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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often describing it as innovative, well-designed, and robust. Many appreciate its quality and how it keeps their dogs engaged and stimulated, with some noting its effectiveness even for strong chewers or older dogs. The staff is also frequently praised for their kindness and excellent customer service. However, some customers mentioned that the toy's size might be frustrating for smaller dogs trying to carry it, and a few found the main hole a bit too large, making it easier for treats to come out. There was also an instance where a dog created a second hole in the product.

What people talk about most

Product

Consumers find the product to be highly positive, with many praising its ability to keep dogs engaged and... See more

Quality

Users describe positive interactions with quality, consistently praising the products' durability and robust... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the product... See more

Staff

Customers had positive experiences with staff, highlighting their kindness and helpfulness. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

He absolutely loves it! We always use some kind of enrichment tool for his mealtimes and he was getting a little bored of the current options, spaniels certainly are too clever and fast! This is perfe... See more

Rated 5 out of 5 stars

We absolutely love our Roolo and all the team at Play9! Alfie has always learnt how to hack puzzles and other enrichment games but he still hasn’t managed to out smart the Roolo which makes it much... See more

Rated 5 out of 5 stars

I'm genuinely impressed with Play9's new range of all-natural, air-dried treats. Their single-protein recipes and UK-sourced meats make them a trustworthy option for dog owners who value quality.... See more

Rated 5 out of 5 stars

The Roolo has been an absolute game-changer for our dachshund on crate rest. He was becoming very frustrated that he couldn’t go for his usual walk and he was desperately seeking stimulation and enric... See more


Company details

  1. Pet Store

Written by the company

Welcome to Play9, home of The Roolo® 🎉 We're driven by one sole mission: to enrich the lives of your furry friends 🐾 We're committed to all pooches' happiness & welfare so we're stopping at nothing to help as many of these amazing creatures as possible 🐶 Join us at Play9, where every happy wag of the tail is a testament to our mission fulfilled. Viva the #enrichmentrevolution ✌️


Contact info

4.8

Excellent

TrustScore 5 out of 5

382 reviews

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the Roolo

I purchased one in December for my pooch and he loved it so much, I purchased another one for my daughter’s pooch.

The Roolo is genius and the service from this business is excellent.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant toy

I have tried loads of toy for my clever Sheltie and this is the best I have ever bought. He doesn’t bark because he is concentrating so much on getting the treats out and it doesn’t damage furniture. Worth the money

1 February 2025
Unprompted review
Rated 5 out of 5 stars

This is a brilliant invention

This is a brilliant invention! One of my dogs absolutely loves it. It's always been a struggle to get him in from the garden but all I have to do is rattle his Roolo and he is in like a shot, and it keeps him busy for ages. Rather wonderful customer service, too!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

FANTASTIC product and customer service

Thank you so much for your amazing product. Bella absolutely loves her Roolo!!!!!! She's allowed it each morning with her breakfast in, making her meal times a lot more fun! She simply can't wait to play with it, jumping up at me as she sees me filling it. Bella is a jack russell with a very strong jaw, but Roolo stands up to the beating!! If anyone is worried about the product quality or it's longevity, please be assured, this product is BRILLIANT!!!! Absolutely fantastic customer service and I wish Play9 all the success in the world.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

My dog loves the roolo

I have a yorkipoo, who loves snacks. I nought him a roolo for a Christmas present, he loves Playing with it, it's sturdy, big enough to stop going under furniture. It is a brilliant boredom buster, gives me a few hours of peace. Its blue, so coal can find it easier, blue is one of the colours that dogs can see and recognise.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Great toy, robust and different

I bought 2 Roolos for Christmas presents one for a Cavapoo and one for a mini Dachshund. The cavapoo loves it and it's a great toy when she's bored but the mini Dachshund never got it we think she is too small. However we have now adopted a rescue dog (11 months old, 12 kilos) and she loves it and gets how to play with it. So really pleased.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I purchased a Roolo and my 4 year old GSD loved it, unfortunately after a couple of play times, it started to split at the seam. I emailed the problem and within 20 mins of doing so I received a phone call regarding the Roolo. The caller was very polite, professional and easy to talk to and without hesitation offered me a replacement at no cost. I was very happy with the service and would highly recommend this pacifier for any dog. Thank you so much 😊.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Great enrichment toy for dogs


I didn’t realise the size when I bought this toy for my puppy, but that’s no bad thing- rather than having another toy to try and fish out from under the sofa, the height stops it from going under and keeps play time going.

