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Plastic Box Shop Reviews 

21,587
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, sturdy materials, and the wide variety of practical sizes available for various home projects. Reviewers also note the remarkably fast delivery times, helpful support staff, and smooth, straightforward ordering processes across the website. Buyers appreciate finding specific sizes that are difficult to locate elsewhere, making it a reliable choice for storage solutions. However, some people mentioned that a few items occasionally arrived damaged or cracked during transit. Consumers noted that while customer service handled replacements quickly, these unexpected delivery issues required extra attention.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the great quality and competitive... See more

Delivery service

Consumers find delivery service to be exceptional, consistently highlighting fast arrival times and reliable... See more

Quality

Clients share positive opinions on quality, consistently describing the items as sturdy, well-made, and... See more

Order

Users describe positive interactions with order, highlighting a simple and hassle-free buying process through... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient order processing, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Often, a box of a particular size is required, and the Plastic Box Shop website allows you to search according to size and find what you need easily. On this occasion, I needed a height that woul... See more

Rated 5 out of 5 stars

Your delivery people are always during time that’s notified and are also polite. They make sure parcels are not too heavy for me as an older person

Rated 5 out of 5 stars

Being able to search for a box via its internal and external measurements makes it so much easier to find something that will work for whatever space or project that I have in mind. Great website, e... See more

Rated 5 out of 5 stars

Plastic Box Shop had the box lids I needed, well-priced and in stock. Website easy to use. Order communication and fulfilment excellent. Delivery as expected. I hope they'll have something even bigge... See more



Company details

  1. Office Supply Store
  2. Household Goods Wholesaler
  3. Plastic Products Supplier
  4. Plastic Wholesaler

Written by the company

Plastic Box Shop is the direct-to-consumer e-commerce store of The Plastic Box Company Ltd, part of What More UK Ltd — one of the UK's leading manufacturers of plastic storage boxes and home of the Wham, Baker & Salt, BetterWare and PushPan brands. We supply individuals, businesses, schools, colleges and the NHS with the UK's widest range of plastic storage boxes, shipped direct from our manufacturing site in Padiham, Lancashire. Our customer service team is based in Northallerton, North Yorkshire, and can be reached on 01609 760773 or sales@plasticboxshop.co.uk. With over 21,000 verified Trustpilot reviews and a 4.9 rating, we're proud to be ranked the UK's #1 Household Goods Wholesaler, #1 Plastic Products Supplier and #1 Plastic Wholesaler on Trustpilot.

Plastic Box Shop

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

22K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(21,587)

602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service….

Great customer service in that one of the boxes arrived damaged and they replaced it straight away with one no quibble arriving the next day. Very good and would highly recommend and use again.

23 May 2026
Rated 5 out of 5 stars

Wham storage boxes

Excellent service and delivery great selection of Wham storage boxes you get a good deal if you purchase so many plus you will get free tracked delivery it's a winner this is my go to company for all my storage needs i will definitely be using again 👍

19 May 2026
Rated 1 out of 5 stars

They removed the best thing about their website :(

I used to love this site because it had really detailed filters by size, so you could search for boxes that would exactly fit a particular purpose. It made sense that a specialist box shop would have specialist box-related filters on the website.

At some point in the last year they seem to have redone the website and completely removed this functionality. Now the only size filtering available is by broad categories like "3-15 litres", which is way too vague and general to be useful. It's no longer any better than searching a general hardware shop site for boxes, and in fact still having such a large product range but with no filters makes it even *harder* to find the right thing.

Bring back the size filters :(

22 May 2026
Unprompted review
Plastic Box Shop logo

Reply from Plastic Box Shop

Hello,

Thank you for your review,

We have recently replatformed in April this year (the box finder was available up until then) but unfortunately the old version wasn't compatible with the new platform and bugged out. We are currently working on a new box finder as a matter of priority and we are hoping to get it back on the website asap :)

Kind Regards,

PlasticBoxShop

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