Some days I’d get good reach and other times nothing really moved. It felt a bit unpredictable. I appreciate that it wasn’t spammy, but I just wish it had more consistent impact. Not terrible, just no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Plixi sure helped us get our Instagram marketing running’ on autopilot, which saved a whole lotta time. Thing is, setting’ it up wasn’t exactly a walk in the park some options were tricky to figure ou... See more
Company replied
Plixi has been a steady addition to my Instagram routine. The setup was simple ans the platform runs mostly in the background. I noticed gradual follower growth that didn't feel artificial. The only t... See more
Company replied
3.1
Average
425 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Signed up for Pro have yet to be…
Signed up for Pro have yet to be contacted as it has been " analyzing my site for the last 3 days. Avoid this site.
21 January 2026
Unprompted review
Reply from plixi.com
Hi Vickie,
Thank you for your feedback — we’re sorry for the frustration you experienced during onboarding and appreciate the opportunity to clarify.
After you signed up for the Pro Monthly plan, your account entered the standard warm-up and analysis phase required for optimized, organic growth. Unfortunately, a mailbox error prevented our initial response from reaching you, which understandably made it feel like you were being ignored. At the same time, a temporary data-gathering issue on our end affected some new account setups and contributed to the delay you saw in the dashboard.
We did our best to explain the process, offered guidance and a goodwill discount, but we understand this did not align with your expectations for immediate results. As a result, your subscription was canceled and fully refunded, and no further charges will occur.
We regret the miscommunication and delay and appreciate your feedback, which helps us improve onboarding clarity and system reliability.
Best wishes,
Plixi Team
Scam- stay clear.
Scam- stay clear.
Set up to rip u off and deliver fake promises.
Bot accounts are added to show more followers. IG deletes them. Deliberate manipulation by this company. Claim to be in US but doubt it.
18 January 2026
Unprompted review
Reply from plixi.com
Hi Ray,
We’d love the chance to resolve this with you. Since we didn’t receive the details we requested, please reach us at support@plixi.com so we can assist further.
Best wishes,
Team Plixi
Everything‘s already been sad about…
Everything‘s already been sad about this company. They open up another site Plex.AI so they can get better reviews on trust pilot. Same junk. I don’t need to say anything else. Look at all the negative reviews. My experience falls in line with every single bad review on here. Unfortunately there is really no good company out there that has great ratings to drive in more followers. . I researched it and the highest one didn’t even have three star rating.
17 January 2026
Unprompted review
Reply from plixi.com
Hi Mark,
Your feedback matters to us, and we tried reaching out for details to look into this. Since we haven’t heard back, kindly get in touch at support@plixi.com.
Best wishes,
Team Plixi
It’s a SCAMMMMMMMMMM please DON’T use this…
It’s a scammmmmm please no one use this platform, they deducted 69 USD form one month after 4 days no growth at all and their answer was we need to do more analysis. It’s a scammmmmmmmm , also once you subscribe there will auto deduct every month without your consent , Edit : they are claiming I recieved the service today is the 15th of Jan I have seen 0 growth on my account it’s a scam
8 January 2026
Unprompted review
Reply from plixi.com
Hi Riham,
Thank you for your feedback — we’re sorry to hear the service did not meet your expectations.
After you signed up, you contacted support requesting a full refund because no growth had occurred within the first 24 hours. Our team explained that all new accounts go through a warm-up phase where the system analyzes the profile, content, and targeting settings before outreach begins. This phase is normal, and results are gradual rather than instant.
We also clarified that subscriptions renew monthly and can be canceled at any time. Per your request, we processed a scheduled cancellation, meaning your account will remain active until February 10, 2026 and no further charges will occur. Since services had already started and access remains available for the duration of the paid period, the subscription was not refunded.
We understand the frustration around not seeing immediate results and appreciate you taking the time to share your experience. Feedback like this helps us improve communication around pacing and onboarding expectations.
Best wishes,
Team Plixi
Absolute Scam
Absolute Scam! Plixi Website and marketing looks great; however, followers are fake. No engagement, all bots - terrible for all the hard work I have done to establish my business and Instagram. I do not believe in buying followers, but I wanted engagement and real organic growth. I paid over $50 USD and received only fake profiles who are following thousands, yet there are no comments or engagement on their page. Wish I had read the overwhelmingly negative reviews before purchasing. Total scam. Cancelled subscription
12 January 2026
Unprompted review
Reply from plixi.com
Hi Deb,
Your feedback matters to us, and we tried reaching out for details to look into this. Since we haven’t heard back, kindly get in touch at plixi@support.com.
Best wishes,
Team Plixi
It’s a complete scam.
It’s a complete scam.
They offer a basic package including 1K followers per month guaranteed.
