Great service to get Royalmail to collect from your doorstep ( you have to now book via Nespresso website but didn’t used to). We fill a bag to the line each month, it would be good to get more places... See more
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Really terrible service. Impossible to locate recycling bags. Tried every Starbucks in my area, also in London Kings Cross station, also various Morrisons. None of them had heard of Podback. Wrote dir... See more
Company replied
Bad idea to stop recycling coffee pods through Yodel. It worked! My new local drop off point (Tesco) won't accept them as podback aren't picking up, they are throwing them in the skip!....Next neare... See more
Company replied
Without the Yodel dropoff, which I've being doing for the last year, their nowhere in a reasonable distance for me to recycle my pods. There are barely any locations in London. It's disappointing as... See more
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Company details
Written by the company
Podback: the UK's coffee pod recycling service. We are working with coffee brands, retailers, local authorities and recyclers to give your used coffee pods a new life—from plastic and aluminium turned into new products to coffee grounds used to create renewable energy and soil improver. With a growing network of drop-off points available in supermarkets, coffee shops and recycling centres, we’re working on ways to make recycling pods part of your regular routine. Podback is a not-for-profit organisation, funded by our member brands.
Contact info
Suite 4, 4 Hilliards Court, Chester Business Park, CH4 9QP, Chester, United Kingdom
- podback.org
2.7
Poor
129 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Impossible password system to…
Impossible password system to navigate.. they don't make recycling easy!!!
27 July 2024
Unprompted review
Great idea in theory
Great idea in theory. Went to order bags from Nespresso and have to pay £4.95 for postage for the privilege.
8 June 2024
Unprompted review
Reply from Podback
Hi Abigail, Thank you for taking the time to leave a review. When you order your Nespresso pods, you can add your podback bags for free. Take a look at our website at our drop off service. Alternatively we are expanding our service at household waste recycling centres.
Tassimo Pod Recycling (well, trying to recycle)
I'm trying to recycle everything possible so with a Tassimo machine, I thought we'd use the podback service. Got 7 bags initially from Tassimo I think. Dropped the first 4 bags at our local garage, they took them, but didn't give me any tracking note. Those bags, according to Yodel website last week, are still waiting to be collected, as the label wasn't scanned or activated.
2nd problem, our local supermarket who is advertised as doing this scheme doesn't have any green bags and the person I spoke to when I called just now, knew nothing about the scheme anyway.
Sadly, we all want to 'do our bit' but seems this service has been started without a lot of thought. We will have to go back to putting our 200+ empty pods a week in our general waste from now on as we have no green bags let alone confidence in our local bag drop off 'partner'. Such a shame 😒
29 April 2024
Unprompted review
Reply from Podback
Hi June, Thank you for leaving a review. We apologise that you have not had a positive experience. We are working to improve the service and offer more options to get bags and drop off full ones.
We are working hard to expand our Drop-off options; We are currently running a trial with Morrisons. A limited number of stores have bins and bags can be collected at Customer services. It has been confirmed the trial will be expanded to nationwide in the next few months. We are also running a 12 week trial with Costa Coffee where 133 Costa Coffee shops in Tesco supermarkets are now handing out and taking in full Podback bags.
We hope you continue using Podback and support us in our mission, that every coffee pod enjoyed is recycled.
Extreme frustration when trying to do my bit for the environment
Not only is it nearly impossible to get podbak bags at the shops that are supposed to stock them, but if you try to order them online, you need to commit to allowing access to all your social media and contacts, which is out of order.
Trying to get the bags to a yodel store, it doesn’t state that if you filled more than one bag, you only have one barcode and can only post one bag at a time.
FFS I’m trying to do the best thing and not stick these things in the bin when they are eminently recyclable, but it’s getting b***** close to just doing that.😡
Frustrated and angry.
28 March 2024
Unprompted review
Reply from Podback
Hi June, Thank you for leaving a review. We apologise that you have not had a positive experience.
When you create an account on the Podback website, it requires you to provide your address, coffee machine type and pod brand. We have never asked for access to social media accounts or contacts. Please could you go on to our website and raise the issue in our chatbot so that our technical team can investigate this.
Due to the Yodel system, it requires that each bag has its own label so that Drivers can check them in to the system and track them. While we understand your frustration, we are not able to change this as it is how Yodel operates.
We are working hard to expand our Drop-off options; We are currently running a trial with Morrisons. A limited number of stores have bins and bags can be collected at Customer services. It has been confirmed the trial will be expanded to over 400 stores nationwide in the next few months. We are also running a 12 week trial with Costa Coffee where 133 Costa Coffee shops in Tesco supermarkets are now handing out and taking in full Podback bags.
We hope you continue using Podback and support us in our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
Silly system.
Silly system.
Ordered bags over 6 weeks ago and they still haven't arrived - no easy way to contact the company or speak to a human for support, the Bot goes round in circles. I've recently managed to find an enquiry form page and am now awaiting a reply.
The retailers listed online won't take the full bags and say they don't do drop offs and they haven't been supplied with the green bags to recyle plastic for a long time, just the white bags to recycle aluminium, despite them repeatedly requesting the plastic ones to be sent.
We're left with two full bags of pods (from the original Tassimo order) and carrier bags full of pods because we want to recycle them properly, but at this rate we might have to give up.
It feels impossible to obtain more bags, nowhere will accept us dropping them off and to have them collected, requires printing labels etc, which we don't have the facilities to do.
Recycling should not be this difficult.
1 January 2024
Unprompted review
Reply from Podback
Hi Lauren, Thank you for leaving a review. We apologise that you have not had a positive experience.
We are working hard to expand our Drop-off options; We are currently running a trial with Morrisons. A limited number of stores have bins and bags can be collected at Customer services. It has been confirmed the trial will be expanded to over 400 stores nationwide in the next few months. We are also running a 12 week trial with Costa Coffee where 133 Costa Coffee shops in Tesco supermarkets are now handing out and taking in full Podback bags.
In addition to this, we are expanding our service to Household waste recycling centres. If this available in your area, you do not need Podback bags, you can simply empty out your bags into the Podback bins.
We hope you continue using Podback and support us in our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
Why not Podback skips at refuse centres.
Rubbish service. No kerbside collection in this area. Bags are easy to obtain but taking to my local shop is a ridicolous idea. The bags seal fine but they often leak due to the water remaining in the pods. Stick 200-300 pods in a bag and 25% of the content is liquid.
Why not a skip at our local refuse centre. 1 Billion pods are disposed of in the UK yearly. I will hold onto my ever increasing number of podback bags for the time being but they could well be black bagged eventually as there is little alternative.
5 February 2024
Unprompted review
Reply from Podback
Hi, Thank you for leaving a review. We apologise that you have not had a positive experience.
We are already working away on your suggestion. we are expanding our service to Household waste recycling centres. If this available in your area, you do not need Podback bags, you can simply empty out your bags into the Podback bins.
We are also running trials with Morrisons and Costa Coffee where service users can pick up new bags and drop off their full bags into Podback branded bins, keep an eye out next time you are in store.
We hope you continue using Podback and support us in our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
Great service
Ordered bags, filled them with used pods, closed bag, took it to post office who printed a label, returned to podback
Simple.
31 January 2024
Unprompted review
Reply from Podback
Hi Colin,
Thank you for the glowing 5 star review! We appreciate your support of our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
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