Ponsford LTD Reviews 

348
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpful advice, and friendly, professional demeanor, making every interaction pleasant and productive. Many people highlight the excellent service received from the initial visit through to the completion of their purchase, noting a seamless and respectful process. Consumers appreciate the high quality of products and the extensive selection available, with many finding exactly what they needed. Furthermore, the delivery and fitting teams are frequently commended for their punctuality, efficiency, and meticulous attention to detail, often going above and beyond to ensure a perfect installation and leaving areas clean and tidy. This dedication results in beautifully finished products that transform homes, with reviewers expressing great satisfaction with the final outcome.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent,... See more

Product

People report positive experiences with products, praising the extensive range and quality of furniture,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the delivery teams for their excellent... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of furniture and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered marble coffee tables. When they arrived at the distribution centre it was noticed that there was a very small chip out of one of them. The lady at the centre informed us and said they would... See more

Rated 5 out of 5 stars

Ponsford were our first choice when buying new carpet for three rooms. From the initial contact with Karl and his detailed measurement and fitting plan to minimise waste and give us good value, throu... See more

Rated 5 out of 5 stars

Stuart, Will and Graeme did an excellent job fitting our hall, landing and stair carpets. The arrived punctually and after swiftly assessing what needed to be done set to immediately removing all the... See more

Rated 5 out of 5 stars

Ponsfords delivered and fitted carpet for stairs, landing, master bedroom and dressing room. Lifted old floor coverings, moved furniture, cleaned up and removed all waste. Graeme and Will worked tirel... See more


Company details

  1. Furniture Store

Written by the company

Yorkshire's BIGGEST premium furniture showroom.


Contact info

4.9

Excellent

TrustScore 5 out of 5

348 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(348)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

Stair carpet - true craftsmanship

We’ve just had a new stair carpet fitted by Graeme, Will and Stuart from Ponsfords - they’ve done a BEAUTIFUL job - true craftsmanship. The carpet has transformed our staircase. Thank you so much!
(I wanted to share a photo of this but that option is not available 😊)

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Stephen (Middle…

Excellent Service from Stephen (Middle floor Classics) He gave very excellent knowledgable advice regarding what we were requiring helping us to choose the correct sofa for our Lodge. Needless to say we are very pleased with our purchase the colour of the leather suite is perfect and so is the fit. Worth the wait and the delivery guys were brilliant as well. Thank you
Alyson & Adrian

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Great collection of high quality carpets to choose between with highly knowledgeable staff members to help you select. Graeme, Stuart and Will (lovely guys) did a fantastic job of fitting a very heavy and tricky carpet. Couldn’t be more pleased.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Superb store, superb staff.

Lots of choice in this superb furniture store. Took our time looking at all the options for Armchairs. Helped in our final choice by Della who really helped us a lot in our quest. Placed our order for two Chairs and got a discount as well. Well worth the hours drive and the coffee and cake are superb as well.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

We visited Ponsford today and placed a sizable order for a sofa, chair and several G plan units.
Such a friendly helpful bunch of staff.
All in all we had no problem in choosing what we wanted along with help and advice from Sarah.
Cant wait now for delivery day.
Thanks .

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Pondsfords is the best!

Pondsfords was the only company that produced a carpet design I wanted for my old Georgian townhouse. After visiting several popular high street retailers, and leaving dissatisfied with cheap quality run of the mill carpets but expensive price tags… pondsfords offered true quality and made to order in exactly the colours I wanted. All for a price within my budget. Andrew from the showroom spent time explaining how the bespoke service worked, Carl came out at showed me samples and offered guidance over the phone when ordering, and both Will and Paul were excellent fitters who spent hours perfecting the pattern matching on 2 staircases and two landings. My house, being old, with its wonky walls and stairs, really showed the skills of these fitters and they were both professional and friendly. I have been left with a stunning carpet that transformed the heart of my home… I will never shop anywhere else now. Thank you the pondsfords team.
Kay Heeley

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Hakima

Fantastic service from Hakima. She even rang the rep to check we could get the sofas before Christmas. She helped us make decisions about fabric and cushions by asking pertinent questions. Her customer service was excellent- thank you.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We have been a customer of Ponsford for many years and have always found the service friendly, helpful and excellent. Earlier on this year and after 3 visits with Carl’s help and guidance we finally chose a Natuzzi suite. Thank you Carl.
We have today ordered some dining furniture and much appreciated the help of Stephen, Hakima and Sarah who were very helpful in this.
It is always a pleasure to come to Ponsford a lovely store with friendly helpful staff throughout.
Barry and Hilary Walker

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. The staff are welcoming, professional and knowledgeable. The store is beautifully set out, with a great selection.
Special thanks to Andrew, who spent a great deal of time with us, helping us select our furniture, in a friendly and helpful way.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Fabulous company with a superb reputation and its clear why!
Sarah was outstandingly helpful and had a tape measure on hand when I needed to check measurements. Then squeezed in my order in time for Christmas.
First review I have ever supplied for anyone.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Went to buy a sofa

Went to buy a sofa. Spoilt for choice. Had a great amount of assistance and genuine interest in what we wanted and the look we wanted to achieve. Thank you Hakima and Stephen for your valuable input and help.

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Quick carpet

We needed a carpet quickly before our daughter arrived and they really looked after us and fitted us in as soon as they possibly could. The fitters (Graeme, Stuart, and Will) did a good job, were friendly, and got it done really quickly on the day too!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

👍👍👍👍👌

Popped in for a look round. Lots of beautiful furnishings and decoration on display and plenty of staff on hand. I ended up in the café (so 'me' 😉). I was spoilt for choice with the cake selection but went for the apple torte (delicious 😋)and a fabulous coffee and served by the lovely Julie who was very friendly, helpful and attentive. Will definitely be popping back!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Have bought furniture from Ponsford’s…

Have bought furniture from Ponsford’s for years. Great service as always. Awaiting delivery of new dining furniture and realised we needed gliders to protect the floor. Stephen and Hakima excellent help and suggestions made the job easier.

5 October 2025
Unprompted review

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