I got 120 over two weeks, then lost 100 in 48H and never got a single new one from them again
9 January 2026
Unprompted review
Reply from plixi.com
Hi Francesca,
Thank you for sharing your experience — we’re sorry the service didn’t meet your expectations.
You first contacted us regarding follower drops. Our team explained that fluctuations can happen when Instagram removes inactive or non-compliant accounts and confirmed that growth is organic. We offered a 50% discount for the next month, which you accepted.
You reached out again about slow growth, and we provided guidance on how organic results vary depending on content, posting frequency, and engagement. You canceled your subscription through the dashboard. The service remains active until February 10th, and no refund was issued as services were rendered during the billing cycle.
We understand how early fluctuations can shape perception, and we’re sorry the results didn’t align with what you were hoping for.
Best wishes,
Team Plixi
absolute shite platform
absolute shite platform, zero interaction, and full of bot accounts. a complete waste of money
7 January 2026
Unprompted review
Reply from plixi.com
Hello,
Your feedback matters to us, and we tried reaching out for details to look into this. Since we haven’t heard back, kindly get in touch at support@plixi.com
Best wishes,
Team Plixi
total scam.
total scam.
They promised guranteed user growth not bots. but reality is bots less than 100 are added and they keep getting removed from instagram. Asked for the refund but they declined.
6 January 2026
Unprompted review
Reply from plixi.com
Hello Yuto,
We understand your frustration, but we could not confirm your record due to missing information. Please reach out via support@plixi.com so we can help directly.
Best wishes,
Team Plixi
DO NOT TRUST THIS COMPANY
Do not sign up for this. It is a scam. They take your money and nothing happens. It’s all fake and when you ask for your money back they do everything to avoid this. DO NOT TRUST THIS COMPANY. They are masterful at manipulation and spin every possible reason to claim they’re “doing the work” but they’re really criminals in disguise. They need to be stopped and investigated. Don’t make the stupid mistake I have made.
6 January 2026
Unprompted review
Reply from plixi.com
Hi Christopher,
Thank you for sharing your feedback — we’re sorry to hear you came away with this impression and would like to clarify what actually occurred.
Shortly after signing up, you reached out to support requesting a full refund based on negative online reviews you encountered, rather than on the performance of the service. At the time of your request, your account was already active, data collection had begun, and resources had been allocated — which is how the service initializes once a subscription starts.
Over multiple messages, our support team explained the subscription terms and offered several resolution options, including account credits and a partial refund via plan downgrade. These options were declined as you repeatedly requested a full refund. To resolve the situation and avoid prolonged escalation, you ultimately agreed to downgrade from the Annual Experts Plan to the Monthly Experts Plan. After this confirmation:
✓ Your account was downgraded as requested
✓ A refund of $619 (the difference between plans) was issued
✓ No future charges will occur beyond the current monthly term
We understand the frustration that led to your review and appreciate the opportunity you gave us to work toward a solution. While we respect that the service did not meet your expectations, labeling the company as “scam” or “criminal” does not reflect what actually transpired.
We genuinely appreciate your feedback and hope the clarification helps provide additional context for others reading this.
Best wishes,
Team Plixi
Scam - already unsubscribed but still charged on my credit card
This service is so bad, not real account and also the worse thing that I have unsubscribed long time ago and it should last until Dec.25,2025 but after dec 25 I got deducted report from my credit card. I tried to contact CS but no response in a week. Totally scam. Cannot delete my account cannot delete my credit card. Totally scam
25 December 2025
Unprompted review
Reply from plixi.com
Hi Ikhwan,
We attempted to validate your concern but could not do so without the details we requested. For assistance, kindly get in touch at support@plixi.com
Best wishes,
Team Plixi
Plixi is the biggest scam!!!
My experience with Plixi:
• Plixi sets up accounts to follow your profile automatically.
• When you check these followers, many appear to be AI-generated or fake profiles.
• These accounts usually:
• Have hundreds of followers but follow thousands of accounts.
• Post content with no engagement (no comments or likes).
• If comments exist, they often sound awkward or AI-generated.
• The followers do not feel genuine and add no real value to engagement or growth.
Overall impression:
• The growth does not appear organic.
• It feels misleading and not worth the money.
• Based on my experience, I would consider it a scam rather than a real growth service.
24 December 2025
Unprompted review
Reply from plixi.com
Hello Sally,
Thank you for your review. We’re really sorry to hear about your experience and we genuinely want to help resolve this.
Unfortunately, we’re unable to locate any account or order details using the name or email provided in this review. Please reach out to us directly atsupport@plixi.com using the email address associated with your subscription or payment.
Once we have that information, our team will be happy to investigate and work with you to resolve the situation as quickly as possible.
Best wishes,
Team Plixi
Over $300 charged for low-quality, ineffective service — scam indeed
I subscribed to Plixi expecting a legitimate Instagram growth service. Over roughly two months, I was charged more than $300, and the results were nowhere near what was promised.
