Plunge Reviews 462

Absolutely incredible sauna and great customer service! My wife and I use it daily. Great ship time, easy instal, very responsive customer service.

Great communication throughout including the App, great purchase experience with seamless FSA approval, great communication on the delivery process (Maria), we are super excited to take delivery. By the way, the intro video in the warehouse by Mike and Ryan was a nice personal touch.

The plunge product broke after less than two months of use. The customer service is horrible. You can’t actually speak to someone to troubleshoot. Even after you book an appointment to speak to one of their engineers, they don’t ever call. I’ve never been so dissatisfied with something that they boast as being a high-end product. They don’t care. They just want to make money and they don’t stand behind their product.

My cold plunge from this company has broke multiple times in the last year. The first time they gave me a super hard time as if I wasn’t cleaning it before sending a new one. The second time I was out of warranty and it broke only a few months after and they still would not honor even a replacement part. They would not even honor an extended warranty. This replacement part costs 2,000$! Representatives like Brian were unhelpful in getting me to somebody that could help with this. These products are super expensive it’s not like I’m complaining about a chair.. This is something that is supposed to last for years regardless of warranty. if you’re looking for a company that is high end and that provides good services to their clients. I would recommend going elsewhere

I bought a sauna mini. got the professional installation for $800. After about 30 days the door started sagging and became nearly impossible to open. When i contacted plunge, they asked me to take photos with a level, which I did. The bubble is inside the black lines of the level in all photos, but that was apparently not "level enough". They proceeded to ask me to essentially take the whole sauna, or parts of the sauna, entirely apart, rebuild it, and shim it- or to pay approx $1000 to have someone come do it for me. They blamed my "site prep" for the issue. The sauna, per my photos, is level, and I refure to pay that money or diassemble the sauna (if I could do that I wouldn't have paid $800 for professional assembly) to make it even more level- which is a baffling thing in itself. It took me about 35 emails to get to this place- which is truly maddening. Terrible experience all around. Do not recommend. OF NOTE- I also left a review on their website- where it appears you can do that under the sauna mini. Turns out- that review section, which is managed by Okendo (I got a hold of them) can collect the reviews, but Plunge seems to be suppressing the reviews that they don't like, and thus, on their website- the mini sauna shows up as having only 7 reviews with a 4.7 rating. That is, unfortunately, a catered list of reviews that masquerades as something else. So dissapointing.

I got a plunge a couple of years ago and had great experience. I recently moved into new home that needed renovations and got a a new all in one plunge and my contractor couldn’t get ahold of anyone to get help with installation like the first time and after we got it installed it was defective. Sent almost a month trying to resolve problem and I am still waiting for tech to come out. Have sent many e mails and still no tech response. This plunge was more expensive than the first and service was terrible would not recommend. Update it’s Jan 29th and after 6 weeks this review I got someone to fix filter problem and just tied to fill it up and I have another leak. Waiting for them to ok sending out someone to fix that! I wouldn’t recommend paying 9,000 dollars for a plunge that doesn’t work and takes forever to get serviced. It’s been in my house for 2 months and it still doesn’t work. It takes days to get an answer from email. All in one is too expensive and they can’t service them.

I purchased a Plunge unit (>$6,000) less than three years ago, and my ownership experience has been dominated by repairs and downtime rather than anything close to “set it and forget it.”

Within the first few years, my unit required repeated troubleshooting and multiple component replacements. To date, I am on my third InkBird probe, second chiller probe, awaiting my second pump, and I’ve also had to fix multiple valve leaks. Each time a component was replaced, another issue surfaced.

Most recently, after replacing major components (including the chiller and control/probes), the unit again became non-operational due to a pump failure.

This ongoing repair cycle has been time-consuming and stressful, and it goes well beyond what I would consider normal maintenance (cleaning, filters, water care, etc.).

Important for shoppers: I purchased the third-party extended warranty (Clyde/XCover). Based on the frequency and cost of issues I’ve experienced, I believe that without this extended warranty my unit would likely have been inoperable within the first year, or would have required significant out-of-pocket repairs. Even with warranty coverage, you should expect to devote real time to troubleshooting, coordinating claims, waiting on approvals, swapping parts, and dealing with downtime.

Customer support has consistently taken a “replace parts until it works” approach. While that may eventually restore functionality, it has not been a durable or premium experience. I have filed five repair claims, and each one has taken a minimum of three weeks to resolve between contacting support, submitting documentation, claim approval, and shipping parts. In total, my unit has been out of service for approximately five months during the less than 2.5 years I’ve owned it.

It’s also worth noting that most (though not all) repairs require the customer to personally perform the part swap. If you are not mechanically inclined or don’t own basic tools, that’s an important consideration.

At this price point, there are multiple premium cold plunge options on the market. If you’re shopping, I strongly recommend comparing alternatives and factoring in reliability, service model, and the true time cost of ownership - not just the purchase price.

