Poetryfashion Reviews 

I love the shape and fabrics of Poetry t shirts but after several years of building a collection have realised that they are all now a faded cream colour. Always use a cool wash but a beautiful apricot one now looks the same as a ‘pistachio’ colour which faded to s cream after 1st wash. No help from customer services who said id probably not followed washing instructions 😬. Only a bright blue is still blue but very marled in appearance. So disappointing 😟

I had a dress brought in and it is beautiful and of good quality. I don't understand the smear campaign against this store.

No quality here. I was seduced by the catalogue and didn't do my normal due diligence.
Normally a size 10, their sizing suggested I should buy a 12, so thats what I ordered. Trousers - way too big. Too short, despite ordering the longer length. Linen jumper - too short, showed my belly. Nothing like the photo. The quality of material was poor too. And, looking at the lables, made in China. So they should be made in China prices.

Bought a pair of trousers and a linen t-shirt last summer. The trousers have held up OK, but the linen t-shirt started falling apart after literally the first wash. Felt a bit conned to be honest with you. Premium prices for absolutely abysmal quality. Glad to see I'm not the only one who has experienced this as when I complained about it at the time, they tried to tell me it was because I wasn't washing it correctly 🙃

I bought a lovely red top, cotton and hemp and chosen because it was shorter and a better design than similar products elsewhere. It has nicely weighted material and looked great. After following the washing instructions to the letter it has morphed into two sizes bigger and now looks dreadful. At nearly £90 this is very disappointing and despite admiring other similar tops I won’t buy from Poetry again.

this is such a pretty lavender colour t shirt and initially the fabric ( hemp and cotton ) seemed to be good quality
unfortunately after the first wash on a delicate cool hand wash cycle it has stretched
the chest is now over an inch wider across the front and the length is more than two and a half inches longer
I have taken the hem up to make it wearable but to be honest it is really disappointing for the price
probably wouldn’t risk another order

Nice garments, and I chose Poetry for their 100% natural fibre items on offer (except threads). I was disappointed by the plastic used in packaging though, and that they couldn't accommodate my request for none. I made them aware that I wanted no plastic packaging if possible in the delivery note, which many other brands accommodate, as I react to soft plastics. Other than that, it just seems such a travesty to wrap beautiful expensive silks and wools in plastic, even if it is recycled, due to environmental concerns including microplastics seeping into the garments and home where packaging is unopened. Poetry is transparent about this on their website which is great, but I won't be buying from them again unless/until they opt for bio-based packaging.

I discovered poetry about 2 years ago, I was so impressed with the style and design, I thought I found my go to shop, and purchased a lot of things over this time. Unfortunately I became disappointed, as despite following the washing instructions to the letter after one or two washes beautiful sweaters became baggy, and lovely t-shirts had holes appearing. These items were expensive so although I still love the designs, I’m afraid I won’t be purchasing anything else.

So impressed always helpful fast payment for returns. Well made and great fabric always.

Hesitated ordering a linen dress, glad i decided "to go for it"-so pleased with the items which are very good fit except for the length. As a 5.2" shapely woman i expect to have to alter clothes. They were beautifully packaged on hangers in the box.The shell coloured blouse greatly reduced in price will be so useful especially with a white T shirt/vest underneath.

Poetry fashion clothing line uses real animal horn. Saw it on page 20 of their January 2025 catalogue for the 'Sleeveless Sweater'. I contacted them telling them they lost me as a customer and crickets for a response..... not that I wanted or needed one. Pathetic that they support the poaching of beautiful animals.

Excellent customer service, and quality, well styled clothing. Delighted with recent purchase of cord coat.

I have a wardrobe full of Poetry garments that have been bought over the many years. Quality used to be excellent but has gone downhill in the past couple of years, especially the cashmere which is now thinner. My concern today is that I selected some garments to add to the basket. They both are ‘Pre order only’ with potential wait of May for one item and August (!) for the second. This is in a Spring collection l that hasn’t been out for long. I’m assuming they are making items to order now to save waste (thats me being less cynical) or save money (more likely) or both. What use to me is a purchase that has such a long wait, especially if I want to try different sizes! This happened with a pre-order item last year that took 3 months to arrive, wasn’t great quality and was sent back. This isn’t good enough Poetry. Let’s have garments ready to send please! I have a refund voucher to spend so I will make a purchase but it feels under duress.

