Great service to get Royalmail to collect from your doorstep ( you have to now book via Nespresso website but didn’t used to). We fill a bag to the line each month, it would be good to get more places... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really terrible service. Impossible to locate recycling bags. Tried every Starbucks in my area, also in London Kings Cross station, also various Morrisons. None of them had heard of Podback. Wrote dir... See more
Company replied
Bad idea to stop recycling coffee pods through Yodel. It worked! My new local drop off point (Tesco) won't accept them as podback aren't picking up, they are throwing them in the skip!....Next neare... See more
Company replied
Without the Yodel dropoff, which I've being doing for the last year, their nowhere in a reasonable distance for me to recycle my pods. There are barely any locations in London. It's disappointing as... See more
Company replied
Company details
Written by the company
Podback: the UK's coffee pod recycling service. We are working with coffee brands, retailers, local authorities and recyclers to give your used coffee pods a new life—from plastic and aluminium turned into new products to coffee grounds used to create renewable energy and soil improver. With a growing network of drop-off points available in supermarkets, coffee shops and recycling centres, we’re working on ways to make recycling pods part of your regular routine. Podback is a not-for-profit organisation, funded by our member brands.
Contact info
Suite 4, 4 Hilliards Court, Chester Business Park, CH4 9QP, Chester, United Kingdom
- podback.org
2.7
Poor
129 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tassimo pods
Easy to recycle Tassimo pods at Costa coffee, Bexhill on sea. Would like this to continue. Podback needs to somehow spread the word of their recycling. People just don’t know about you!
9 October 2024
Unprompted review
Reply from Podback
Hi,
Thank you for your fantastic 5-star review! We're delighted to hear you're making the most of the Costa Coffee trial. We are working as hard as possible to spread awareness about Podback. Your feedback means so much to us!
Kind regards,
The Podback Team
Good idea but Costa staff frustrated…
Good idea but Costa staff frustrated due to bags piling up because they are not being collected from the coffee shop!!
3 October 2024
Unprompted review
Reply from Podback
Hi David,
Thank you for leaving a review. We apologise that you have not had a positive experience. We are continually working to improve the service. Please could you let us know which Costa Coffee store is having issues, we can then advise our contacts at Costa Coffee. As this is a trial, we want to make every effort to ensure its success.
We hope you continue using Podback and support us in our mission, that every coffee pod enjoyed is recycled.
Kind regards,
The Podback Team
I use the podback service regularly
I use the podback service regularly. It has become so much easier since you teamed up with Costa Coffee. I can drop off and pick up bags whilst doing my shopping. please continue with it.
10 October 2024
Unprompted review
Reply from Podback
Hi Pat,
Thank you for writing us a lovely 5-star review! We're so happy to read you're making the most of the Costa Coffee trial and finding the drop-off more convenient. We truly appreciate your support in making this trial a success.
Kind regards,
The Podback Team
Podback is great
Podback is great . Used to struggle to find drop off stores for the pods and had even thought of putting them in the bin.This Tesco\Costa initiative is a great improvement and I would hope it will continue after the trial date!
19 September 2024
Unprompted review
Reply from Podback
Hi Ann,
Thank you so much for your glowing 5-star review! We're thrilled to hear you're enjoying the Costa Coffee trial and prefer it over our Yodel returns service. We appreciate your support in making it a success.
Kind regards,
The Podback Team
Simple
Just dropped a bag of pods to Northampton Tesco Costa, received replacement bag and all very easy
16 October 2024
Unprompted review
Reply from Podback
Hi Sam,
Thank you for your fantastic 5-star review! We're delighted to hear you're making the most of the Costa Coffee trial and that the drop-off process is more convenient for you. Your feedback means so much to us!
Kind regards,
The Podback Team
Easy, quick and convenient
Staff at Costa Coffee in Tesco Ravenside, Bexhill were really helpful and I just handed them my Podback bag to recycle.
17 September 2024
Unprompted review
Reply from Podback
Hi Helen,
Thank you for your glowing 5-star review! We truly appreciate that you're making the most of the Costa Coffee drop-off trial at your local Tesco and playing a key role in its success.
Kind regards,
The Podback Team
Easy and simple to recycle your coffee…
Easy and simple to recycle your coffee pods! I hope this service is kept beyond its trial period. It definitely saves time (and paper) as you don't need to print a label! I’ve only used this service in Tesco/Costa once so far, but it was very smooth. I didn’t request a new bag as I had plenty at home and normally order these online when needed.
7 September 2024
Unprompted review
Reply from Podback
Hi Vips,
Thank you for taking the time to leave us a 5-star review! We're so happy to read you're making the most the Costa Coffee trial and really appreciate your support. Your feedback means the world to us!
Kind regards,
Podback Team
Pod bag Every easy to drop off my pod bags as…
Every easy to drop off my pod bags as tesco is my go to supermarket and I always drop in for a Costa. This is what I have been waiting for, much quicker than taking to a collection place. Hope this will be permanent
10 October 2024
Unprompted review
Reply from Podback
Hi Jane,
Thank you for writing us a lovely 5-star review! We're so happy to read you're making the most of the Costa Coffee trial and finding the drop-off more convenient than using the Yodel returns service. We truly appreciate your support in making this trial a success.
Kind regards,
The Podback Team
Great service used it 3 times now
Great service used it 3 times now . Please keep it on after January 2025
15 October 2024
Unprompted review
Reply from Podback
Hi Glenda,
Thank you so much for your glowing 5-star review! We're thrilled to hear you're enjoying the Costa Coffee trial and truly appreciate your support in making it a success.
