Polar Dive USA Reviews 168

Top Tier Customer Service!
The chiller I received from Polar Dive didn't work as anticipated initially, but the communication, and dedication of the customer service team at Polar Dive has been exemplary. Any questions/issues are responded to within 24 hours, and I am currently waiting for my replacement chiller to arrive so I can continue my cold plunging.
While I was waiting for my replacement unit I received a call from one of the executives of the company, and he wanted to know what he could personally do to make sure I was happy with the product and Polar Dive overall. This level of customer service just doesn't happen any more in the US. Thank you to the whole Polar Dive team for the service you've provided. Sometimes electronic products don't work, and this team has gone above and beyond to make sure I am happy as a customer, and that is just so rare. Thank you again!

the actual product worked fine on the front end. however, the manuals are nonexistent. you have to physically get on line and do research on other sites to find out how to maintain. Customer service line is a joke. can never talk to someone. message says they will return call in 12-24 hours. i am on 7 days with no message returned from call and no email returned. chiller stopped working. again, product is fine while working. once goes down, might just have to buy another as their support is not reliable.

Purchased their Pro Chiller with standard tub. Initial reaction after set-up was that it works great. However, began to have issues after subscribing to their Pro Chiller Filters. The first delivery did not arrive until a month after subscription. When it finally arrived, I began to notice that when replacing the water, the filter socket was trapped with air and water was unable to circulate. The customer service was kind, but ultimately was not helpful. They offered a free pump to help out with this issue. The item did not deliver until 2-3 weeks after the conversation; on top of that, the plastic pieces of the pump were completely broken and unusable. In my case, the air in the filter socket is still an issue. Currently I am doing some DIY approaches to partially fix this issue.

Edit: The COO resolved issues regarding a delay in the Pro Chiller Filters and resent a working pump. the pump still did not solve the air issue, but all other delivery issues have been resolved.

Excellent customer service - immediately replaced my chiller when it arrived damage. Product works great.

My order arrived a few days late, and the packaging also seemed rushed. The product works but it didn’t fully match my expectations. I contacted support and got a reply after a couple of weeks which really disappoints me. Overall not much better experience with polar dive USA.

Exceptional customer service! A lot of business “write you off” after you purchase the product, not Polar Dive USA! New and existing customers are in for a rare treat in quality service that you can rely on!

Polar dive has the best costumer service I have ever received .they have answered every question I have had in a timely manner !they have gone completely out of they way to fix them as well . I’m so happy I decided to to go with polar dive on costumer service alone will definitely be a life time costumer just for the customer service alone. The recovery I get from the cold water is top notch as well I have had a few problems with lid and chiller but like I said the costumer set team saved the day and Evan though I’m over my return time the sent me a new one thank you polar dive

My lady bought me the Polar Dive Pro for my birthday and its been a TOTAL GAME CHANGER! I have super achy joints from a decade of service in the military, so running leaves me in pain constantly. I started plunging immediately after my runs, and it has been the greatest relief. No aches or pains after I run! I'm in the gym constantly and this helps me recover on hard training days! 10/10 recommend! 6 stars because 5 isn't enough!

I got this plunge and was so excited set it up and had a couple I think user error so I contacted support and wow talk about response time and so much help! They not once try to push me off or anything. They helped me until i was satisfied and everything working like I was expecting! Highly recommend these guys and the product itself is quality I have been cold plunging for almost 5 years now and have had a couple different types and absolutely love this one!

I have been using the Polar Dive Chiller as well as the original pod for about 3 months now, and it has been exactly as I expected from the advertising on their website.

The product itself is amazing and cools the water down within a couple of hours, and it has been a mandatory part of my recovery regimen since I bought it.

Apart from the product, the customer service has been stellar! They respond quickly and are extremely diligent with their customer support.

Can't recommend this brand enough!

Polar Dive has excellent products at the best price. I have researched cold plunging a lot and they are the best value out there. I found the customer service to be exceptional too. They worked with me to get the right products for my needs when I needed to do some exchanging. They made it fast and simple. Everything about Polar Dive is great!

Tyler and Polar Dive customer support team are 10/10 quick and kind with solutions. Twice I contacted them for resolutions, and twice they delivered. From shipping replacement product, to a quick fix with the pump I am stoked on my Polar Dive experience from a real SD customer. With gratitude - anders

I had some issues setting up my Polar Dive plunge system. I was very impressed that I got in contact with a human very quickly. And through pictures and videos sent between the company and myself we were able to figure things out. Quick responses and tips that helped. I really appreciated the above and beyond customer service. I’d buy from this company again.

Customer Service is phenomenal. Had a small issue about an order, sent an email on a Saturday night and had a return email that night. Very responsive company. They care about their customers, and product. I have the Max with the chiller. I have purchased other brands of cold plunges in the past. Polar dive is by far the best. Easy to set up, the chiller is very quiet, and the Max tub has plenty of room. 5 Star company.

Customer service with this company is top notch! I had a unique request that was outside the typical realm, and they were very quick to respond and meet my request. I am very impressed with them and am looking forward to enjoying the cold plunge!

I had a question regarding maintenance for one of the products and when I emailed customer service I had a response in less than one hour. I then was sent instructions and a video to assist me with what I needed. I was amazed at how fast and responsive they were.

I have had the polar dive cold plunge and chiller for 6 months now and absolutely love it. I iced my cold plunge for two years and not having to deal with that anymore has been such a luxury. I have friends that have the cold plunge and home sauna and absolutely rave about the sauna. Great products and great customer service.

My wife and I decided on investing in our health with a cold plunge. After some decent research we went with Polar Dive and will never look back! I encourage anyone looking to do something good for their body to invest in this but MOST importantly invest with Polar Dive. Their products and representatives/support are impeccable. The response time with answering questions is unmatched, so quick and very personable. I hold this company in high regard and know anyone that invests with them will feel the same! Thanks you Polar Dive team!!!

Overall my experience with them has been great! They did not have thermometers in stock when I bought. I reached out a few months later and they sent me one. The icepod is great! I have zero issues

Amazing product and customer service! Would 100% recommend and buy again!