I have always had a very positive experience with this company. Beautiful clothes and excellent return policy

Why am I not surprised at the poor reviews of this company!
I placed an order with this company, the item was ok, nothing special and not for me. I returned it and the return postage was free but Poetry tried to pull the trick that some retailers still try to do and they did not refund the £4.99 postage I had paid to have the item delivered. They know they are breaking the Consumer Regulations (when returning the full order in the correct time period). I did everything correctly and when I emailed them to find out why they had not refunded the postage, I received a haughty response from the customer service advisor referring me to their terms and conditions. I searched thoroughly their terms and could not understand why she had referred me there and in any case, I was within my rights under the Regulations. I referred to the Regulations but this staff member decided to "correct" me by quoting the Distance Selling Regulations which were superseded 10 years ago!!! This company should not employ incompetent people to answer complaints emails because they look completely stupid as a company quoting out of date consumer regulations! In the end they had no choice but to refund the postage due to me but now I have another problem, they will not remove me from their postal mailing list. I will never ever buy from this company but every two weeks I get a catalogue in the post. I have asked them to remove my address from their postal mailing list and they assured me they would but so far nothing and they don't respond to my emails. My next move will be to report them to the ICO. I did this with another mail order company and eventually they stopped. Why do companies make life so difficult for customers!

My sweater was beautiful, came quickly. Bought two for sizing, my return went through no problems. Was really surprised by the rating, my auntie has been purchasing from them for years and gave me a catalogue. Customer service was polite and speedy, honestly faultless. I have a sweater I've preordered I'll update when that's arrived.
**update, sweater was beautiful and I've ordered more since, scraves and a bag and the quality wonderful♡

I hardly ever find natural materials. I haven't interest to see whole the brochure. This made me wrote the review. They started to use more sintetic and artificial materials and this is so disappointing. I will find another retailer for wool, alpaca, cashmere...
The last purchases wasn't good. I needed to sew them additionally correcting the model. It was difficult to close the tabs. So I buy from 18 to 22 size. The sizes are not always the same. But the clothes are extremely expensive especially when they are viscose or sintetic or other silly planet 'frendly' materials. I don't find anything planet friendly in the rubbish materials. Hopefully, they would not use recycled bottles for clothes.
In general, I love all my clothes from poetry but the old ones in pure high quality cotton, silk, wool, cashmere...

Poor fabric, sizing, overpriced. First the fabric. The items I purchased were nothing like described. No softness and rigid fabrics are used. Sizing. Expect short sleeves and either to big or too small. Overpriced. Just about any garment at Walmart is better quality and price than Poetry stuff. Don't fall for the pictures in the catalog. The reality is dismal.

RE57 shirt size 8, beautiful design runs small for chest 36 and sleeves 1 inch too short, for my ht 5.5, 125 lb. Too short has never been the issue, quite the opposite. Will try exchange for 10. UF71 Forest pants also beautiful heavy wt cord (perfect for autumn anywhere and Florida winters) and deep color value, length ankle not cropped for 5’5”, also runs larger/ample stretch than other elastic waist linen pants for 29-30waist. Will exchange size 8 for 6 and try again.

I returned a pair of pants as they did not fit after trying them on for less than 2 minutes. When they received the pants they refused to refund due to the pants being “dirty with black stains all over and no tag included”. They sent them back to me. Upon inspection, the pants are SPOTLESS, no marks whatsoever and the tag was included in the return bag. I called again only for them to change their story. This time they claim it was denied because the pants were covered in pet hair (we have no pets), smelled funny and the tag was included but detached from pants. I didn’t even mention that I paid for expedited shipping only to receive them nearly 3 weeks later