Polly.co.uk Reviews 

9,113
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,297 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing advisors as genuinely kind, humorous, and incredibly supportive when discussing sensitive medical history topics. Consumers note that staff members take ample time to explain every policy detail clearly, ensuring complete understanding without ever making anyone feel rushed or pressured into a purchase. Some reviewers were happy with the reasonable pricing structures and how advisors actively worked to match their specific personal financial budgets. People also mentioned that the entire sign-up procedure was remarkably straightforward, quick, and entirely stress-free from beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that advisors are friendly, professional, and create... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are extremely... See more

Service

Clients share positive opinions on service, highlighting incredible support, helpful and friendly staff, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the process as stress-free,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the reasonable rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan from polly was absolutely brilliant helping me set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you and made su... See more

Company replied

Rated 5 out of 5 stars

Omg, the service I was just provided was absolutely incredible. Martyn Gavin was absolutely brilliant, very clear in the details being provided, went through everything with me, didn’t make me feel un... See more

Company replied

Rated 5 out of 5 stars

I was recommended by a family member to speak to polly about life insurance. I had the pleasure of speaking to Lewis which made my whole experience easy, stress free and made sure I understood everyt... See more

Company replied

Rated 5 out of 5 stars

Excellent! I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life i... See more

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Life Insurance Agency

Written by the company

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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4.8

All reviews

(9,113)

1,286 reviews in the last 12 months

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Rated 5 out of 5 stars

My advisor was really helpful he helped…

My advisor was really helpful he helped me arrange a brilliant policy very good customer service would highly recommend

2 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Carly,

Thank you so much for the high recommendation! We are delighted that we were able to help and made arranging your policy straightforward.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Jonathan

Me and my partner both had a fantastic experience registering for life insurance with Jonathan, He was incredibly helpful, informative and had affordable options for us. Blown away, thank you so much
Ella and Peter

2 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Ella,

Thank you so much! We're thrilled that Jonathan was so helpful and found the right options for you both.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

James was a great help and very swift…

James was a great help and very swift but found it very easy to talk too. And talked me through app so everything was set up before I came off phone . Very pleasant and thank you

2 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Christina,

Thank you so much for the review! We are delighted that James was pleasant, swift, and helped you get the app set up smoothly before you got off the phone.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Tommy Miles - Excellent Customer Service …

Spoke with Tommy Miles who was very easy to communicate with, had a friendly but professional demeanour and also wanting the best policy to suit myself not just wanting the biggest payment. Very happy with my policy which Tommy helped greatly with and answered all my questions in a way I could easily understand. I will definitely be recommending speaking to him if any of my friends or family want a new policy.

2 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi there,

Thank you so much for the feedback! We are delighted that Tommy answered all your questions clearly and helped you get the right policy set up.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Helpful advisor.

I spoke to a very friendly advisor who put me at ease whilst going through all the relevant questions and making sure I had to cover that was right for me.

Excellent customer service and I'm happy with the outcome. 100% recommend.

Thanks again. :)

1 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi there,

Thank you for the high recommendation! We are so glad our advisor made you feel at ease while sorting out the right cover for you. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Thank you Charlotte you made sorting my…

Thank you Charlotte you made sorting my account out super easy for me!

1 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi There,

Thank you for the 5 stars, we really appreciate you taking the time! Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Really helpful

Really helpful, informative, and saved me money ,explained the police perfectly, thank you Mitchell

1 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi There,

Thank you for the review! We are so glad Mitchell was helpful, saved you money and made your policy easy to understand.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike was absolutely lovely

Mike was absolutely lovely. Didn’t feel pressured into anything at all. He was actually just nice to talk to! Very good at his job.

1 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Chloe,

Thank you for the review and the 5 stars! We're glad Mike made your call such a pleasant experience. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lovely speaking with Adam Grinter at…

Lovely speaking with Adam Grinter at Polly today, gave me peace of mind throughout our call and was very helpful. I'm glad I chose Polly for my insurance. Here's too living life stress free and having peace of mind everything is taken care of.

1 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi there,

Thank you for the review! We are so glad Adam made the process easy and gave you peace of mind for the future. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis helped me sign up for Polly life…

Lewis helped me sign up for Polly life insurance and was lovely to speak to on the phone, it’s not often I come out with a smile after phone call but especially with how pleasant and helpful he was it was a lovely experience. Would rate it a 7/5

1 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Monica,

Thank you for the incredible 7/5 rating! It's so good to hear Lewis made setting up your policy such a positive experience. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

What great customer service and also…

What great customer service and also amazing price for me cover I will be recommending

1 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emma,

Thank you for the great feedback! We're pleased we were able to help you find cover at a price that you're happy with! Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lovely Mitchell

Lovely Mitchell, very knowledgeable and was a pleasure to speak to

27 August 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Noelle,

Thank you for the great feedback and the 5 stars, welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Spoke with Julian a day…

Spoke with Julian a day after I submitted the form, was a very easy and smooth process. Now I have peace of mind for my family, should the worst happen.

Highly recommend!

29 August 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Casey,

Thanks so much for the feedback! We are thrilled Julian made everything smooth and secured that essential peace of mind for your family.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I think I've had the best experience

I think I've had the best experience, life insurance is a scary thing, but Lewis was amazing. Straight away I felt comfortable we not only went through everything life insurance I think we both gave each other advice on different things in life. Very happy customer, thank you Lewis

28 August 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Alicia,

Thank you for sharing such a wonderful review! We are delighted that Lewis made you feel comfortable right from the start. Building that genuine connection while securing your coverage is what great service is all about. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I had a call from Mitchell Perkins in…

I had a call from Mitchell Perkins in regards to my cover renewal.
He was Upbeat, friendly and polite. Discussed everything thoroughly with me and answered any questions I had.

28 August 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi There,

Thank you for the feedback! We are delighted that Mitchell Perkins was upbeat, friendly, and thorough during your cover renewal.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Joseph Purnell was my advisor

Joseph Purnell was my advisor. He was informative, professional, patient and friendly made the process easy to understand and easy to follow. Glad to be choosing Polly and understanding all the different benefits it offers. Thanks for an outstanding customer experience Joseph

28 August 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Deslie,

Thank you for the review! We are thrilled Joseph provided such a clear, friendly, and easy process while setting up your policy.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Thank you Scott Williams for all your…

Thank you Scott Williams for all your help. Getting a quote Scott was super helpful explained things so I could understand them. Went over question multiple times when I was confused or needed to redo a section because I’d misunderstood. Scott is an asset to the company.

26 August 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emily,

Thank you for the review! We are thrilled Scott was so helpful and patient in making sure every section of your quote was clear.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Tommy

Tommy, whom I spoke with was so helpful and informative

27 August 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Leah,

Thank you for the 5 star review, we're very happy we could help, welcome to Polly.

Kind regards
The Polly team

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with setting up my life insurance policy. I spoke with Adam Grinter to discuss my options. He was very friendly and knowledgeable which made the lengthy process much easier. Adam called me back this evening as agreed and I decided to go ahead with the quote which was quick and easy. Great service, I would highly recommend!

27 August 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Joanne,

Thank you for the great feedback! We are delighted that Adam was friendly, knowledgeable, and made setting up your policy easy.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Great experience sorting out my cover…

Great experience sorting out my cover with Joseph. Great piece of mind - thank you 😊

27 August 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Lois,

Thank you for the great review! We are delighted that Joseph made setting up your cover simple and gave you that peace of mind.

Welcome to Polly!

Kind regards
The Polly team

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