Plants By Post Reviews 

371
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Having ordered from Plants by Post over the years, this small business has always supplied quality plants & cute gifts for birthdays and anniversaries. Their delivery service is also ideal for prompt,... See more

Rated 5 out of 5 stars

I’ve just ordered from this company for the first time, my rose was very healthy and expertly packaged , I was very pleased with it, I will definetly be ordering again , and lots of gift ideas too. Hi... See more

Rated 5 out of 5 stars

Ordered several times now from this company and my latest order of two olive trees in high qualify beautiful metal containers are superb. I cannot compliment Plants by Post enough on their products an... See more

Rated 2 out of 5 stars

Have used Plants By Post before and received lovely plants. However, this time indeed Primroses in October for winter colour. Very healthy when they turned up (plants are always well packaged) but no... See more

Company details

  1. Plant Display Store

Written by the company

Born out of a passion for plants we launched Plants By Post in 2015 with the aim to provide high quality plants as gifts. Our aim when we started was to provide plants as gifts and gift wrapped in a way that we would be happy to send to someone. Our gift wrapping involves using tissue paper, appropriate cellophane and finished with a satin ribbon hand tied bow. We are always adding new items to the range increasing the range of plants we offer. We work hard with our suppliers to bring you top quality plants at the best prices. If you are looking for something specific then please get in contact via the contact us page and we will be pleased to help. Every plant is picked, checked and packed carefully and using specially designed boxes which are 100% recyclable. There is the option of gift wrapping to make it that little more special on arrival. Whatever product you choose be sure to have the confidence that our small team will take care of your gift every step of the way.


Contact info

4.0

Great

TrustScore 4 out of 5

371 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(371)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed

On the plus side, the plants were delivered on the day indicated, but the delivery company had ripped and squashed the boxes. This obviously is not Plants by Post responsibility, but they employ the delivery company and should be monitoring their on-line feedback and act accordingly (I was asked by Trustpilot to review the delivery company. I did and they responded but their reply was non plus, they seemed not to care!)

The plants received were 'ok' they were not dead but I had to 'dead head' several of the plants and cut away some of the dying leaves. If I had gone to a shop to buy plants, I would not have picked these up and would either picked some other better plants or not bought any at all.

The card that came with the plants stated that they were had picked with care, I don't think that was actually the case.

2 December 2020
Plants By Post logo

Reply from Plants By Post

Hi Simon
It’s a shame to hear of your experience - we do employ the courier and we have very few issues but they do occur sometimes. It’s a shame you didn’t get in contact to discuss your issues so we could resolve these. Feel free to email
us on sales@plantsbypost.co.uk thanks Jonny

Rated 5 out of 5 stars

Plants arrived in condition and on time

The plants I bought were sent as a gift so I have not seen them. I understand that they arrived on time, well packaged and in good condition. They are flowering and have been well admired.

1 December 2020
Rated 5 out of 5 stars

Amazing service

Amazing service, lovely high quality product at an excellent price. This was my first order and I sent it as a gift, I am 100% converted to becoming a regular customer, thank you so much!!

8 November 2020
Rated 5 out of 5 stars

Great transparent service

I discovered Plants by Post through and online search, placed an order, and received great service.
Communication was courteous and the process was transparent.
I received what I paid for and not stock image type plants used by some disingenuous suppliers designed to mislead customers into believing that they were going to get what are shown on their websites.
The delivery was fast and the plants were packaged carefully with no damage.
I feel confident to carry out repeat purchases if they have plants that I require.

5 November 2020
Rated 5 out of 5 stars

Perfectly packaged 1st class plants

Ordered 9 cyclamen, which arrived very quickly and in very good condition. Also received an email which was thanking me for the order etc which was a nice touch. Would use again without hesitation.

5 November 2020

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