with this company is appalling. The Telephones numbers provided are not in use. The info email address "they claim" is not monitored and they do not reply.

Having read all the reviews and using my own experience the company will say they have your item in stock and take your money, They will then email you and say theirs a delay and do you wish to continue. This is to avoid there own terms and conditions that state you will get a full refund if you cancel within 14 days and money back within 5 days.

Luckily I cancelled at that stage which was within the 14 days but naturally I did not receive any money back or any response to my emails. After reading a lot of reviews the best advise I received was to go to a company called Confianza Online or even quote their name. This company is there to protect online consumers its a European company. I also lodged a complaint with Paypal.
Once I emailed the company for the 20th time to say I had lodged my complaint with Paypal and Confianza Online and was giving them 24 hours to be paid in full. I was paid in full within 8 minutes. This proving that the emails are completely monitored but just ignored.
I cannot understand how they are still listed with the companies office. This company is an absolute disgrace.

I hope this will help any other person in this dreadful situation.

I Ordered a hot tub that said in stock and delivery in 5 days. I Received a message to say would be a week late, a week later I received a message to say they needed an EORI number because of brexit. I Requested a refund and was told I’d receive in 5 days, a few weeks later after I had chased three times, I sent a threatening message and a message through PayPal and I received a refund the following day. Such an annoyance but grateful to get my money back! Wish I’d looked on here first as I definitely wouldn’t have purchased in the first place!

Appalling. We ordered a pool in January for delivery in February. It never arrived. They ignored chasing emails. We requested a refund. They said it would be made within 5 days. One month later we're still waiting. Most recently they said the refund would be made in 24 hours - it still hasn't. We have little choice now other than to open a legal dispute and let the bank fight them. They're cheaper because they don't have the stock, they simply sit on your money as long as possible. Wish I'd read the reviews here before purchasing!
I know for next time.

I have paid for a pool to be delivered to Portugal. There is no sign of the pool and the phone numbers do not get answered and I have no replies from email. How the hell do I get my 799 euros back from these people.

Ordered a best way hot tub in January, contacted them after the tracking number didn’t work, finally heard back 4 weeks later that due to brexit they couldn’t complete the order and would refund. It had taken 3 months of calls and emails, finally after a threat to report them for fraud I have been refunded

DON'T USE THEM. I ordered a lay z spa in November, they said it was out of stock in December and i finally had my money back in February after threatening them. STAY AWAY FROM THEM.

I ordered a sit on kayak in May. In August I had an email saying it was out of stock and I would receive a refund within 5 days. It wasn’t refunded until last week after many emails, the final one reminding them that withholding my money was tantamount to fraud. They then refunded in full. I would never order from them again.

Do not order from this company.
I orderedon 7th of August. My item never arrived. I then received an email 3 weeks later saying the can't get my item and I would be refunded in the next 5 days. 17 days later I'm still waiting. Have emailed them numerous times and my emails are just ignored

I ament surprised to see such a low score .
I ordered bamboo fencing to finish our decking . What i received was reed screening .
I have emailed 4 times and made multiple phone calls all of which are unaswered.
I have a good case for supply of incorrect good . I am would just like to have some communication .
I am now left with a product i cant use and am out if pocket .
Unless this is rectified i would advise not to buy from this company .

Mr shellard

Ordered a bestway pool which took 12 weeks to be delivered only to discover had continental fittings for a UK order! After 8 weeks of trying to contact them they sent me an adapter which doesn’t fit ! BE AWARE

Order made 27 May for BBQ, paid 925 Euros by bank transfer. They emailed to say out of stock so I asked for a refund. Multiple emails to them eventually (10 June) they said it was with the accounts department. Looked through their T&C's and found they are a member of an arbitration scheme Confianzaonline, contacted them 10 days ago, there is a form to fill in and they need copies of order, payment etc but they were very helpful. Money has just been paid back to my account and an apology from poolfunstore.