P&O Cruises Reviews 11,532

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, describing them as welcoming, helpful, and attentive. Many people highlight the excellent food quality and the wide range of entertainment options available on board. The holidays themselves are frequently described as amazing, with many enjoying the destinations and the overall cruise experience. However, some customers also noted occasional issues, such as cabin walls being thin or the exterior of some ships appearing shabby. A few people mentioned that service in certain dining areas could be slow or inconsistent, and some felt that the entertainment could be repetitive or lacking in variety. There were also instances where scheduled port visits were missed due to weather or other unforeseen circumstances, and some reviewers expressed dissatisfaction with the quality of certain amenities like coffee or the limited TV channels.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as fantastic, wonderful, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff as friendly, helpful, and attentive,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, with... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent food, with many... See more

Location

Users describe positive interactions with location, often praising the stunning views from various spots on... See more

Based on these reviews

Rated 4 out of 5 stars

Lovely 10 day cruise, enjoyed the destinations, the dining experience and the nice bars and shows. Negative was no transfer buses operating from the docks to the town centres. This made it near on imp... See more

Rated 4 out of 5 stars

Enjoyable 14 night cruise. Food excellent, great staff, and some good ports of call on our Canaries cruise. Negative point for me was the long embarkation process of two hours plus. This was unusual f... See more

Rated 4 out of 5 stars

Excellent cruise to the Norwegian Fjords on Aurora. The ship was a little too hot in some venues such as the Playhouse. This 14 day cruise was amazing. Food was excellent. Great bridge tuition on... See more

Rated 4 out of 5 stars

Whenever you book a cruise always check the calendar to ensure it is not school time. I didn't ! To have parents allowing their children free reign to run around willy nilly in front of the Entertai... See more


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4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

This trip was our 1st cruise as a…

This trip was our 1st cruise as a family , we all enjoyed the experience we had on the cruise & off the cruise, especially when we went on a p&o trip in olden.
Enjoyed it so much, we booked another cruise with p&o for next year.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic 7 day cruise

Fantastic 7 day cruise to Norwegian Fjords. Poss one of my best holidays. Trips were good, made better by the fantastic scenery.

Ship (the Iona) was spotless and the staff amazing. I’m sure I’ll return in the future.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

The staff in all areas were brilliant…

The P&O staff on Iona, in all areas were brilliant and helpful, nothing was too much for them.
Food was varied and plentiful.
Thr environment was immaculate and clean.
Booked via the travel agents who ticked all the right boxes.
First time cruisers so much to enjoy.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Our first, but not our last cruise

My husband & I have just returned from our first cruise with P&O.
Everything ran efficiently from start to finish.
Iona is a stunning ship, plenty of places to eat, drink, have fun and relax.
Always lots to do during the daytime & evening. Great evening entertainment especially, although you do need to book in advance.
Staff very friendly and everyone works hard to ensure Iona remains immaculate.
We had a balcony cabin which was very comfortable and spacious. We were at the very back of the ship & had outstanding views.
We booked the Norwegian Fjords and had a wonderful time.
This will not be our last cruise and we’d absolutely book with P&O again.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Britannia

Just returned from a week on Britannia, great ship, great food and drink and friendly helpful staff.
Bit of lift rage going on!!! People need to learn some manners and lift etiquette!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

First cruise

First cruise, had a fabulous time. Cant fault the staff, they work hard so we can enjoy ourselves. If a staff member is a bit grumpy looking one day, just remember we have off days too, they are only human. Food and drink there was a good selection of both. They catered for everyone. We had the non alcohol package, well worth the price. Cant wait until my next cruise.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

My 1st ever cruise and went to Norway…

My 1st ever cruise and went to Norway with a very good friend. The ship and cabins were very clean but for first couple of nights I got completely lost trying to find it lol. We missed the last port as was unsafe to dock so basically had 2.5 days at sea which became very boring as was unexpected and we lost out on our excursion too. Good food in buffets was good with plenty of choice but only one coffee machine and one juice machine at each section which meant the queues became very long.
Entertainment was excellent wherever you went and the onboard shops were expensive but plenty of choice. Good prices tho on tobacco and alcohol. Only real let downs and frustrating issues were there's only one small part of one deck for smokers which is deck 18. Plus half the lifts were never working so U spent half your time waiting for a lift to take U anywhere, sometimes waiting as long as 10-15 minutes.
All aside I enjoyed my 1st cruise but unsure wether I will do another.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

We were first time cruisers… but this…

We were first time cruisers… but this won’t be our last. We were wowed by the food (choices, how it was cooked and presented), the staff (all approachable, friendly and happy to help), and the general organisation, particularly with regards to disembarkation (which was a dream compared to travelling by plane)

18 April 2026
Unprompted review
Rated 5 out of 5 stars

A week in the fjords

We have just returned from a week sailing in Iona around the fjords.
We had a wonderful time. The ship is lovely and clean and fully accessible. Good range of dinning options, great excursion options.spa was wonderful
Would use p and o again

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Go for it!

absolutely loved it !everyone was friendly excellent food quality and choice. Great entertainment great locations. wherever the ship stopped it was gorgeous . would definitely do another one.cant wait to do another one !

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing cruise

Amazing cruise, staff work so hard and so helpful. Great choice of food and delicious. I can’t fault anything.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

We're officially cruise converts!

Just had our first ever cruise, to the Norwegian Fjords with P&O. This was supposed to be a once in a lifetime holiday. Well, that didn't quite work out, as we've booked to sail with P&O again in 2028. From start to finish, this has been an incredible holiday - the best ever. The staff are attentive, friendly and kind. The facilities are modern and so clean. The entertainment was plentiful and so much fun. We're already counting down to our next trip!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Our first P&O cruise but definitely not our last

Just had our first P&O cruise after just one prior cruise with MSC. Wow, what a difference. With P&O we could not fault anything. The food was excellent, the staff were amazing and our cabin was very clean and comfortable. Loved the added luxury of The White Company toiletries. Could not fault the cruise at all.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Relaxing family holiday

As a family, we always thought that cruises were for wealthy people but we were so very wrong. We did our first cruise as a "let's just try it" & we haven't looked back since. The ease of checking in is fantastic, zero stress. We've don't the Fjords, Greek islands, Malta, Caribbean & can't wait to book our next one. It's a joy to wake up somewhere different every day & the food is exceptional 👌. The on board staff are fantastic, always happy to help & with a smile too. Can't wait for our next holiday.

16 April 2026
Unprompted review

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