Polar Dive USA Reviews 169

Great customer service! Helped me work through a difficult situation and found a mutually beneficial solution.

We ordered the Polar Dive for my son who is a college athlete. The Polar Dive was delayed, through no fault of the company (tariffs and supply chain issues everyone is dealing with), but they were in constant contact with us and even upgraded our purchases for the inconvenience. Anytime I asked for an update or had a question I received an IMMEDIATE response and I mean within minutes not days. I highly recommend this company!!

Very responsive customer service. Very pleased with the results and the product. Owner for 3 weeks so far.

I recently purchased the Polar Dive Pro tub and water chiller from Polar Dive USA. The product was received in only a couple of days and was such an easy process to get the tub up and running. The water was at the set level within 12 hours! I reached out to the company regarding a question on the proper method to remove and clean the micron filter.....within minutes of my email, I had a response from John at Polar Dive! That was remarkable! I have had the tub for a few weeks now and love it. Highly recommend the product and company.
Joe B.

The research convinced me that taking the plunge was worth a try. Game changer. Hooked from the very first time Mainly due to the experience. The unit itself is fantastic (Polar Max). Set up is amazingly fast, and the components are well constructed. I did a Lot of research before ultimately settling on Polar Dive, and I am 100% convinced that it was the right choice. The product is superior at this price point, and I guarantee you will Not find better customer support anywhere. Just Buy It and You're Welcome.

Very friendly and helpful customer service. Thank you.

I ordered the Pro tub with the chiller, initially the order was delayed so they upgraded my chiller to the V8. When my system arrived I had an issue with the initial setup and the Polar Dive USA staff exchanged many emails with me attempting to rectify the issue. When the issue could not be resolved they had a new chiller to me within days! The plunge now operates perfectly! I have truly never worked with a company who’s staff has been as professional and attentive as Polar Dive USA. I would very highly recommend PolarDiveUSA! My experience/dealings with them has been perfect.

I’ve had my chiller for about a year and used it daily, amazing overall. The pump went out (after literally a year of constant use and moving across the world) and they responded within an hour and sent me a new one free of charge! I could not recommend an ice bath chiller better than this one for the price. If you are on the fence about it, do it!

For a year, I’ve used this daily. 5 min at its lowest setting of 36 (water temp remains around 40 in the summer heat.)
Easy to maintenance.
Great product.
Thanks!

Amazing customer service! So thorough, so helpful, so quick to respond!

Product turned out to be great. Customer service has been excellent and very helpful!
Definitely recommend buying the Polar Dive as it’s been very enjoyable and is great for well being.

chiller completely defective - cold plunge stopped working after a month. not to mention it was in a screened in porch so it was not even exposed to harsh weather!

I really enjoy my cold plunge! The material has held up well and I’m able to use it everyday without any issues.

I cant say how pleased I am with my purchase , not just with the great product but their customer service is top notch. They responded to all my questions and concerns since the beginning. They go above and beyond and will answer your questions promptly! Highly recommend to anyone looking into purchasing a icebath/chiller!

Product works better than advertised. I keep my outside in Houston 95degree-plus weather and it's kept the water at a cold 47 degrees. I keep it on all the time and was concerned about my electricity bill, but it hasn't increased more than $15 a month which is what I used to spend on ice ONE TIME. I have back pain so I cold plunge even 3 times a day. Polar Dive changed my life!

The customer service is great. I had a question and customer service emailed me back immediately.

The system works great, consistently gets down to 37 degrees, was easy to assemble, and customer support is very good.

I bought my cold plunge tub with chiller less than 18 months ago. Customer service last year was slow, but since getting connected to a new team, I’ve been really pleased with prompt responses and a willingness to support customers with ongoing needs. Using my tub most days, there has been some wear and they have sent replacement parts and detailed instructions when needed. Appreciate that on a hefty purchase!

I really enjoy the product, but my 5 stars are even more based on the fantastic service that I received. I broke a spout on the tub and they very quickly sent me a new one. They went above and beyond to ensure I was covered.

I got my Polar Dive 4 months ago and it has been life changing. As an above the knee amputee and recently diagnosed with rheumatoid arthritis, I wanted to try something different and remain off medication. THIS WORKS!!!! I start ever day with a plunge and sometimes numerous times daily. When I travel I just don't feel as good and It's because of my Polar Plunge. I recently had a minor issue and they told me how to fix it immediately and in 3 minutes I was up and running again. The customer service is excellent. I highly recommend this product, you will not regret it.