Polar Dive USA Reviews 169

I received my polar dive chiller. I already had my own tub without any valves on the side of it so I had to hang the hoses over the edge of the tub instead of connecting it to valves on the side of the tub. The water was not filtering through the chiller. I contacted customer service and they sent me an external pump without any questions and without charging me for it. This was never their fault it’s just a bit of a different setup with my own tub. I was very impressed with them solving the problem so quickly and getting back to me within a few minutes. This is great customer service that all companies should provide but most lack. Thanks again for all your help!

I got my cold dip two days ago and the setup was super super easy. I had a few minor issues, so I contacted support at 8pm and I immediately got a reply. I worked with Tyrell and he was beyond helpful. My issues are resolving. This has been one of my best experiences ever dealing with customer support. I cannot recommend this product and company enough. They clearly care about their customers. I’m beyond stoked.

From the moment my PolarDive cold plunge arrived, it’s been an exceptional experience. This is the second cold plunge unit I own and it functions just like my significantly more expensive unit. The build quality is excellent and the chiller/temperature control unit is easy to operate.

But what truly sets PolarDive apart is their customer and technical support. I’ve emailed them at odd hours—late nights, weekends—and every time, I’ve gotten prompt and extremely helpful, responses. It’s rare to find a company that nails customer service like PolarDive has.
If you’re on the fence, don’t be. This is hands-down a great unit.

Terrific product with terrific customer support

Polar Dive Pro Bath has been exactly what I wanted. I love it. Easy to set up and the quality is fantastic. When I had a few set up question their customer service department replied very fast no waiting. Their politeness shocked me. Very rare now a days to have this kind of service. There instructions were concise and clear. I 100% recommend Polar Dive to anyone purchasing a Cold Plunge
Sincerely
Ken Quinn.

Phenomenal customer service. Julius is amazing. I ordered a wrong product and he immediately corrected it

Dealing with Julius in customer care was second to none! Appreciate all of his help. 5 starts

Thank you

Reached out via email on Sunday of Labor Day weekend, not expecting a response until Tuesday. Within an hour Julius and Polar Dive reached out and went to work helping ne. Highly highly recommend!

So, my ice bath had a delay in shipping. Julius reached out to me and upgraded me to the best chiller they have which is greatly appreciated. Sometimes things happen, it’s nice to see this company cares and made it right.

Someone left a bad review in my name. They were super helpful to me. Please disregard the previous review in my name.

Carol

Great and very fast responses at any hr.

Ordered a $599.99 Polar Ice Pod with Chiller, great price, great shipping time. Then, on the day it was supposed to arrive, they changed the shipping address back to their warehouse, marked it as delivered, and never contacted me about any of this. They also never gave my money back so now I have to file a dispute with my bank. It is extremely weird and almost seems like a scam to act like they completed the delivery when they really didnt.

Customer service is beyond perfect. They answer at all hours of the day (or night) helped trouble shoot and even are willing to to replace unit with no questions asked. 10 out of 10!!

My tub thus far (about a month) has worked great. The polar dive team has also been very responsive and reactive with any questions and concerns. I’ve referred two friends to their products and they’ve also had a great experience.

Super prompt response. Very efficient at reaching a solution to the defect in my tub.

The chiller is a great product and arrived on time. They also answer your questions quickly!

Excellent quality and customer service!

The Polar Dive cold plunge is well made and easy to set up. Everything about the experience has been smooth, from unboxing to installation. The customer service team was responsive, knowledgeable, and helpful every step of the way. You can tell this company stands behind their product. Highly recommend!

The chiller is what makes it worth it! I have recommended this to several other baseball dad's. I had some trouble with the valves and they took care of it right away.

The original tub i was sent didn't hold air. It leaked from day one when we got it. When I requested a replacement or refund Polar Dive's response is that I could buy a new tub from them at their cost. There was a lot of push back from customer service and it wasn't until I posted a negative review that somebody from management reached out. In the end they made it right and the quality of the replacement has been outstanding so far. Manufacturer defects happen and this would be a 5 star review if their customer service would have been helpful from the beginning.

Update 7/29/25 -

I am updating my original review to 3 stars. While my original situation (see below in this review) was beyond non-ideal, Max, their stated COO, reached out per my original review and experience. He took the time to talk to me on the phone, listened to my situation, and had a new chiller expedited. He even sent a second tub at no charge, which was unexpected! I am just now using the new set up, which the set up is fairly straightforward and easy, so let's hope my original situation was a fluke of equipment issues. I may come back and bump up one more star if it works for longer than a few weeks!

Original post 6/24/25
I ordered the tub with cooler and the cooler stopped working less than 2 weeks from set up. I couldn't get a person on the phone and only received communication via email. They made me ship the cooler back before they would send a replacement. They received the cooler over a week ago and no communication or replacement. Do not order from this company!!!