You snuck in an insurance charge over $150. You’re horrible. As if you’re not making enough. The carrier is responsible for the insurance not the buyer. Con people. Beware

0 stars if I could.

This entire experience has been a disaster. I set up an appointment to speak with a sale rep and tell them where I live, where I intend to keep the Pod, and confirm I was buying the correct unit.

I live in Colorado and the unit would be in my garage. I asked her about needing the heated unit, but say I had no intention of ever using it as a hot tub. She said then, I only need the base model, which worked with the budget and I placed the order. Had she explained I would need the heated unit, I would have never made the purchase.

I read every word on the FAQ and based on the back and forth with the sales rep, I made the purchase.

The first thing I saw when I opened the box was “if ambient temps get below 32 for more than 12 hours, you need to drain the unit”.

I wrote in asking about this and why they didn’t bring this up in the consultation and that’s when they asked… will it get below freezing?

Yes, it’s a garage in Colorado…

Then she said, since you’re in a garage (indoors) you can’t use the heated unit anyway.

Why was that not explained when I was asking which unit was appropriate? She said, if I don’t plan on using the heating unit, don’t bother. The cold of the garage will actually make the unit more energy efficient!

The customer service rep that they assigned me said “it’s your job to do due diligence”. I consider reading every word on the webpage about the unit and talking to a consultant my due diligence.

I asked for a refund and they said it would cost shipping and a 10% restocking fee. So, close to 2k to return something I would have never purchased if the rep asked basic questions.

I posted a review similar to this (no profanity or rude words) on their website and it was never published. I asked and they said “we do receive a large number of reviews, and while we aim to share a variety of honest experiences, not every submission is published on our website”

To them, apparently a “wide variety” means they only post the 5 stars and only
One 4 star - to seem honest.

Ultimately I had to pay $635 to return the unit, but the Financing company Bread that offered the 0% financing through is claiming I still owe closer to $750, but can’t explain why and refuses to call Plunge.

I’ve tried 3 times this week to talk to someone and I’m getting nowhere.

Buyer beware of this horrible sales staff and customer service group.

If you’re spending this kind of money, do it with a different company or just go burn $1,000 in your backyard and save the headaches

Horrible customer service!!! Do.not.use. After spending $1000 on replacing a light and pump, my $740 service charge (4 hour minimum) was changed to $1400. It takes forever for them to respond and, when called, their customer “service” reps are clueless.

It great. I have lower back issues sciatica, and it just relieves it.

Jonathan Lopez was extremely helpful during our phone call. He took the time to explain the differences in certain features and products.

Hi Mike & Ryan,

5 stars would have been my rating if only when you unselect the shipping insurance it stays unselected. Also no military discount offered. Not expected, but always appreciated when companies do... from a 30 yr military veteran. The product looks amazing and I am very much looking forward to plunging in the new year. 😀

Plunge reached out and they did help support me in fixing my ice bath however I did have to pay for the replacement parts even tho the plunge is still pretty new overall great response time and support just feel like the cost of the plunge should be reduce quite a bit if parts are havin to be replaced after a year of use this will be my second part replacement.

You sent me this Plunge, but nowhere do you identify what model it is. How am I supposed to know what instructions I follow?

Plunge is absolute dog water. My buddy purchased a plunge from them a year ago. He’s had 3 leaks, the last being a catastrophic leak, despite plunges advertisements about the reliability and quality of their build. Customer service provided absolutely no solutions other than “hey just purchase another one.” Pathetically bad company and products.

Wow amazing

Epic Sauna on its way to Nashville Tennessee

The process so far has been seamless and in the middle of holiday season I should have a crispy sauna here in under ten days delivered and installed

I recommended Plunge to hundreds of people who became customers. I LOVED using my Plunge until the power adapter for the pump stopped working. For months I tried to get the company to honor its extended warranty. Rather than replacing the power adapter (which I had to independently source from China), they sent a replacement pump that required so much technical equipment and expertise that it was non-viable. Further, as a person with impaired hand function, it was an offense to suggest that I could replumb the entire tub. This company's replacement part and service profile is objectively the WORST I've seen.

So far the experience has been… not good. I’m hoping to have cause to come back and upgrade this review later. At this point, we’ve been basically forced into going through with a purchase or be charged a 25% “restocking fee” ($2k!) for something they haven’t even shipped to us yet. After ordering they decided our stairwell would be tough for the delivery guys despite 3” of room on each side. So we said if you won’t deliver the order, then cancel it. Which they won’t do without charging us $2k. On top of putting us between a rock and a hard place, it has been a nightmare trying to get a hold of anyone at the company to figure this out with! So unresponsive. But happy to charge us $2k for nothing even though they are the ones making the call about not delivering.