Kind regards,
Podback Team
Recycling trauma
The ridiculous, time consuming system of bagging up pods in non recyclable plastic bags, printing labels, taking the bags to local shop for transport onto a facility in Yorkshire is still my only option. I currently empty out the grounds onto my garden and dispose of the pods in my general rubbish; this I will continue to do until there is a drop off point more local to me !
Grumpy Gosport.
15 October 2024
Unprompted review
Reply from Podback
Hi Alan,
Thank you for leaving a review. We apologise that you have not had a positive experience. We are working to improve the service and offer more options to get bags and drop off full ones.
We are working hard to expand our Drop-off options; Our trial with Morrisons will soon be rolling out nationwide providing more drop off points.
In regards, to the bags, we can confirm that they are recycled, they are sent to a UK site that specialises in recycling flexible plastics and turns them into pellets which are then used in a wide range of manufacturing industries.
We hope you continue using Podback and support us in our mission, that every coffee pod enjoyed is recycled.
Kind regards,
The Podback Team
Easy peasy
I ordered the bags. I filled up to line. Took them to Costa. Recycled!! Easy!!
19 September 2024
Unprompted review
Reply from Podback
Hi Julie,
Thank you for taking the time to leave us a 5-star review! We're so happy to read you're making the most the Costa Coffee trial and truly appreciate your support. Your feedback means the world to us!
Kind regards,
Podback Team
Convenient
Convenient, enjoy a Costa and recycle all at the same time. No need to print labels and make a special journey to nearest parcel outlet.
11 October 2024
Unprompted review
Reply from Podback
Hi Ian,
Thank you for writing us a lovely 5-star review! We're so happy to read you're making the most of the Costa Coffee trial and finding the drop-off more convenient than using the Yodel returns service. We truly appreciate your support in making this trial a success.
Kind regards,
The Podback Team
So much easier than having to set up a…
So much easier than having to set up a Yodel return : hope the trial goes well enough to become permanent
11 October 2024
Unprompted review
Reply from Podback
Hi Mark,
Thank you for your glowing 5-star review! We truly appreciate that you're making the most of the Costa Coffee trial and playing a key role in its success.
Kind regards,
The Podback Team
Easy drop off and very friendly barista…
Easy drop off and very friendly barista gave me a replacement bag.
20 September 2024
Unprompted review
Reply from Podback
Hi Stuart,
Thank you for taking the time to leave us a 5-star review! We're so happy to read you're making the most the Costa Coffee trial and truly appreciate your support. Your feedback means the world to us!
Kind regards,
Podback Team
Thank you Podback and Tesco
Great idea and one which is so easy for me to use. I used to use Yodel from a shop which was a car ride away. Now I can use my local Tesco which is where I do most of my shopping.
13 October 2024
Unprompted review
Reply from Podback
Hi
Thank you so much for your wonderful 5-star review! We're so happy to hear you're making the most of the Costa Coffee trial and finding the drop-off more convenient than using the Yodel returns service. Your feedback means the world to us!
Kind regards,
The Podback Team
Brilliant way to recycle
I have taken several bags of empty coffee pods to Costa in Tesco, Ryde now. It's such a helpful way to recycle my pods. I really hope the trial will become a permanent arrangement
15 October 2024
Unprompted review
Reply from Podback
Hi Debbie,
Thank you so much for your lovely 5-star review! We're so happy to read you're making the most the Costa Coffee trial and truly appreciate your support. Your feedback means the world to us!
Kind regards,
Podback Team
What an excellent idea
What an excellent idea. It’s so easy to just drop the bags off locally.
15 October 2024
Unprompted review
Reply from Podback
Hi Deborah,
Thank you so much for your glowing 5-star review! We're thrilled to hear you're taking advantage of the Costa Coffee trial and truly appreciate your support. Your feedback means the world to us!
Kind regards,
Podback Team
Podback with Costa.
I have been using the podback service for a couple of years now by sending them off with Yodel but the new partnership with Costa is a great addition and an easier way for me to recycle our pods! This way I can tie in my trip for a coffee treat with helping the planet by recycling our Tassimo pods whilst we’re there!
I hope this service stays!
1 October 2024
Unprompted review
Reply from Podback
Hi Emma,
Thank you for your glowing 5-star review! We truly appreciate that you're making the most of the Costa Coffee trial and playing a key role in its success.
Kind regards,
The Podback Team
Pod back drop off at Tesco
Great to be able to drop off my pod back bags at Tesco. Fab way to make this system work easily for users.
5 October 2024
Unprompted review
Reply from Podback
Hi Katie,
Thank you so much for your glowing 5-star review! We're thrilled to hear you're enjoying the Costa Coffee trial and truly appreciate your support. Your feedback means the world to us!
Kind regards,
Podback Team
Not working yet……
Pod back still hadn’t supplied our Costa at Tesco, Westridge with a receptacle for the bags, nor had they supplied said Costa with bags to encourage further recycling. Staff here were keen to come to customers to collect filled bags but it was very apparent that they had nowhere to store them!
1 October 2024
Unprompted review
Reply from Podback
Hi Alan,
Thank you for taking the time to leave a review—we appreciate your feedback. We'll raise this issue with our Costa Coffee contact for investigation and aim to have this location running smoothly as soon as possible.
Kind regards,
The Podback Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.