Here’s what actually happened:
The “growth” appeared artificial and low quality
Engagement was negligible or irrelevant
The service felt automated and generic, not targeted or “AI-driven” (tl;dr: they use GPT 4-o while 5.2 is almost getting old, hah) as marketed
Support was slow and unhelpful when concerns were raised. There seems to be zero visibility on the site regarding the plan subscription/recurring/one time charges and no clear path to cancelling modules, except cancelling the account altogether, which is the best thing to do in hindsight, indeed.
In short: high cost, poor delivery, zero meaningful value.
What’s most frustrating is the disconnect between marketing claims and real outcomes. The service is positioned as premium and intelligent, but the output felt like something you’d get from a cheap bot farm — except priced at a premium.
I’ve since stopped using the service and would strongly advise others to research carefully before subscribing, especially if you’re a creator or business expecting real engagement or measurable ROI.
This review is shared to help others make an informed decision.
21 December 2025
Unprompted review
Reply from plixi.com
Hello Sukanto,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify a few points based on our records. You subscribed to the Pro Monthly plan with multiple add-ons, which together accounted for the charges over the two-month period. During December, our support team assisted multiple times with account access, billing visibility, payment method consolidation, and canceling add-ons, including stopping renewals to prevent further charges. We understand that confusion around whether certain add-ons, such as the Follower Boost, were recurring contributed significantly to your frustration, and we regret that this was not communicated as clearly as it should have been.
All active subscriptions and add-ons were fully canceled once requested, and no further charges were scheduled. As outlined in our Terms of Service, charges for active billing periods where services had already started were not eligible for refunds, which was communicated by our support team at the time.
We take concerns about result quality, transparency, and support responsiveness seriously. Your feedback has been shared internally, as it highlights areas where expectations, communication, and outcomes clearly did not align. We appreciate you taking the time to share your experience and are sorry we did not deliver the value you were looking for.
Best wishes,
Team Plixi
Fraud, Scam, False Information
Deceptive Service - No Refund After 2 Hours
Rating: ★☆☆☆☆
I signed up for Plixi hoping to achieve real, organic follower growth for my Instagram account. However, just 2 hours after subscribing, I researched the service more thoroughly and discovered alarming reviews on Trustpilot, Facebook, and Google. The ratings ranged from 1.2 to 2 stars across platforms, with numerous complaints about the service's legitimacy and effectiveness.
When I immediately contacted them to cancel and request a refund, I was given what I can only describe as a dishonest excuse. They claimed that "resources had already been allocated" to my profile and refused to process a refund—after only 2 hours! This is absurd and clearly a tactic to trap customers into paying for a service they don't want.
If a company truly cared about organic growth and customer satisfaction, they would honor cancellation requests made within hours of signup. Instead, Plixi uses deceptive practices to keep your money regardless of how quickly you realize their service isn't legitimate.
My advice: Stay away from Plixi. Do your research BEFORE signing up, and look at the overwhelmingly negative reviews across multiple platforms. This is not a trustworthy service for genuine Instagram growth.
4 December 2025
Unprompted review
Reply from plixi.com
Hi Ester,
Thank you for sharing your concerns. We understand how frustrating this situation felt, and we appreciate the opportunity to clarify what occurred.
You signed up for the Pro Monthly Plan on December 4, and contacted our support team within a couple of hours requesting cancellation after reviewing third-party reviews. At that point, you were informed that the subscription charge had already been processed and that initial campaign preparation had begun. As part of standard support practice, a discounted retention option was offered, which you later declined.
Following further review and escalation, our billing team confirmed that you were still within the 7-day refund eligibility period, and a full refund was approved and processed.
We regret the confusion and frustration during the initial exchanges, and we take feedback like yours seriously. Our intention is never to trap customers, but to operate within our policies while also resolving situations fairly once fully reviewed.
We appreciate you bringing this to our attention.
Best wishes,
Team Plixi
I know now the good reviews are fake!
I know now the good reviews are fake!
I signed up and started losing followers rather than growing them!
difficulties in stopping the subscription.
2 December 2025
Unprompted review
Reply from plixi.com
Hi Farnaz,
Despite our request, we did not receive the information needed to verify your case. To clarify, we invite you to contact us at support@plixi.com.
Best wishes,
Team Plixi
Took £71 of my money and did ZERO
Took £71 of my money and did ZERO! They just sit on your account and take money and then blame you for not engaging with them. Even after engaging with them my account didn’t do anything. Absolute scam artists.
3 December 2025
Unprompted review
Reply from plixi.com
Hi James,
We’re sorry to hear about your experience. After reviewing your account, we can confirm you signed up for the Pro Monthly Plan with the Engagement Add-On on November 10. When you contacted support on November 17, your account was still in the warm-up phase, and guidance was provided to improve targeting, which you confirmed was applied.
