Poetryfashion Reviews 

Catastrophically bad clothes. The linen turns into a see-through, stiff and rough sack material, after ruining whole machine loads of clothes with excessive amounts of fluff. The hemp t-shirts turn into rags. Too bad to even give to Oxfam. I was a fan of poetry in the past, but now the catalogue together with the clothes go straight to the bin.

Extremely quick delivery and beautiful summer clothes . I live in poetry linen in the summer, it launders well and gets better and better with wear. The colours are always subtle and interesting. It might be a bit transparent in some colour ways but with half the population walking around semi- naked does that really matter?

Poetry GATEWAY DURBAN
falsely accused me of stealing and I was told to leave the store.
Pathetic

Ordered two linen t shirts which I had high hopes for. Sadly had to return them as they were scratchy , stiff, practically see through (navy and dark lime green) and not as cool against the skin as I had hoped for. Honestly I have bought better quality from Amazon Essentials and M&S at a fraction of the price. Very disappointed as I have previously bought a winter sweater which was beautiful.

I bought three linen tops which I did love to wear but each top, even though I washed so carefully, developed holes quite quickly.

Have just received a beautiful yellow linen dress that was reduced to £99.00. The linen is good quality, heavy, prewashed, opaque in sunlight, hangs well and fits loosely. Perfect for our Scottish heatwave! I suspect I shall wear it rarely in Scotland but continuously on holiday.

I was so excited to get my clothes from Poetry—I'd finally given in to the higher pricing—but the jackets and dress .... turned out to be just okay. I was so disappointed. The fabric quality was okay, and the returns were impossible. Bummed :(

I bought one item as a present and then I get bombarded with multiple different branded catalogues that are clearly from close associates. You unsubscribe from one and then another appears with much the same offering under a different brand. It’s an awful waste and makes you really question what kind of markup goes into the offering in the first place.

I have 3 shirts from Poetry that have become oddly faded/discolored over time. While these shirts are not new there is no reason for this to have happened to them. Laundry directions have been followed and yet my grey shirts (2 totally different styles and fabrics) have weird pink discoloration and my light blue shirt are turning a sad grey. Poetry explained that it was bleach (it is not) and that there is nothing they can do for me. So I have $300 dollars of sad shirts that can’t be worn.

Never bought from them, somehow they’ve sent us a catalogue, tried to message them to get removed from their distribution list but in order to do so, I have to give them personal information - email address etc. Terrible approach to dealing with the public.

I recently purchased this item in Khaki Brown and thought for £350 it would be of good quality. Frankly, I was shocked. Despite having a detachable lining, strangely the hood was unlined and felt like a sheet!

It was poorly designed and the whole coat felt like cardboard - Buyer beware!!

Poetry is hit and miss. It's very expensive for what it is. I bought a top from them for £169. This is quite a lot of money for me to spend. It shrank on a 30 degree wash. I am so frustrated. I have bought other things that have been ok, but generally hit and miss.

I rarely pay out this amount of money on a skirt but felt a good quality skirt of the style, size and colour would make it worthwhile. This wrap skirt was a wool/linen mix. It did have a nice cut and flow but the hem was already unravelling; it had not been quality checked. This, I now notice, has been an issue for the company before and I would ask them to seriously address their various quality control issues if they wish to maintain their reputation at this price bracket. The item was made in China. The Company rep reported to me that once I had sent it back to them it would be "recycled " or given to charity. Its so sad; all that it needed was someone local who could redo the hem. Id bagged the last skirt of this type made in my size so they could not replace it for me. I refused a suggested reduction in price (an unstipulated amount which they offered me after I told them I was writing on Trust pilot), on principle that if Im paying £200, I dont want all this hassle.

I bought four expensive dresses from Poetry Sloane Square. All wore appallingly. Looked great in the shop and once washed looked shabby and such poor quality.
Embarrassingly awful for the enormous amount they had cost.