My pooch loves to see it come out and with just a few treats, it keeps him occupied and stimulated for a good while as he figures out the best way to get to his treats.
Easy to keep clean, easy to see so not a trip hazard, perfect for travelling with.

Great company, fast shipping and good communication.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

A great company

A great company, thank you.
My puppy lab loves this toy, we fill it with treats and some of his food during the day. It keeps him busy and has fun with it.
It is bigger than expected so even better, worth the money.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

It passed the Staffy test

It passed the Staffy test: I purchased 3 of these, one each for my 2 staffs and a spare as one was bound to get damaged by my 7 year old tank of a boy. After getting over the initial frustrations of the treats not falling out immediately, he gradually worked it out and played with it beautifully. He was able to pick it up in his mouth but was not temped to chew it into a million pieces. The toy is made of durable plastic and due to its shape moves well. It is a toy that i will be purchasing more of and introducing in my puppy classes. These are a great alternative for feeding puppies rather than using a bowl. Brilliant idea.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow, Hari LOVES his new Roolo treat dispenser toy. It's simple to fill and keeps him entertained for ages. I may get another one for my sisters dog.

8 February 2025
Unprompted review
Rated 1 out of 5 stars

Rather large for a medium 7kg dog

I think the toy is a bit large for my young Cavapoo as she seems nervous of it . Unless I hold & shake it she is avoiding any Independant interaction at the moment. I’m hoping she will show more interest when it has been near to her for longer. She smells for the treats but then walks away.
Wish I had realised it was large in comparison to my pooch’s overall size.
At least it is well made & sturdy with an interesting function. I’m ever hopeful that she will play with it between our regular exercise .

8 February 2025
Unprompted review
Play9 logo

Reply from Play9

Hey Patricia, 

Hope you're having an awesome day so far :) 

I just tried to call but didn't get through...

I'm so sorry for your experience here, the last thing we want is an unhappy customer and a wagger that doesn't love the Roolo!

We invented the Roolo to work with all shapes and sizes of dog (we have lots of happy miniature dog customers) but if it's not for your little legend then we totally understand.

It's very very rare that a doggo doesn't love the Roolo so we're gutted that your Cavapoo isn't getting on with it. 

With that in mind we're more than happy to issue a full refund and you can gift the Roolo you have to a worthy cause like a rescue shelter or pooch pal.

I've sent you an email so please let me know if this works for you and if so I'll get the refund processed. 

Hope that helps,

Play9

Rated 4 out of 5 stars

2 different dogs personality views …

1 dog (staffie) likes it but doesn't playwith it a lot, the other dog a (jack Russell) surprisingly ignores it, he loves a ball so thought he would love this, strange, we think it might be the smell of plastic is putting him off, we'll wait and see, early days yet.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Great toy.

My puppy is only 9 weeks old but she loves playing with her Roolo. She hasn’t quite got the hang of it yet but she’s getting there with a little bit of help. So funny to watch.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Perfect way to dispense treats

It was delivered very quickly.
My dog absolutely loves it & I love the fact that I don't have to keep going under furniture to retrieve it for him. Ts the perfect way to dispense treats & make him eork for it.Trouble is he's very greedy & thinks I should keep a constant supply of treats inside it for him. He can wish haha

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent puzzle feeder

Excellent puzzle feeder. Didn’t take our Lhasa Apso long to work it out! Slows down his feeding a little. Unfortunately he is too clever and loses interest when treats gone. Had he had this a a puppy he would probably play more.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Completely brilliant company …

Completely brilliant company and product. Our grandpup Pedro loves this interactive toy. Not interested in chewing it all ..just loves nosing it around to try and get the treats out!
Customer service is absolutely excellent..we had an issue with Royal Mail delivering it somewhere else..and whilst we were trying to locate it Lee very quickly offered to send out another - which fortunately wasn't necessary. So excellent all round. Highly recommend.

7 January 2025
Unprompted review

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