PlexusDx Reviews 

Do not waste your time or money with PlexusDx. My experience with them has been an absolute nightmare regarding both starting a simple prescription and trying to get my money back.

I signed up for their tirzepatide intake and prescription services, but I quickly lost all confidence in their clinical care model. The process was plagued by repeated intake errors, frustratingly redundant communication loops, and a total lack of clear answers from their clinical team.

When I gave up and requested an immediate cancellation and full refund, the hassle only got worse. Despite being told by multiple representatives that my cancellation request was submitted to billing, getting straight answers or direct contact information for their billing department has felt impossible. As of today, I have not received a refund.

Save yourself the headache and go with a provider that actually has competent clinical support and transparent billing. Getting a prescription started shouldn't be this complicated, and getting your money back shouldn’t be a fight.

What started off a little bit rocky turned into a phenomenal experience. I had placed an order right before a major US holiday causing a shipping Delay. The COO, Adam, MADE SURE to make it right. He provided top notch customer service and communicated every update with me. He reached out personally to apologize and put my anxiety at ease. He is professional, helpful, and provided the best customer service I have ever received. 5 outta 5 stars. Ill be sticking with PlexusDx for my prescription needs.

So far my experience has been wonderful. I got approved fast. And I signed up on a Sunday night my shipment got to me fast. I was able to up my dosage after a month and I'm seeing better results than I do on Ozepic. I've only experienced a little of nausea and throwing up but after my second month I'm feeling much better. Dr responds fast and the price is affordable will definitely recommend.

Fast service, easy process and great communication and customer service.

Easy to initiated with great follow up. Best price for what I need. I’m a retired nurse and I appreciate the review of my progress from their staff.

Very happy with all the questions they answered and how responsive they were. They ship super quick and are very affordable. I feel great and have been seeing positive results. Impressed.

Great product and excellent communication

Simplicity of explaining the process and what it entails. Quick response to questions asked. The price is manageable and delivery is quick. Questions and visit are brief and the ability to start and stop your program is also benificial.

Great job, thanks for all the great info

So far the service has been quick and exceptional. I can contact real people and they were very helpful when I needed time to make a payment. The medication is perfect and I can’t think of one bad thing to say. Outstanding.

Great service. Fantastic reports that got to the heart of the mass of data. About to place orders for the entire family.

I was able to find oral GLP-1 microdose at extremely affordable prices! The intake process was fast and easy. My husband and I both started and are very happy with this process.

The service team is great and very responsive. They actively assisted me getting the shipment sent after a brief delay at the pharmacy and the refill process was seamless!

I placed an initial order for 3 products MIC-B12, sermorelin and GLP-squared pill. The products were approved, then I realized they made an error. I paid for the GLP-squared pill and they tried to ship me the injection. They shipped me the MIC-b12 injection I ordered and nothing else. I have followed up 7 times to see where the status of my order is, I have also requested to cancel due to lack of understanding their own supply chain and knowing where my order is and a timeline of when it will ship. This has been going on for over almost 3 weeks now.

I was really hopeful with this as the price was affordable but upon getting signed up quickly with Adam I have been reaching out with questions since the 16th, it is now the 21st, with no response from my team. I am ready to cancel my subscription because I feel like I want a team who cares and is always checking in

I did the genetic testing (which was easy to do) and one hour consult with Jayden Lee EMBA, Pharm D. I really appreciated the results and time taken. He did help me not panic at all the yellow/red on my test results. 😅

I don't usually write reviews, but this one was worth it.

I've done plenty of blood work over the years, and while it tells you what's happening right now, I always felt like I was missing the "why." The PlexusDX DNA test filled in a lot of those gaps. It gave me insights into how my body is wired, everything from metabolism and inflammation to nutrient needs, stress response, recovery, and hormone pathways.

What I appreciated most was that it didn't feel like one of those gimmicky DNA reports that tells you whether you like cilantro. The information was detailed, practical, and actually useful. It helped explain why certain diets, supplements, and exercise programs have worked for me, while others never seemed to make a difference.

One thing that really stood out was the peptide pathway information. I haven't seen that included in other DNA tests I've looked at. I ordered the peptides and the supplemnets they suggested. I can't wait!

The report was easy to navigate, professionally put together, and gave me a much better understanding of my health than I expected. Since your DNA doesn't change, it's something I'll be able to reference for years instead of repeating expensive tests over and over.

If you're someone who wants a more personalized approach to your health instead of guessing, I'd absolutely recommend it.

So far, so good. Had a snag with logging in but finally got it resolved. Customer Service was superb! Adam was extremely helpful.

With the methylation test I would give 5 stars. I purchased a consultation with Jaylin and it inspired me to look closer into supplements.
HOWEVER I purchase peptides, was approved, prescribed and billed. They HAVE NOT answered me on the portal. Instead they have sent me a message to complete an intake form.
DO THEY NOT KNOW WHAT THEY ARE DOING? I will call tomorrow. Depending on the response I may cancel peptides with them.

I wanted to take a moment to share my experience with PlexusDx, as I believe their level of care and professionalism truly stands out. From the very beginning, their team has been attentive, responsive, and eager to help, making the entire process seamless and reassuring. Every question I had even as a new customer navigating some unfamiliar territory was met with patience and thorough explanations, ensuring I understood each step and felt confident about my treatment.

What impressed me most was the genuine commitment to making sure I received exactly what I needed, whether it was clarifying medication details, assisting with logistics, or guiding me through the portal and intake process. The support team and clinical advisors were always accessible and proactive in their communication, which made a big difference in my overall experience.

If you’re looking for a company that puts customers first and goes above and beyond to deliver quality service, I highly recommend PlexusDx. Their expertise and dedication are matched only by their kindness and willingness to help. I will continue to spread the word, they are a true asset to anyone seeking precision wellness solutions.

Best regards,
John Infantolino