I have not yet received my items after 13 days using 48 hours delivery and I have had such difficulty trying to get my package redelivered.

I received no notice that the royalmail/parcelforce had first attempted to delivery my items on the 16th and 17th of October (two days after I ordered). I was in the house during one of those days so I wonder if they really did attempt to deliver it. No card was left and no email was sent informing me that the attempted delivery had taken place.

I checked the tracking info the following week and arranged for a delivery on the 25th and waited in all day. Again, no attempted delivery, with this time the royalmail website is claiming my address was 'inaccessible'. Now, it won't give me an option to organise a new redelivery saying that I have already organised one and I should check an email.

The website says my parcel is at a local depot. I went to the local post office to try and figure it out, waiting in line for about 30-45 minutes. The person there told me it was at another location, which is only open from 8 am -10 am and is a 45 minute walk away. She also gave me a number. I called this number and it could not recognise my parcel number. I have now been on hold for 50 minutes and no answer. I am not sure if I should continue holding.

I had ordered these clothes for a work trip starting tomorrow- I have had skin cancer and need some protective lightweight clothing. I am really disappointed in what has happened. I am without clothing to protect me from the sun and will need to go out the night before my trip to find something else. I am especially disappointed after spending so much money on clothes that I would not normally spend so much money on and organising it way in advance. Such a lot of stress!

This may be a problem with a delivery company, rather than Poetry but they should definitely use another service to deliver their items. Avoid at all costs.

I have been a very regular customer with Poetry Fashion for over 10 years. Each season a buy several items e.g. knitwear, shirts, tees, dresses, jackets etc. I find their designs timeless with a modern twist so easy to wear, don’t date but not stuffy! The colour ranges coordinate well over the seasons. The fabrics are very good quality natural fibres, with a good ranges of sizes for all. I buy online, the items arrive well packed, returns are easy and customer services have always been first class and I rarely need their assistance. Not necessarily cheap, but they off good value, quality and last. I have found their clothes look good, wash and ware well. They do have good sales offers too. All in all I have never used a clothing brand for so many years and found them so reliable. I find it easy to coordinate their clothes over the seasons and year on year, so that helps to build a wardrobe and adds value.

I have purchased some items in the sale,and just purchased a cotton cardigan which is beautiful.Service is fantastic,quick refunds and items well packaged.

I habe been shopping at Poetry and sister company Wrap for many years and have no complaints at all! Such quality clothing ( my wardrobe is bursting with linen and silk tops) Some people may think that the clothing is expensive but you get what you pay for-beautiful classy clothes! Refunds are quick to be processed with no bother at all.Very happy with these companies!

I had a lovely unlined linen blazer in a size 12 from this firm. ( For comparison I buy tops from M&S in size 14.) Looking for something for a last minute holiday I found two linen edge to edge jackets in their sale.As a couple of reviewers had found them 'big', I checked the blazer and purchased two in size 12. They were not just big, they were huge! As they were sale items I bought two in a size 10 while speaking to the online assistant. She sent the replacements without charging more postage and I have received a full refund for the cost of the two size 12s. I love their designs, the manufacture is high class, for example,often using proper hems instead of just overclocking, and I have no quibble with the customer service I received. But oh! their sizing. I can cope if it is consistent across the board, but it is not. No wonder these were in a sale.A lady buying a size 18 would find herself with a lovely jacket but large enough to wrap an elephant in.

I’ve been a loyal customer for years, but they take orders now for too much of their stock when they don’t have adequate quantities. I was upset because I bought a matching color top to go with a pair of pants. After I place the order, only then am I informed the pants are on back order. Very deceptive. And one month later I’m informed they had sold out of my size of the pants. So they knew when they kept taking orders on the pants that they didn’t have enough to cover the orders. Most other catalogues warn you ahead of time that something is on back order and there could be a chance of not receiving it. I’m unsure if I will be purchasing from them again in the future, especially on something that’s a color coordinated set. Beware!