Our review later showed that your subscription was interrupted early due to an Openpay payment issue, which caused the system to stop all growth and engagement before the month was completed. This disruption prevented the service from running as intended.
We understand your frustration and regret that this led to a disappointing experience.
Best wishes,
Team Plixi
Plixi is a scam
Plixi is a scam. I signed up for the service via Instagram but never received a payment receipt or a confirmation of my payment transaction. After reading reviews, within 20 mins of signing up, I emailed customer support and asked for my account details to be cancelled and a full refund. They said they couldn’t refund me but cancelled the account. Poor business practices and customer service.
30 November 2025
Unprompted review
Reply from plixi.com
Hello,
We understand this may be frustrating. Without the requested details, we couldn’t confirm your record, but our team is available at support@plixi.com to assist you anytime.
Best wishes,
Team Plixi
scammers
scammers, they dont give real followers only smm bots
+ youll never be able to cancel your subscription without contacting your bank to block them from charging you.
26 November 2025
Unprompted review
Reply from plixi.com
Hi Almo,
We understand this may be frustrating. Without the requested details, we couldn’t confirm your record, but our team is available at support@plixi.com to assist you anytime.
Best wishes,
Team Plixi
I was initially very interested in the…
I was initially very interested in the service and the business model, but I had a highly disappointing experience. I subscribed to the Pro Plan with a clearly advertised price, yet over 600 USD was charged to my account without explanation. I immediately contacted customer support, but after several attempts, I received no response.
Charging a completely different amount, without transparency and without any support, is unacceptable. It feels misleading and unprofessional. I expected trust, clarity, and proper customer service – unfortunately, I received none of that.
Until this issue is resolved correctly and transparently, I cannot recommend this service. Clear pricing and responsive support are the minimum a customer should expect.
27 November 2025
Unprompted review
Reply from plixi.com
Hi Ilaria,
We understand this may be frustrating. Without the requested details, we couldn’t confirm your record, but our team is available at support@plixi.com to assist you anytime.
Best wishes,
Team Plixi
WARNING: Charged $632.46 instead of monthly subscription - Unauthorized billing
I signed up for what I thought would be a simple one-month subscription plus one addon to try out Plixi's service. Instead, my card was charged $632.46 USD without my authorization on November 23, 2024.
I NEVER agreed to any annual plan or premium package. I specifically wanted to test the service with a monthly subscription first, which should have been a fraction of this cost. There was no clear indication during signup that I would be charged this massive amount.
This is completely unacceptable business practice. Either their billing system has serious issues, or they're intentionally misleading customers during the signup process. A charge of over $600 when you're expecting maybe $50-80 for a month is not a small "mistake."
Currently waiting for customer support to respond and refund my money. If you're considering Plixi, BE EXTREMELY CAREFUL during signup and take screenshots of everything. Better yet, use a virtual card with a spending limit or avoid them altogether until they fix their billing practices.
Will update this review if they resolve this quickly and professionally, but charging 10x what a customer expects is inexcusable.
20 November 2025
Unprompted review
Reply from plixi.com
Hi Robin,
We understand this may be frustrating. Without the requested details, we couldn’t confirm your record, but our team is available at support@plixi.com to assist you anytime.
Best wishes,
Team Plixi
Complete false advertising and it even…
Complete false advertising and it even seems like their customer service they boast about, are ai generated bots.
They say they using organic growth practices and specifically say they don’t use fake followers which is some kind of semantic game they are playing.
Literally every follower I gained from the service was fake. They don’t engage, respond to DM’s, or even have normal usernames. They are the epitome of fake followers.
Further, when you post a reel you’ll get like 2,000 views in seconds and when you look at insights you’ll notice it’s all driven directly through your profile and not organic discovery. Also, it’s only viewed for exactly 2 seconds to register a view and discarded just like fake engagement works. Which triggers the algorithm not to push your content to organic discovery.
This is worse than buying followers and is a huge scam.
19 November 2025
Unprompted review
Reply from plixi.com
Hi,
Thank you for sharing your feedback, Chris. We’re sorry to hear that your experience didn’t meet your expectations, and we understand how frustrating it can feel when results don’t align with what you were hoping for.
After reviewing your account, we can confirm that you requested cancellation of your Basic Monthly Plan, citing concerns about follower quality. While our team explained that all followers are real users and that the early warm-up phase may include testing different audience groups, we recognize that the accounts you saw did not feel authentic to you and that this impacted your trust in the service.
Our support team also provided guidance on optimizing your setup and improving growth performance, but we respect that you chose to continue with the cancellation at the end of your billing cycle. As requested, your plan will not renew.
We appreciate you taking the time to share your concerns, and we’re committed to improving the experience for all users. If you decide to revisit the platform in the future, our team is always available to help ensure your account is set up for the best possible results.
Best wishes,
Team Plixi
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