Plunge Reviews 462

We ordered a cold plunge and it's been nothing but a hassle from the beginning. Now we haven't even scheduled a delivery and they want a 25% restocking fee ($2000!) for a product that's we never received, hasn't been unboxed, or used. It's taken me a week to get extremely limited responses. They literally won't even answer a phone call and it takes days for someone to maybe get back to you. Do yourself a favor and go find a cold plunge anywhere but at this company. I dread the day I need customer service for my product.

Easy of use, good info

Thank you Madison for your availability and your contribution to help manage our crate storage issue with your success team partner Kristy.

Craftsmanship, technology, ease of use and installation, color and most importantly, the benefits of cold plunging.

I regret choosing Plunge. The purchase and delivery experience was disorganized from the start. I was told someone would contact me to schedule the freight delivery, but that never happened.

When the unit finally arrived, the chiller was defective. It has now been over 10 days with no resolution still. For a product marketed as “premium,” their operations and service are surprisingly disjointed. They offer no live support, and after I booked a call with their team, they canceled it without warning and replied by email instead. I’ve spent close to $6,000 and haven’t been able to use the product ONCE.

What’s even more frustrating is the lack of urgency or accountability. The support team seems indifferent to the fact that customers are spending thousands of dollars and receiving no value. You’re left to chase them while they avoid direct communication.

Edited: to The Trustpilot plunge response below—> recommending I “reach out to their support team,” but support won’t take my calls. What a runaround disingenuous reply to make it look to others that they care about my experience.

They’ve also deleting any and all my Instagram comments on their posts attempting / hoping I’ll go away.

Save yourself the aggravation there are other companies offering better service at a lower price. I started as an excited customer, and now I feel the exact opposite.

Delivery process has been confusing. App is not very helpful. Excited for the cold plunge. Can you confirm when it’s being delivered?

I was quoted one rate and not 24 hours later was told to could no longer provide the same promo. The shipping seem like it’s taking quite a bit and there haven’t been any updates. Still looking forward to receiving my plunge but it hasn’t been delivered yet.

So far I’m happy I mentioned in another review I had sent some messages to talk to someone and no one ever got back to me. Haven’t powered up the sauna but it looks great

In deciding to upgrade my cold plunging experience, I looked at and spoke with a number of companies. Only Plunge was able to fully explain how each option would benefit me or not. They did this by asking questions about my situation. Jonathan in particular was extremely helpful and the one who truly help form my decision.

Delivered on time by a courteous crew. Wheeled to my backyard and removed all the packing material. Water cooling as we speak for my first dip later tonight.

Jonathan L was super helpful in tackling my issue with trust and smoothness- he’s in sales, and so kindly directed me to customer support, but also escalated my ticket, which I really appreciate.

Not that great I don’t like that I can’t just call and I have to wait a few days for an appointment especially when it’s an expensive piece of equipment. I still don’t know how to set it up and can’t seem to find instructions

We have owned a plunge for over a year and have had great experience and results. In addition to helping with inflammation (which I have seen via actual bloodwork), the plunge is the only thing that has helped reduce my lichen planus, this is a very itchy rash that I get intermittently. The prescribed creams do not help, but the plunge has consistently assisted when I get a flare. Doing the plunge is always hard but I keep with the use because I see results and feel better when I force myself to use it.

John Lopez was super knowledgeable and helpful

I was referred by a close friend in Sacramento, got connected to Jonathan on the Plunge team and he was very informative and answered all my questions regarding the plunge and sauna I have ordered. Able to pickup locally to save on shipping costs. Look forward to getting everything set up!

Great customer service so far! Sauna will be installed in a week or so. More to come

Install and delivery should be on same day. A large crate in my driveway is not acceptable waiting for install to be scheduled. Sync up with your installer and delivery teams to occur on same day.

Received from Plunge:
Please note that they will aim to schedule the visit after the Sauna has arrived.

Spent $13K which includes assembly charge. I don't want a large crate in my driveway waiting who knows how long for assembly.

Before you spend over $8000 on this product beware that quality service & communication is not a priority with Plunge. When I received my Plunge it was INOP. There is no way to communicate with the company by phone. Everything is done thru email and it’s not done in a timely manner. My contractor requested a phone conversation rather than having to email back and forth and they refused. A big red flag when a company won’t speak on the phone. After a couple of weeks they shipped a part and had a 3rd party setup an electrician to come out and repair the Plunge. When this guy showed up he didn’t know what he was supposed to be doing and was given no instructions. He’d never worked on a Plunge before. We waited for over a week and received no further communication. There was no sense of urgency from Plunge as my unit sat INOP for the first 2 months I owned it. With no end in sight we reached back out and asked if we could have a local electrician try and repair it. Brian with Plunge agreed and sent us the repair instructions. My electrician was able to replace the part and get the Plunge working. He gave me the bill and I forwarded to Plunge. Brian from Plunge reached back out to let me know they would not be reimbursing us. Not only is my Plunge brand new and under warranty but I also purchased the extended warranty. This would’ve been good information to have had before we went ahead and had our guy fix it. This was just the final straw in what has been an extremely disappointing experience. My contractor and I have both asked to speak with someone further up in the company and been flatly told NO. This is a company that hides behind a computer and takes no responsibility. I would not recommend. To update to the reply below, the open ticket is simply Brian saying that we are on our own. He, like you did empathize with our situation but not enough to stand behind your product. He feels bad but not enough to pay my $400 bill to have an electrician come out and get my brand new Plunge working.

Initial purchase was fine. The problems started shortly thereafter however. It was advertised by Plunge that the delivery service would deliver the plunge to its final location, unbox it, then take the shipping trash away. I did not get delivery from the shipping service until a month after the order when they informed me they would only do curbside delivery and would not take the boxing materials. Then I followed setup protocols and the plunge turned off a minute later and would not reboot. Since then it’s been a nightmare trying to talk to an actual troubleshooter as the process is insane to actually get someone on the phone. #NotHappy