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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, encountering issues with downloads and being forced to publish designs before withdrawing money. Customers frequently report problems with their subscriptions, with changes to terms of use and concerns regarding content usage rights despite purchasing lifetime plans. Reviewers also express strong negative opinions about the products, citing issues with image licensing and the quality of downloaded content. Many consumers were unhappy with the company's communications, citing issues with the tone and content of messages regarding alleged policy violations and payments. Additionally, people found it difficult to contact the company, with some emails being flagged as spam and a lack of clear communication channels.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers advise avoiding the site... See more

Subscription

Users describe negative interactions with subscription, often expressing frustration and anger. Many... See more

Product

Clients share negative opinions on product. Many reviewers report receiving copyright infringement notices... See more

Claim

Consumers express significant dissatisfaction with claims, particularly regarding copyright infringement.... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report receiving aggressive and threatening... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Took out a 1 month Premium plan in 2018 with unlimited full use license and downloaded a few images on three occasions during the course of that month. The plan also included permanent use though they... See more

Rated 1 out of 5 stars

I mistakenly uploaded free, AI-generated Non-commercial images to PNGtree. PNG is not willing to delete my files. Even though they have a file deletion policy, they still refuse to remove them. I... See more

Rated 1 out of 5 stars

They're sending threatening emails to people accusing them of 'copyright infringement', and the solution is to buy one of their plans, or they will pursue legal action. They absolutely will not pursue... See more

Rated 1 out of 5 stars

This company is a bottom-feeder scam site. DO NOT engage. They are harassing people via email for supposed "copyright infringement" of art that was legally purchased elsewhere, using scare tactics to... See more


Company details

  1. Graphic Designer

Information provided by various external sources

Pngtree provides free download of png, png images, backgrounds and vectors. Millions of high quality free png images, PSD, AI and EPS Files are available.


Contact info

1.2

Bad

TrustScore 1 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Pngtree is a scam company

Pngtree is a scam company. You have to be very careful before you buy. Because if you have up premium subscription you are not allowed to use it in project for a customer.

I recommend you, do not use this there are way better options

15 July 2022
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

Buyer Beware. I have had nothing but problems with this company. Starting with MAJOR limitations on downloads, which are a surprise until after you purchase. After you actually do purchase, you go through SOOOO many download verifications for every single download. It takes hours to just download a few images. Spelling errors are extremely common in graphics. Also customer service is not only slow to get back to you, but often ignores you completely. Big warning.

8 July 2022
Unprompted review
Rated 1 out of 5 stars

Scammed out of $272....

Paid $272 CAN for a lifetime license to download and use their PNG files, now I cannot contact the seller through paypal, and their customer service is claiming I simply need to use the correct login...Worked for the first few months now my login shows no downloads/subscriptions or worse yet, my nearly $300 license gone!!!!

27 June 2022
Unprompted review
Rated 2 out of 5 stars

I would never buy a membership

I stumbled upon this site several months ago and immediately began downloading my two free graphics each night. Soon after that I started noticing the issues.

One is they often type pngtree.com at the bottom of graphics, which can end up on the actual image. I use these elements for scrapbooking and don't want their logo under the family photos. Thankfully I've been able to photo edit them out every time but I shouldn't have to.

Two is they don't always edit the photos properly. Like a fireworks graphic that's supposed to fade at the edges but gets cut off sharply instead. Photo edited again but again shouldn't have needed to. Or I downloaded an underwater overlay that had light streaming from above and bubbles. It wasn't transparent, the checkerboard pattern in the background that usually signals its transparency was part of the picture. It was useless.

Three, they acquire photos that I've seen in other locations and have already downloaded. Some of them have that faded look that allows the background to show through... the one where the image was photoshopped poorly and part of the image got removed.

Fourth is the appalling spelling and grammar. They should not be making word art with phrases like "Life is better with cat" and "Cats blees this home". The latter was a premium item.

The fifth and final item is they simply don't keep their promises. I used to check my notifications when I started and was thrilled when I got notified that I was getting three free downloads that day. I clicked on the link and it said I was good to go. Then I went to download and had two free downloads. The next day I had another notification, this time for a full week. The end result was the same. If they can't be trusted to follow through with a single free download, how on earth can I trust them with a large sum of money?

I'll still keep downloading, because they do have some pretty things, but only twice a day.

8 April 2022
Unprompted review
Rated 2 out of 5 stars

Buyer Beware

Buyer Beware. I have had nothing but problems with this company. Starting with MAJOR limitations on downloads, which are a surprise until after you purchase. After you actually do purchase, you go through SOOOO many download verifications for every single download. It takes hours to just download a few images. Spelling errors are extremely common in graphics. Also customer service is not only slow to get back to you, but often ignores you completely. Refunds are impossible. No matter how much evidence and screenshots you have. I'll never purchase from them again. Big warning. Do not purchase anything from this company.

31 March 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely horrified! Do not use

I have been asking for a refund of a PNG not used or downloaded as part of their terms and conditions. Never saw my money and again and no answer from customer service.
So bad - both with the quality of the website and the customer service.
Will never use again. Best way to lose your money

14 March 2022
Unprompted review
Rated 1 out of 5 stars

WARNING WARNING......DON'T WASTE YOUR…

WARNING WARNING......DON'T WASTE YOUR TIME. EVERY DOWNLOAD YOU CLICK-ON, YOU'LL BE REQUIRED TO PROVE YOU'RE NOT A ROBOT AND HAVE TO DO THE ReCapcha EVERY FRICKIN DOWNLOAD. WASTE OF TIME. THEN ONCE A WEEK THEY WILL SUSPEND YOUR ACCOUNT FOR 24-48 HOURS, STATING THAT YOUR A ROBOT OR YOU LOGGED INTO TO MANY DIFFERENT DEVICES. FRICKIN BULLSHET. HORRIBLE COMPANY

4 February 2022
Unprompted review
Rated 1 out of 5 stars

They deleted my account no reason

They deleted my account without an email without a notice and without reason. An act like scam. I tried to contact but got no response. My account is less than 1 year old. The number of uses is less than 10 images. And do not share with anyone.

27 December 2021
Unprompted review
Rated 5 out of 5 stars

I recommend PngTree For Anyone who's…

I recommend PngTree For Anyone who's looking for Stock Graphics, especially with transparent background. They know what they are doing and it's even FREE to preview and USE PNG's. As a non paying person, you get to download 2 per day, use with attribution (no big issue), OR pay to remove that obligation

21 November 2021
Unprompted review
Rated 4 out of 5 stars

As a premium user

As a premium user, I can say it's the best choice for those who want png images. Thanks, PNG TREE for giving us such a good service.

- Mohammad

6 November 2021
Unprompted review
Rated 1 out of 5 stars

Do not trust this website

To be honest, if you are a designer or artist don't even think about this website! The experience is really worst, they do not allow you to remove your artwork and the withdrawal system totally worst and slow.

3 November 2021
Unprompted review

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