The Pod Company Reviews 

Had a problem with the pump motor on my chiller…reached out and Giorgi got back to me within a few hours and ordered a new pump within 24 hours!!
Phenomenal customer service experience!! Thank you!! Would recommend The Pod Company without reservation!!

I recently bought a body pod 2.0. It was an easy set up and once together seemed to be sturdy and well designed. The cotton cover has no bad smell when turned on. Ive been I've been using it for 3 weeks now and it is holding up well. It did not get to a full 185 for me. The best I was getting was about 150. I talked with Maria in customer service and she took care of my concerns quickly. Excellent company to purchase from.

Alex was quick to respond and offer a solution to my problem. Excellent customer service, as I've come to expect from The Pod Company!

Bought a pod, packaged super nice. When I tried to build it, one of the rods for the base was bent incorrectly so it couldn’t be assembled, without a hassle, they sent me 2 replacement rods, in case it was more than one of them that were broken.

Great service.

Everyone here is so helpful!! Maria resolved my issue within minimal steps and time.

Customer service was very responsive and sent me a replacement ASAP!

Professional group. They were open and polite, they helped me quickly with my problem.

The original chiller I was provided was faulty and Anna the customer service agent went above and beyond and actually upgraded me to the newest chiller. She made sure I was updated every step of the way.

Ordering from the team was great but when I ran into an issue with my heater, they responded immediately, were super friendly, and took care of me quickly. Honestly, I am kind of blown away at how frictionless the entire support experience was.

The Sauna Pod is amazing and I have been using it almost everyday for 3 months. Zero complaints, just awesome sauna experience all the time Unfortunately, suddenly the heater had a malfunction and stopped working but only day after reporting my issue (on a Saturday), customer service had handled my case and confirmed a replacement on the way. Outstanding and quick, 100 percent recommend! :)

The Pod Company is so responsive. Every time I have had a question or issue, they respond quickly and take care of the issue.

I’m on day 5 after receiving my pod and chiller. The chiller was not functioning, and the lack of timely customer service has been incredibly frustrating. Email is the only way to coordinate Q and A, since they don’t take calls or use chat (despite both being listed as options). I suspect we could have figured out the issue on day one, but now it’s turned into 5 days of slow back forth on email, and I still don’t have a working system. Everything looks great, but I just can’t sue anything due to a lack of customer service. I’ll update my review if they choose to become more responsive.

This company is a scam; it doesn't pay commissions to affiliate marketers.

Fast and very informative responses. It was very pleasant. I've had the pod chiller for 2 plus years and when this one failed, which things do. I was looking at other brands but because of this customer experience. i stayed with your brand. Thanks Giorgi for the help and input.

Very pleased with the help I received from Ricardo! Quick to respond and helped me with exactly what I was looking for

Ive had a brilliant experience with the Pod company, I had an issue and Elene has went above and beyond to help much appreciated

I have been a The Pod Company customer for several years. We recently replaced our barrel pod with a long pod and love it.
We also have a chiller pod and recently ran into a problem with recirculation. Customer service was convenient, quick and easy. I was able to quickly figure out the problem and get a new part ordered right away.

Tamara was able to help me replace a damaged part of my shipment fast and professionally. Really great and responsive customer service.

My chiller was defective out of the box. Anna made the return process very easy.
Stinks I had to keep buying ice for a few more weeks after pulling the trigger but I’m looking forward to my new chiller. So I’m not rating the chiller yet. Just the customer service

Anna was very helpful and communicated in a timely manner throughout my return process. Her step by step instructions were detailed and easy to follow making the process effortless.