I made a purchase, and I don't know how these people had access to my payment! I wrote to the website's email indicating it was a mistake and that I wanted a refund. They told me they would make an... See more
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See what reviewers are saying
I had an issue with Plantalways, however, their team was able to contact and assist me in a timely manner and make my experience with them one I would describe as stellar. Upon interaction with the t... See more
Harry did help me but I'm still waiting for the refund, I am just a poor little girl helping my family and with the 8 Eur I can already buy my family foods especially rice so I really need the refund.... See more
I had this purchase which made by mistake and i didn't know that i clicked whatever which made a deduction from my card. Thankfully may issue is addressed by Ms. Emerald that made me at ease now. Than... See more
4.4
Excellent
211 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue was resolved by Kenny
Issue was resolved by Kenny! Great communication.
31 December 2024
Unprompted review
Great Communications
Thank you escalation team for your quick response and positive correspondence. Unfortunately, I joined in error, but was pleased to know that my request was acknowledged. Thank you for that peace of mind.
29 December 2024
Unprompted review
Thank you for the service
16 December 2024
Unprompted review
Good service
9 November 2024
Unprompted review
Customer care team and especially Emily…
Customer care team and especially Emily was really helpful. I highly recommend. Thank so much guys!!! Keep up the great work.
8 December 2024
Unprompted review
I had not understood the credit system…
I had not understood the credit system and was very thankful to the escalation team for their quick help in solving my problem.
2 December 2024
Unprompted review
Prompt Service and immediate assistance…
Prompt Service and immediate assistance with my issue that was addressed by Zoe. Thank you the Escalation Team.
8 November 2024
Unprompted review
Issue adrressed and good communication
22 October 2024
Unprompted review
Mary from Escalation Team Supervisor…
Mary from Escalation Team Supervisor reached out to me and it was a wery helpful service.
1 October 2024
Unprompted review
the collaboration was very good
the collaboration was very good. thank you for your help. the products are interesting
14 August 2024
Unprompted review
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